Group it support technician Work, Jobs in London, Eng (with Salaries)

Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
Junior IT & Customer Support Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- Computer networking
- In-person
- Sick pay
Quick apply
6d
IT Operations Technician
Concept Estate Agents Ltd —London
- £35,200 a year
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
Quick apply
4d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Word
- Writing skills
- No degree
Group IT Support Technician
WJ King Group —Dartford
- £35,000 - £45,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Employee discount
Quick apply
3d
Onsite IT Support Technician
AVI-SPL —London
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
- Employee assistance programme
- Referral programme
4d
IT Support & Customer Service Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- In-person
- Sick pay
Quick apply
6d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Support Technician Agilent Measurement Suite
Imperial College London —White City
- £42,505 - £47,213 a year
- Full-time
- Computer literacy
- Annual leave
Microsoft Technician
H Smith Food Group plc —Rainham
- £27,240 - £30,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
7d
Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Operations Support Technician
The Opus Group —London
- Weekend availability
- Hybrid work
- Windows
- Travel
- In-person
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Google Suite
Infrastructure & Cloud Support Technician
Tour Partner Group —London
- Overtime
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Employee discount
- Gym membership
Quick apply
ICT Technician
YMCA St Pauls Group —London
- £32,747.05 a year
- School
6d
IT Incident Management & Resolution Engineer
Partners Group —London
- Full-time
- Mentoring
- SharePoint
- In-person
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Project Coordinator, Matterport - London
CoStar Group —London
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
Apple Retail Service Technician - Selfridges
Select Tech Group —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply

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Desktop Support Engineer

Cognizant -
London

Apply Now

Job details

Full-time

Qualifications

Live chat
Jira
Technical troubleshooting
Desktop support
Google Suite
TCP
Hardware repair
Computer repair
SCCM
Incident queue management
User account provisioning
Incident identification
LAN
Ticket management
Incident documentation
Firmware
Incident reporting preparation
Microsoft Exchange
Microsoft Office Suite
Network infrastructure
User account management
Analysis skills
Service restoration
Procurement support
Zendesk
Computer hardware
Remote access software
Technical support incident logging
Network support
TeamViewer
Technical writing
Mac OS
ServiceNow
IP networking
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
Active Directory
Remote diagnostics
Intune
Mobile devices
Analytics

Full job description

Excellent Opportunity for a Level 2 Desktop Support Technician who provides technical support for hardware, software, and network-related issues escalated from Level 1 support. This role is responsible for diagnosing and resolving complex incidents, fulfilling service requests, managing IT assets, and ensuring timely resolution of technical problems in accordance with defined Service Level Agreements (SLAs). The ideal candidate combines strong troubleshooting skills with excellent customer service and the ability to work independently on moderately complex technical issues.
Key Responsibilities
Incident Management
Serve as the escalation point for Level 1 support, handling tickets that require deeper technical investigation
Diagnose and resolve hardware issues including desktops, laptops, printers, monitors, docking stations, and peripherals
Troubleshoot software issues including operating systems (Windows/macOS), productivity suites (Microsoft 365, Google Workspace), and business-critical applications
Resolve network connectivity issues at the endpoint level (Wi-Fi, VPN, LAN, DNS/IP conflicts)
Perform root cause analysis for recurring incidents and document findings
Prioritize and manage incident tickets based on severity, impact, and SLA requirements
Escalate unresolved or highly complex issues to Level 3 support or specialized teams (network, server, security)
Service Request Management
Process and fulfill service requests such as new hardware provisioning, software installations, account setup, and access changes
Manage the full lifecycle of IT assets — imaging, deployment, configuration, and decommissioning of desktops and laptops
Coordinate hardware/software procurement requests with vendors or internal procurement teams
Perform user onboarding/offboarding tasks including equipment setup, account provisioning, and access de-provisioning
Maintain and update the IT asset inventory and Configuration Management Database (CMDB)
Troubleshooting & Technical Support
Perform advanced diagnostics using tools such as Event Viewer, Task Manager, Command Prompt/PowerShell, Terminal, and remote monitoring tools
Troubleshoot Active Directory account issues (password resets, lockouts, group policy conflicts)
Support imaging and deployment tools (SCCM, Intune, JAMF, or equivalent MDM platforms)
Diagnose and resolve printer, scanner, and peripheral connectivity issues
Support mobile device management (MDM) for company-issued smartphones and tablets
Perform OS reinstalls, driver updates, and firmware upgrades as needed
Troubleshoot email client issues (Outlook, Exchange, Gmail) including profile corruption and sync errors
Documentation & Reporting
Document all incident resolutions, workarounds, and knowledge base articles for future reference
Maintain accurate records in the ITSM ticketing system (ServiceNow, Jira Service Management, Freshservice, or similar)
Contribute to and maintain internal knowledge base and standard operating procedures (SOPs)
Provide regular status reports and trend analysis on recurring issues to management
Customer Service & Communication
Deliver professional, courteous, and timely support to end users via phone, email, chat, and in-person
Communicate technical information clearly to non-technical users
Manage user expectations regarding timelines and resolution steps
Follow up on open tickets to ensure customer satisfaction and closure
Compliance & Security
Ensure all support activities comply with company IT security policies and data privacy regulations
Apply security patches, antivirus updates, and endpoint protection configurations
Identify and report potential security incidents (phishing, malware, unauthorized access)
Support compliance audits by providing accurate asset and access documentation
Experience
Good experience in a desktop support or IT service desk role
Demonstrated experience handling Level 2 escalations and complex troubleshooting
Experience with ITSM ticketing systems and SLA-driven environments
Experience supporting a Windows and/or macOS enterprise environment
Technical Skills
Strong knowledge of Windows 10/11 and/or macOS operating systems
Proficiency with Microsoft 365 / Google Workspace administration
Hands-on experience with Active Directory, Group Policy, and Azure AD/Entra ID
Familiarity with remote support tools (TeamViewer, AnyDesk, Remote Desktop)
Experience with endpoint management/imaging tools (SCCM, Intune, JAMF)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Familiarity with antivirus/endpoint protection platforms
Basic scripting knowledge (PowerShell, Bash) a plus
Soft Skills
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a professional demeanor
Strong attention to detail and documentation habits
Ability to work both independently and collaboratively within a team

Apply Now

Refine Your Search

group it support technician jobs in london, eng

Desktop Support Engineer

Junior IT & Customer Support Technician

IT Operations Technician

IT Support Technician

Service Desk Technician - 6 Month FTC

Group IT Support Technician

Onsite IT Support Technician

IT Support & Customer Service Technician

Data Centre Technician , Data Centre Operations

Support Technician Agilent Measurement Suite

Microsoft Technician

Onsite Technical Lead

Operations Support Technician

IT Support Technician

Infrastructure & Cloud Support Technician

ICT Technician

IT Incident Management & Resolution Engineer

Service Desk Analyst

Project Coordinator, Matterport - London

Apple Retail Service Technician - Selfridges

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