Monitor Work, Jobs in London, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Event Staff
Ann Events Hire —Heathrow
- £80 - £110 a day
- Temporary
- Cleaning
- In-person
- Communication skills
Quick apply
Part-Time Email Marketing Executive
PAR5 ESCAPES —London
- From £12.71 an hour
- Part-time
- CRM software
- Microsoft Excel
- English
Quick apply
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Lifeguards (Full & Part Time vacancies)
SeaLanes —London
- Part-time
- Customer service
Pharmacy Sales Assistant
Knightsbridge Pharmacy —London
- £13 an hour
- Temporary
- Computer literacy
- Merchandising
- POS
Quick apply
Security Officer – Casino Environment
My Local Bobby Ltd —London
- £14 - £16 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Robotic Bubble Tea Shop Assistant
Bobabot —Baker Street
- £13 - £14 an hour
- Part-time
- Hospitality
- Cleaning
- In-person
Quick apply
9h
Nigerian food Kitchen Assistant
Eko 77 —London
- From £90 a day
- Weekend availability
- Organisational skills
- In-person
- Restaurant
Quick apply
Part-Time Office Assistant
YouLend —London
- £30,000 a year
- Monday to Friday
- Hospitality
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
2d
Breakfast Assistant
The Holiday Inn Express - London Croydon Hotel —Croydon
- £12.71 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
12d
Weekend Centre Manager (Part Time)
Ali's Academy —Hounslow
- £15 an hour
- Part-time
- Google Suite
- Management
- Computer literacy
Quick apply
Waiter / Cashier / Barista / Bar Staff - Excel London Exhibition Centre
Levy —London
- £14.80 an hour
- Part-time
- Serving
- Bar
- Customer service
Quick apply
Volunteering Officer
Selby Trust —London
- £14.80 an hour
- Part-time
- Salesforce
- Supervising experience
- Project management
Quick apply
Social media content manager (tiktok / short form lifestyle & Entertainment focused
PPM Creative —London
- From £30,000 a year
- Temporary
- Hybrid work
- Social media management
- Communication skills
- Relocation assistance
Quick apply
Day Concierge (Thursday-Sunday) - London, SW6
Encore —London
- £30,000 a year
- Guest services
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Casual Conference and Events Assistant
Hilton —London
- £13.26 an hour
- Part-time
- Hotel
- Guest services
Student Support Officer
Oxford International Education Group —London
- Full-time
- Microsoft Office
- Administrative experience
- University
Quick apply
11d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

monitor jobs in london, gtl

Customer Service Host - T3

Event Staff

Part-Time Email Marketing Executive

Customer Service Host - T2

Allocator

Customer Service Host

Lifeguards (Full & Part Time vacancies)

Pharmacy Sales Assistant

Security Officer – Casino Environment

Robotic Bubble Tea Shop Assistant

Nigerian food Kitchen Assistant

Part-Time Office Assistant

Breakfast Assistant

Weekend Centre Manager (Part Time)

Waiter / Cashier / Barista / Bar Staff - Excel London Exhibition Centre

Volunteering Officer

Social media content manager (tiktok / short form lifestyle & Entertainment focused

Day Concierge (Thursday-Sunday) - London, SW6

Casual Conference and Events Assistant

Student Support Officer

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