It helpdesk specialist, uk Work, Jobs in London, Eng (with Salaries)

IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
1st/ 2nd IT Support Engineer
Tech Access Ltd —London
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Work from home
Quick apply
7d
Web Developers (Remote Position)
WizzHosting —London
- Monday to Friday
- Remote
- HTML
Web Developer
Desi Tailors Limited —Barking
- £34,000 - £42,000 a year
- Full-time
- Computer Science
- English
- SQL
- Relocation assistance
- Flexitime
Quick apply
Systems Administrator (Corporate IT)
The Voleon Group —London
- Full-time
- Hybrid work
- Mentoring
- Scripting
- IT
- Referral programme
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
6d
Information Security Specialist
DeepHealth —London
- £55,000 - £75,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Trials Assistant
University College London —London
- £31,904 - £35,575 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Data entry
- Annual leave
- Employee assistance programme
14d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
Customer Advisor
Boots —London
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
9h
Data Analyst
Fortray Global Services Ltd —London
- £36,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Graduate Technical Consultant
TAP CXM —London
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Engineering
- Analysis skills
- Gym membership
Quick apply
Member of Technical Staff - IT Engineering
Reflection —London
- Full-time
- Linux
- Annual leave
IT Field Engineer
doetaylor ltd —London
- £35,000 - £45,000 a year
- Full-time
- Driving
- Computer networking
- IT
Quick apply
Member Services Data Administrator
Royal College of General Practitioners —London
- £36,742.50 a year
- Full-time
- Hybrid work
- Customer service
- Patient care
5d
Warehouse & Logistics Assistant
Sproot Baby —London
- £16 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Warehouse experience
Quick apply
6d
Python Developer
Noatum Logistics UK Limited —Egham
- Full-time
- Software development
- IT
- In-person
Quick apply
5d

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IT Support Specialist

Flying Tiger Copenhagen -
London

Apply Now

Job details

Permanent

Qualifications

Operating systems
Customer service
Windows
Analysis skills
Mac OS
IT
Linux
Communication skills
Time management

Full job description

IT Support Specialist.. Permanent contract 40 hrs per week.

Department: IT Specialist to UK & Ireland

Reports to: Operations Support Manager

Location: Flying Tiger Copenhagen UK Head Office, London

About Us

At Flying Tiger Copenhagen, we don’t design to make products look nice, we design to make people feel good. Creating products that make you smile with the real value in the experiences when we share these products with others.

We are a variety retail concept with over 800 stores across 27 countries. with over 7,000 fantastic employees.

As part of a responsible community, we are committed to sustainability, including sourcing of our materials, to how we operate across our businesses.

What the role is about

The job purpose is to provide technical assistance and support to users and stores across the UK & Ireland. This role involves 1st level of troubleshooting and resolving hardware, software, and network issues to ensure smooth and uninterrupted operations.

This role may require travel to sites across the UK & Ireland where issues cannot be resolved remotely and, on occasion, working outside of standard business hours, including weekends, to ensure uninterrupted service and support for business operations.

As part of the responsibilities is also install, configure, and maintain computer systems and software, as well as educate users on how to effectively utilize technology resources.

Additionally, this role will be responsible for manage the asset management related to the stores & Head Office, ensuring the whole flow is working flawlessly.

Working together with the team on documenting procedures, creating user guides, improvements for the daily basic tasks and providing high level services to the users.

Overall Goals

To consistently deliver a high‑quality, reliable IT support service that enables uninterrupted store and business operations across the UK & Ireland. The role is focused on proactive and responsive service delivery, effective issue resolution, and strong ownership of IT assets, ensuring systems, users, and stores are supported to agreed standards while adhering to established processes and governance.

Duties and responsibilities

Key Responsibilities

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively

Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions

Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security

Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices

Managing user accounts and access permissions, ensuring data security and compliance with company policies

Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions

Managing and supporting End-to-End Store hardware Asset Management Life Cycle and governance according to infrastructure definition

Support the whole flow regarding Store Creation/Move/Closing, participating in projects and/or internal improvements.

Skills and experience

Technical Proficiency:

Understanding of hardware, software, and networking concepts.

Proficiency in troubleshooting desktops, laptops, printers, and other peripherals.

Knowledge of operating systems such as Windows, macOS, and Linux.

Familiarity with common business software applications and their configurations.

Customer Service Orientation:

Excellent communication skills to interact effectively with users of varying technical expertise.

Patience and empathy to understand user concerns and provide solutions in a courteous manner.

Ability to manage difficult situations calmly and professionally.

Willingness to go above and beyond to ensure user satisfaction.

Problem-Solving Skills:

Strong analytical skills to diagnose technical issues accurately and efficiently.

Ability to follow systematic troubleshooting processes to resolve problems.

Creative problem-solving abilities to find innovative solutions to complex issues.

Attention to detail to ensure all aspects of a problem are addressed and resolved.

Time Management and Prioritization:

Ability to manage multiple tasks and prioritize them based on urgency and impact.

Time management skills to handle a high volume of incoming requests while meeting service level agreements (SLAs).

Efficient task prioritization to ensure critical issues are addressed promptly.

Documentation and Knowledge Management:

Proficiency in documenting support requests, troubleshooting steps, and solutions accurately and comprehensively.

Organization skills to maintain a knowledge base of common issues and their resolutions for future reference.

Ability to create user-friendly documentation and guides to help users resolve basic issues independently.
Teamwork and Collaboration:
Collaboration skills to work effectively with other service desk team members and IT departments.

Willingness to share knowledge and expertise with colleagues to improve overall team performance.

Ability to escalate complex issues to appropriate teams or specialists while providing necessary information and context.

Continuous Learning and Adaptability:

Eagerness to stay updated with new technologies, products, and industry best practices.

Willingness to pursue certifications and attend training sessions to enhance skills and knowledge.

Adaptability to changes in technology and organizational processes.

Apply Now

Refine Your Search

it helpdesk specialist, uk jobs in london, eng

IT Support Specialist

1st/ 2nd IT Support Engineer

Web Developers (Remote Position)

Web Developer

Systems Administrator (Corporate IT)

Senior IT Service Desk Analyst

School IT Technician – Feltham (Full Time)

Information Security Specialist

Logistics Specialist - Data Center , Logistics Specialist DC

Trials Assistant

1st Line Support Analyst

Customer Advisor

Data Analyst

Helpdesk Technician

Graduate Technical Consultant

Member of Technical Staff - IT Engineering

IT Field Engineer

Member Services Data Administrator

Warehouse & Logistics Assistant

Python Developer

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