Manager on duty Work, Jobs in London, Eng (with Salaries)

Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Duty Manager
Virgin Active —London
- £30,285 a year
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Duty Manager
LKQ Corporation —Barking
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
9d
Duty Manager
Everyman Media —Hampstead
- Up to £14.71 an hour
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager (VA)
Virgin Active —London
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Duty Shift Manager
Sodexo —London
- £17.20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
11h
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
10d
Duty Manager
Andaz Liverpool Street —London
- £35,213 a year
- Full-time
- Hotel
- Organisational skills
- Café
- Employee assistance programme
- Employee discount
12d
Registration Support Officer - Greenwich
Step Ahead —London
- £14 an hour
- Temporary
- Customer service
- Computer literacy
- Administrative experience
Quick apply
8d
Clinic Manager
Therapie Clinic —London
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
13d
Duty Manager (Inside M25)
Iceland —London
- £12.76 - £13.99 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Duty Manager
Portobello Hotel —London
- £30,160 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
1d
Sales and Marketing Manager
The GOAT Mongolian kitchen Lounge —London
- £40,000.00 - £68,025.75 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
Quick apply
Studio Manager
The Hurlingham Club —Fulham
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
5d
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
18h
Operations Manager
Virgin Active —London
- Full-time
- Annual leave
- Employee discount
Admissions Administrator
Imperial College London —Charing Cross
- £41,005 - £45,616 a year
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- School
- Annual leave
1d
Part Time Duty Manager
Zest Leisure Group —London
- £26,500 - £30,000 a year
- Part-time
- Sales
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
13d
Store Manager
EEGLAZING LTD —Ilford
- £180 a day
- Full-time
- Management
- Supervising experience
- Organisational skills
- Free parking
Quick apply
6d
Assistant Manager - Operations
Britmax Technologies —Fulham
- £30,589.67 - £58,478.73 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply

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Customer Service Manager

Restore PLC -
London

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

manager on duty jobs in london, eng

Customer Service Manager

Duty Manager

Duty Manager

Duty Manager

Duty Manager (VA)

Duty Shift Manager

Personal Assistant (6 month FTC)

Duty Manager

Registration Support Officer - Greenwich

Clinic Manager

Duty Manager (Inside M25)

Duty Manager

Sales and Marketing Manager

Studio Manager

Duty Manager

Operations Manager

Admissions Administrator

Part Time Duty Manager

Store Manager

Assistant Manager - Operations

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