Agency manager Work, Jobs in London (with Salaries)

Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
10d
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
2d
Freelance Events Manager (contract - 5 months)
Battersea Academy for Skills & Employment —London
- £250 a day
- Weekend availability
- Management
- Microsoft Office
- Project management
Quick apply
1d
PA & Office Manager - Corporate Communications Agency
Black Sun Ltd —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Quick apply
Supplier Relationship Manager – Middle Office and Transfer Agency Services
LegalAndGeneral —London
- Full-time
- Financial services
- Communication skills
- Employee discount
Quick apply
Supplier Relationship Manager – Middle Office and Transfer Agency Services
Legal & General Investment Management —London
- Financial services
- Communication skills
- Employee discount
Property Manager Lettings Agency
Lawson Rutter —London
- £40,000 a year
- Temporary
- Administrative experience
- In-person
- Phone etiquette
Quick apply
4d
Registration Support Officer - Greenwich
Step Ahead —London
- £14 an hour
- Temporary
- Customer service
- Computer literacy
- Administrative experience
Quick apply
Centre Manager
THE NATIONAL AUTISTIC SOCIETY —Gravesend
- £32,577 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
5d
Regional Outreach Manager (Voluntary Returns) - London based
IRARA Services —London
- £40,000 - £42,000 a year
- Weekend availability
- Hybrid work
- Supervising experience
- Project management
- No degree
- Annual leave
Quick apply
4d
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Office and Facilities Manager (Part-time)
Dotdigital —London
- Part-time
- Travel
- Contracts
- Communication skills
- Annual leave
- Referral programme
Amazon Manager - EMEA
Pixi Beauty —London
- From £70,000 a year
- Full-time
- Management
- ERP systems
- Data analysis skills
Quick apply
Account Manager - Health & Beauty
Brand Addition —London
- Full-time
- Hybrid work
- Sales
- Computer literacy
- Project management
Quick apply
Contracts Manager, EMEA
Anthropic —London
- £140,000 - £180,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Contracts
- Flexible schedule
Business Development Manager
The Alchemist —London
- £38,500 - £40,000 a year
- Weekend availability
- Bar
- Work from home
- Employee assistance programme
Planning Manager (Studio 59 - In-house Agency)
Allwyn UK —Watford
- Hybrid work
- Administrative experience
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Brand Manager
Natures Menu —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- In-person
- Work from home
- Employee discount
Quick apply
3d
Sales and Events Manager - Hospitality
K&G Hospitality —Canary Wharf
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Business development
Quick apply
10d

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Operations Manager

Creative Car Park Ltd -
London

Quick apply

Job details

Full-time
£50,000 a year
10 days ago

Benefits

Company pension

Qualifications

Management
Operations management
Administrative experience
Organisational skills
Leadership
Office experience

Full job description

Creative Car Park (CCP) is a car park management service that helps small to medium land and site owners maximise the value, convenience, and security of their parking areas.

As a leading UK car park management company with over 25 years in the industry, CCP leads the way in the development of parking technology and was the first to use ANPR camera technology to manage and enforce car parking.

We believe that a car park isn’t just somewhere where people leave their car. The experience in a car park often leaves a lasting impression, and that experience typically means the difference to a user of a good or a bad day.

Our mission is to develop the very best car park experience for both site owners and car park users, for peace of mind, security, and value. And we care about great parking…even the concrete places!

We continue to develop creative commercial solutions to meet the changing needs of car park owners and their communities around the country.

CCP is experiencing rapid change as it develops and adapts to a changing market to deliver on its ambition to grow ahead of market.

Role Purpose

We are looking for an experienced Operations Manager to lead the operational teams responsible for processing Parking Charge Notices (PCNs), from contravention identification through to driver correspondence, appeals, POPLA submissions, and regulatory complaints.

The role oversees the day-to-day operation of the PCN processing pipeline, ensuring that cases are handled efficiently, service levels are maintained, and regulatory requirements are met.

The Operations Manager also acts as Product Owner for the Appeals Portal, ensuring the system supports efficient case handling whilst also focusing on opportunities for automation.

The role works closely with the Head of Analysis & Fault Control, who focuses on identifying analytical trends, faults, and system anomalies. While that role provides analytical oversight, the Operations Manager is responsible for team management, operational delivery, and implementing improvements across the operational teams

Teams reporting into this role include the Analysis Team (contravention identification), Appeals and POPLA Team.

Operational Scope

This role oversees the operational teams responsible for the PCN driver-contact lifecycle, including:

Analysing data to identify potential parking violations
Parking Charge processing and escalation
Appeals handling
POPLA case preparation and submission
BPA and DVLA / KADOE complaint responses
Coordination with the mailing house to ensure all correspondence is delivered on time

The role ensures these functions operate efficiently as a single operational pipeline.

Key Responsibilities

Operational Leadership - lead and manage the teams responsible for PCN processing, ensuring workloads are handled efficiently and service levels are met. This includes team performance management, workload and resource allocation, operational planning, and maintaining quality standards.
Contravention Analysis Oversight - oversee the operational performance of the analysis team responsible for identifying contraventions, ensuring violations are reviewed accurately and progressed through the PCN pipeline. Work alongside the Head of Analysis & Fault Control to address trends, faults, or anomalies identified through analysis.
Appeals and POPLA Management - oversee the handling of driver appeals and POPLA submissions, ensuring consistent decision-making, timely case handling, and high-quality evidence preparation.
Driver Correspondence and Complaints - oversee driver communications, including inbox management and regulatory correspondence. Ensure timely responses to enquiries and manage complaints from organisations such as the BPA and DVLA.
Appeals Portal Ownership - act as Product Owner for the Appeals Portal, working with internal technology teams to improve functionality, support operational workflows, and develop automation opportunities.
Operational Performance Monitoring - maintain oversight of operational volumes and backlogs across contravention analysis, appeals, POPLA cases, and correspondence, ensuring the pipeline operates efficiently.
Cross-Functional Collaboration:
Work closely with the Head of Analysis & Fault Control to act on analytical insights and system issues
Collaborate with the Head of Legal to ensure compliance with BPA requirements and review responses to complex complaints, regulatory enquiries, or escalated cases.
Mailing House Coordination - oversee operational coordination with the mailing house to ensure accurate and timely dispatch of driver communications

Skills & Experience

· Experience managing high-volume operational processes

- Resilient with the ability to relentlessly persist to find a problem and resolve it.

· Strong leadership and people management skills

- Fast paced with the ability to pivot

· Experience coordinating multiple operational teams

· Ability to manage structured case-processing workflows

· Strong organisational and stakeholder management skills

· Experience improving operational processes or implementing automation

· Effective management of appeals, POPLA cases, and driver correspondence

· Reduced operational backlogs

· Strong collaboration with analysis and legal functions

· Ability to challenge current processes and policies with focus on continuous improvement in operational efficiency

We are an equal opportunities employer, have a diverse workforce, and make our recruitment decisions based on your skills and experience. We can only accept applications from those who can prove their eligibility to work in the UK. No agencies, please.

This is a chance for you to join a meaningful and inspiring environment where you have the chance to make a daily impact. Every day you’ll work alongside passionate and down-to-earth colleagues who are dedicated, focused on delivering results, and love delivering stand out service.

If you’re the right person for the role you’ll be part of an exciting journey in a dynamic, growing business. We are looking forward to receiving your application and meeting you.

Job Type: Full-time

Pay: £50,000.00 per year

Benefits:

Company pension

Ability to commute/relocate:

London N3: reliably commute or plan to relocate before starting work (required)

Application question(s):

As this is an urgent hire please confirm when you would be available or how long your notice period is
Proven experience of a strong ability to analyse operational data and turn findings into actions
Experience and proven experience in legal complaints/disputes

Experience:

Operations management: 5 years (required)
managing bulk data processes and pipelines: 5 years (required)
parking management: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

agency manager jobs in london

Operations Manager

Delivery Manager

Freelance Events Manager (contract - 5 months)

PA & Office Manager - Corporate Communications Agency

Supplier Relationship Manager – Middle Office and Transfer Agency Services

Supplier Relationship Manager – Middle Office and Transfer Agency Services

Property Manager Lettings Agency

Registration Support Officer - Greenwich

Centre Manager

Regional Outreach Manager (Voluntary Returns) - London based

Enterprise Partner Manager - United Kingdom, Northern Europe

Office and Facilities Manager (Part-time)

Amazon Manager - EMEA

Account Manager - Health & Beauty

Contracts Manager, EMEA

Business Development Manager

Planning Manager (Studio 59 - In-house Agency)

Client Success Manager, Customer Experience - 1 year FTC

Brand Manager

Sales and Events Manager - Hospitality

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