Fitness to practice Work, Jobs in London, Eng (with Salaries)

Member Journey Host
Virgin Active —London
- Communication skills
- Annual leave
- Employee discount
10d
Information Hub Support Officer
City of London Police —London
- £31,160 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
5d
Concierge
Blood, Sweat & Tears —London
- £13 - £15 an hour
- Part-time
- English
- Administrative experience
- Front desk
- Store discount
- Employee discount
Quick apply
1d
Recruitment HR Officer
City of London Police —London
- £31,160 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Databases
- Annual leave
- Flexible schedule
6d
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
Trainee for Children's Activity Class Instructor
The Martial Arts Place —Hampstead
- £10 - £13 an hour
- Part-time
- English
- Microsoft Office
- Experience working with children
- Gym membership
Quick apply
Forensic Administrator
Metropolitan Police —Lambeth
- £33,219 - £36,228 a year
- Full-time
- English
- Continuous improvement
- Data entry
11d
Internal Quality Assurers Health and Fitness
Health and Fitness Education —London
- £165 a day
- Weekend availability
- Education
- Travel
- Communication skills
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Examinations Invigilator
Harris Federation —London
- Communication skills
- School
6d
Community Learning Mentor
LSEAT —Bromley
- £20,564 - £36,669 a year
- Communication skills
- School
Patient Services & Sales Coordinator – Evening Reception
Clearcut Physiotherapy Ltd —Kensington and Chelsea
- £25,420 - £27,000 a year
- Part-time
- Sales
- Computer literacy
- Hotel
- Gym membership
Quick apply
6d
Research Environment and Culture Officer
SOAS University of London —London
- £43,297.57 - £50,562.57 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
6d
Fitness and Wellness Concierge
Mandarin Oriental Hyde Park —London
- Weekend availability
- Up to 50% travel
- Hotel
- Travel
- Employee assistance programme
- Life insurance
People & Talent Specialist
Dorchester Collection —London
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Work from home
Student Appeals, Complaints and Conduct Administrator
Middlesex University London —Hendon
- £28,840 a year
- Microsoft Office
- Databases
8d
Apprentice Educator
N Family Club —London
- £19,656 - £20,717 a year
- Full-time
- Customer service
- Experience working with children
- Cleaning
- Paid training
- Employee discount
Quick apply
Marketing Coordinator
Mandarin Oriental Hyde Park —London
- Full-time
- Hospitality
- Hotel
- Travel
- Health & wellbeing programme
- Employee assistance programme
Marketing Coordinator
Mandarin Oriental Hotel Group —London
- Full-time
- Hospitality
- Hotel
- Travel
- Health & wellbeing programme
- Employee assistance programme
Associate Research Analyst - Lexology Index
Centellic —London
- Full-time
- Hybrid work
- Writing skills
- English
- Databases
- Employee assistance programme
- Gym membership
Quick apply

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Member Journey Host

Virgin Active -
London

Apply Now

Job details

10 days ago

Benefits

Annual leave
Discounted or free food
Company pension
Employee discount

Qualifications

Guest relations
Client engagement
Customer loyalty building
Relationship management
Communication skills

Full job description

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience. We are now looking for a Member Journey Host to join our Member Experience & Hospitality Team.
It’s a truly exciting time to be joining Virgin Active. As we continue to evolve into social wellness clubs, the member experience sits at the heart of everything we do. This role plays a vital part in creating emotional connection, building belonging, and ensuring members feel inspired, supported, and cared for throughout their entire journey with us.
The Member Journey Host is the warm, welcoming heartbeat of the club. You are the bridge between our members and the Virgin Active community — spotting early signs of disengagement, reigniting motivation, and turning everyday interactions into meaningful moments that keep members coming back.
The Role
Create meaningful emotional connections that make members feel seen, valued, and inspired.

Participate in daily service huddles, sharing insights, member stories, and hospitality opportunities.

Proactively reconnect with non-responders and at-risk members through personalised outreach.

Monitor and act on DDI/Debtor lists, supporting re-engagement and retention.

Identify early signs of disengagement and create tailored re-engagement strategies.

Recognise and celebrate member milestones such as birthdays, first classes, and fitness achievements.

Act as a concierge, connecting members to PTs, group exercise, wellness services, and community events.

Deliver daily “Hum” moments while supporting “Sing” and “Shout” experiences that surprise and delight.

Capture and share member stories and hospitality wins to inspire best practice across the club.

Act as a member advocate, owning interactions end-to-end and ensuring personal follow-up.

Support daily club readiness, ensuring presentation, atmosphere, and cleanliness meet Virgin Active standards.

Experience
Exceptional interpersonal and communication skills.

High emotional intelligence with the ability to connect quickly and genuinely.

A natural hospitality mindset and passion for people.

Strong organisation skills with a proactive, solutions-focused approach.

Experience in hospitality, customer experience, or member-facing environments (desirable)

Our Perks
30 days (including bank holidays) annual leave – and we want you take them
Access to The Peoples Pension, with our contributions at 3%
Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
Access to ePoints, offering loads of online discounts to retailers.
Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.

Apply Now

Refine Your Search

fitness to practice jobs in london, eng

Member Journey Host

Information Hub Support Officer

Concierge

Recruitment HR Officer

Witness Care Officer

Trainee for Children's Activity Class Instructor

Forensic Administrator

Internal Quality Assurers Health and Fitness

Communications Officer (First Contact/Despatch)

Examinations Invigilator

Community Learning Mentor

Patient Services & Sales Coordinator – Evening Reception

Research Environment and Culture Officer

Fitness and Wellness Concierge

People & Talent Specialist

Student Appeals, Complaints and Conduct Administrator

Apprentice Educator

Marketing Coordinator

Marketing Coordinator

Associate Research Analyst - Lexology Index

I want to receive the latest job alerts for fitness to practice in london, eng

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