Junior it & customer support Work, Jobs in London, Eng (with Salaries)

Junior IT & Customer Support Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- Computer networking
- In-person
- Sick pay
Quick apply
8d
Junior Technical Support Engineer
Zixi —London
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Linux
Quick apply
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Tradefloor support Junior Analyst
Standard Life —London
- Up to £41,000 a year
- Computer Science
- Scripting
- Financial services
- Annual leave
9d
Junior Admin Assistant/Trainee accountant
Alpha —Fulham
- £18,000 - £22,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
Quick apply
6d
Junior Designer
Sky —London
- Full-time
- Hybrid work
- Free parking
- Employee discount
2d
Junior Designer - Digital
New Look —London
- Full-time
- Employee discount
8d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
Junior Developer
EeBria Ltd —London
- Bar
- Analysis skills
- JavaScript
Quick apply
Junior Operations Specialist
Kinship —London
- £28,860 - £30,784 a year
- Full-time
- CRM software
- Research
- No degree
Quick apply
5d
Junior Compliance Analyst
Moneyfarm —London
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Junior Assistant - Loan Administration
Bank of China —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business
Junior Customer Project Manager (9 Month FTC - Maternity Cover)
Gamma —London
- Full-time
- Annual leave
- Employee discount
Quick apply
Junior Buyer - Accessories
Kurt Geiger —London
- Full-time
- Management
- Negotiation
- Employee discount
Quick apply
Junior Product Specialist, Revit
Kinship —London
- £24,000 - £30,784 a year
- Full-time
Quick apply
Project Support Officer
XPS Pensions Group —London
- Full-time
- Microsoft Office
- Presentation skills
- Organisational skills
- Employee discount
- Referral programme
7d
Junior IT Procurement Analyst
Chain IQ Group —London
- Microsoft Powerpoint
- Analysis skills
- No degree
Junior Software Engineer - Index Analytics and Technology
LegalAndGeneral —London
- Full-time
- Hybrid work
- Software development
- Employee discount
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £28,701 - £34,106 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Infrastructure Support Engineer
Wavex Technology Ltd —London
- Up to £38,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
Quick apply

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Junior IT & Customer Support Technician

Kedeia
Beckton

Quick apply

Job details

Full-time
£26,820 - £35,000 a year
8 days ago

Benefits

Company pension
Transport links
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
User account provisioning
Ticket management
User account management
Computer hardware
Computer networking
Customer support
Customer interaction
Application support
CompTIA A+
Raspberry Pi
Mobile devices

Full job description

About us

We're a small, growing technology group. We build and run Kedeia, a software platform used by funeral directors, alongside providing IT and cloud services to a range of business clients.

Much of your day will be spent supporting people using Kedeia, alongside hands-on IT work for our wider client base. One hour you might be helping a funeral director solve a problem in the software; the next you could be setting up a new laptop, sorting a Microsoft 365 issue or helping install equipment at a client site.

Our customers often work in busy, sensitive environments, so being patient, dependable and able to explain things clearly matters just as much as your technical ability.

Because we're small, you won't be stuck in a ticket queue doing the same three things all day. You'll see jobs through from start to finish, work directly with customers and learn quickly across software, hardware, Microsoft 365 and infrastructure.

We'll invest in you with funded certifications, hands-on training and real responsibility. As you develop, there will be opportunities to progress into areas such as second-line support, Microsoft cloud, infrastructure, implementations or customer success.

What you'll be doing

Being the first point of contact for Kedeia customers and IT clients by phone, email and ticket, making sure they feel looked after
Helping funeral directors use Kedeia — answering questions, explaining features and resolving day-to-day issues
Troubleshooting Windows, Microsoft 365, hardware, software and general IT problems
Setting up and configuring laptops, PCs and mobile devices
Managing Microsoft 365 users, including new accounts, password resets, licences, MFA, shared mailboxes and basic permissions
Assisting with basic networking and infrastructure work, including connectivity checks, routers, firewalls and site equipment — we'll train you
Helping with equipment installations and other practical work at client sites when required
Keeping clear, accurate notes and documentation of the work you've done
Escalating trickier problems with a proper handover, then learning from how they're resolved
Following issues through rather than simply passing them on and forgetting about them

What we're looking for:

A genuine interest in IT and technology, with evidence that you teach yourself — whether that's running a home lab, building PCs, fixing family kit, tinkering with a Raspberry Pi, completing self-directed learning or working towards your own qualifications
A calm, friendly and patient manner with customers — you can explain something technical to a non-technical person without making them feel silly
Comfortable using Windows, Microsoft 365 and everyday computer hardware
Well-organised, willing to write things down and able to follow a process
Curious and willing to investigate problems rather than immediately giving up
Honest about what you don't know — you're happy to say "I'll find out" rather than guess
Right to work in the UK

Nice to have — but we'll teach you

Experience in an IT support, helpdesk, software support or customer service role
Exposure to Microsoft 365 or Entra ID administration
Some understanding of networking, routers, firewalls or business IT equipment
CompTIA A+, Microsoft MS-900, AZ-900 or a similar entry-level certification
A full UK driving licence, particularly useful for occasional client-site work

What matters most is your attitude.

If you're technically curious, good with people and genuinely want to learn, we'll help you build the rest.

Why work with us:

Variety — you'll work across software, hardware, Microsoft 365, cloud and customer support rather than being boxed into one narrow role
Ownership — you'll see work through from beginning to end and have a visible impact in a small team
Fast learning — you'll work directly with experienced people and get exposure to a much broader range of technology than you might in a large first-line helpdesk
Funded development — we'll support relevant certifications and structured learning as your skills grow
Real progression — opportunities to develop towards second-line support, Microsoft cloud, infrastructure, implementations or customer success
Sensible location — based in Beckton, with DLR connections and an easier commute from much of East London and Essex than travelling into the City
A team that backs you — you'll be encouraged to ask questions, learn how problems are solved and gradually take on more responsibility

Pay: £26,820.00-£35,000.00 per year

Benefits:

Company pension
On-site parking
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

junior it & customer support jobs in london, eng

Junior IT & Customer Support Technician

Junior Technical Support Engineer

End User Support Engineer (L2/L3)

Tradefloor support Junior Analyst

Junior Admin Assistant/Trainee accountant

Junior Designer

Junior Designer - Digital

IT Operations Analyst

Junior Developer

Junior Operations Specialist

Junior Compliance Analyst

Junior Assistant - Loan Administration

Junior Customer Project Manager (9 Month FTC - Maternity Cover)

Junior Buyer - Accessories

Junior Product Specialist, Revit

Project Support Officer

Junior IT Procurement Analyst

Junior Software Engineer - Index Analytics and Technology

IT 2nd Line Service & Support Engineer

Infrastructure Support Engineer

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