Service desk engineer Work, Jobs in London, Eng (with Salaries)

Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
10d
First Line Support Engineer
British Transport Police —London
- £39,871.93 a year
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Annual leave
- Gym membership
Quick apply
3h
IT Service Desk Engineer
Charles Tyrwhitt —London
- Hybrid work
- Customer service
- Windows
- Communication skills
- Employee discount
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
10d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
14d
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
10d
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
8d
IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
3h
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
IT Support Engineer
AutoProtect Group —Harlow
- £35,000 - £40,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- From £28,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
8d
Service Desk Engineer (Level 2)
White Cube —Bermondsey
- Full-time
- Azure
- Microsoft Outlook
- Continuous improvement
8d
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
8d
Technical Support Engineer
Appspace —London
- Remote
- Customer service
- Salesforce
- Windows
- Annual leave
- Flexible schedule
Quick apply
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
1d
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills

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Systems Engineer

Abacode -
London

Apply Now

Job details

Full-time
10 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

London, United Kingdom

Full Time

UK - Information Technology

Mid Level

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.

Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.

Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.

Basic networking knowledge, including TCP/IP, DNS, and DHCP.

Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.

Excellent written and verbal communication, documentation, and time-management skills.

Ability to work independently and collaboratively in a team environment.

Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+

CompTIA Network+

Microsoft 365 Fundamentals (MS-900)

ITIL Foundation (v4).

Apply Now

Refine Your Search

service desk engineer jobs in london, eng

Systems Engineer

First Line Support Engineer

IT Service Desk Engineer

Service Desk Engineer (Field)

EUC Engineer

First Line Service Desk Analyst

Systems Engineer

Service Desk Coordinator

IT Support Analyst (Contract)

Support Engineer - London

IT 1st Line Support Engineer

IT Support Engineer

IT Support Engineer, EMEA

IT Service Desk Manager

Service Desk Engineer [Desk & Field]

Service Desk Engineer (Level 2)

IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

Technical Support Engineer

IT Support Engineer

Onsite Support Engineer

I want to receive the latest job alerts for service desk engineer in london, eng

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