Passenger service Work, Jobs in London, Eng (with Salaries)

Customer Service Officer
East Midlands Railway —London
- £26,661.87 - £29,624.30 a year
- Weekend availability
- Travel
6d
Customer Service Assistant - Waterloo Managed Station - 12 month Fixed Term Contract (5 Posts)
Network Rail —London
- £27,464 a year
- Full-time
- Hybrid work
- English
- Annual leave
11d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Passenger Assistant (18 Hours)
London Hire Group —London
- £14.80 an hour
- Overtime
- Communication skills
- School
- Annual leave
Quick apply
Detective Constable Accelerated Entry Scheme - External Applicants (Inner London)
British Transport Police —London
- £32,472 - £50,256 a year
- No experience needed
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
12d
Onboard Events Team Member
Hornblower —London
- £12.71 an hour
- Part-time
- Restaurant experience
- Time management
Quick apply
Passenger Assistant
Kinect Services —Stanford-le-Hope
- £12.71 an hour
- Part-time
- No experience needed
- In-person
- Annual leave
Police Community Support Officer - Inner London
British Transport Police —London
- £28,486.92 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply
Police Officer - Inner London
British Transport Police —London
- £32,472 - £50,256 a year
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
9d
Switchboard Operator
ISS Facility Services —London
- £13.49 an hour
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
13d
Station Lounge & Support Host
Caledonian Sleeper —London
- £20,554.69 a year
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Employee discount
Area Service Manager - Passenger Cars
BYD Europe —Hounslow
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Lounge Host
Qantas Premium Lounge London —Hounslow
- £19.09 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
4d
Warehouse Operative - Checker
gategroup —Barking
- £14.03 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Annual leave
Quick apply
Station Support Officer - Kings Cross / St Pancras
British Transport Police —King's Cross St. Pancras Station
- £28,486.92 a year
- Full-time
- Microsoft Office
- Administrative experience
- AI
- Annual leave
- Gym membership
Quick apply
11d
Customer Service Assistant - Pier Crew
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
13d
Passenger Fleet Supervisor
Civic Recruitment Limited —Barnet
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
3d
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Customer service
- Microsoft Office
- Organisational skills

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passenger service jobs near london, eng

Customer Service Officer

East Midlands Railway -
London

Apply Now

Job details

Permanent
£26,661.87 - £29,624.30 a year
6 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel

Full job description

Join us as we keep the East Midlands moving.

At East Midlands Railway (EMR), we’re proud to be One Team. Every day, our people help create a safe, reliable, and welcoming railway for the communities we serve. With over 2,600 colleagues, we know our success comes from the passion, talent, and diversity of our teams — especially those on the frontline of customer service.

We’re nine-times accredited as a Top Employer and hold Gold status for Inclusive Employers Standards. Whoever you are, and whatever your background, we want you to feel confident bringing your authentic self to work.

Become the friendly face of St Pancras International

We’re recruiting Customer Service Officers for future opportunities at London St Pancras.

If you enjoy helping people, staying calm under pressure, and being part of a supportive, fast-paced team — this could be the role for you.

What you’ll do
Dispatch trains safely and on time — keeping services punctual and following all safety procedures.
Support customers throughout their journey — offering clear, friendly, and reassuring guidance.
Assist with station security — taking part in searches and keeping the station safe for everyone.
Be visible and proactive — offering help before passengers even need to ask.
Help with boarding and alighting — supporting passengers of all ages and abilities.
Shifts

You’ll work a rotating shift pattern, with start times from 5:00am and finish times up to around 12:30am, including some evenings and weekends. A shift allowance is paid in addition to your basic salary.

Full safety-critical training is provided. Offers are subject to passing a medical assessment (including drugs and alcohol screening and colour vision testing).

Why choose EMR?

Alongside joining a brilliant team at a world-class station, you’ll receive:

Free travel on the EMR network
Up to 75% discounted travel across the wider rail industry
Friends & Family discounted travel
Defined benefit railway pension
Access to our employee benefits portal
Cycle to Work scheme
… and much more.

Ready to apply?

Submit your online application and upload your CV.
As EMR uses a blind screening process, please remove any personal details — including your name — from your CV.

Successful candidates will join our talent pool for up to 12 months. If a vacancy arises in that time, we’ll contact you directly with an offer — no need to reapply.

Please note - when you join the team at St Pancras you'll start as a Customer Service Officer - General Purpose Relief which means that you will cover the platform and gateline when we have holidays, which means that you wont know your shift pattern until the Thursday before.

What do I do if I have questions before applying?

Why not Join us at on an Information Session, where we’ll share an overview of the role, example shift pattern, outline expectations, and give interested candidates the opportunity to ask questions before applying.
The session will take place on Tuesday 14th July at 4.30pm on Microsoft Teams. Please register your interest for the session via the link below no later than the 13th July
London St Pancras Customer Service Officer Information Session – Fill in form

Please note that registering for the information session is not your application for the role.

A workplace where everyone belongs

We’re committed to building a workforce that represents the communities we serve. We are currently under-represented by women and people from ethnic minority backgrounds, and we actively encourage applications from these groups. We’re passionate about creating a culture where everyone feels valued, supported, and able to thrive.

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We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.

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passenger service jobs in london, eng

Customer Service Officer

Customer Service Assistant - Waterloo Managed Station - 12 month Fixed Term Contract (5 Posts)

Customer Service Assistant

Passenger Assistant (18 Hours)

Detective Constable Accelerated Entry Scheme - External Applicants (Inner London)

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Onboard Events Team Member

Passenger Assistant

Police Community Support Officer - Inner London

Police Officer - Inner London

Customer Service Agent

Switchboard Operator

Station Lounge & Support Host

Area Service Manager - Passenger Cars

Lounge Host

Warehouse Operative - Checker

Station Support Officer - Kings Cross / St Pancras

Customer Service Assistant - Pier Crew

Passenger Fleet Supervisor

Helpdesk Operator

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