Customer care consultant Work, Jobs in London (with Salaries)

Connected Care Pathway Coordinator - Bank
Bupa —London
- £17 an hour
- Full-time
- Annual leave
- Gym membership
Quick apply
8d
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Customer Care Consultant
Dexters —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Patient Care Coordinator
London Womens Clinic —London
- £28,000 - £33,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Bank Guest Services Assistant
The London Clinic —London
- £13.20 an hour
- 12 hour shift
- Hospitality
- Customer service
- Microsoft Office
12d
Major Loss Claims Handler - Catastrophic Injury
Hastings Direct —London
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
14d
Bank Medical Secretary
Bupa —London
- £17 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Employee discount
- Gym membership
Quick apply
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
Trainee Engineer (Fire & Warden Call)
Sentinel —South London
- From £27,000 a year
- Full-time
- Health & wellbeing programme
- Flexible schedule
Quick apply
7d
Critical Care Transport Assistant
St John Ambulance —London
- £32,323.20 a year
- Overtime
- Driving
- Employee assistance programme
- Employee discount
Care Technology Operations Facilitator
PA Consulting —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
Quick apply
Patient Concierge Officer - Bank
Bupa —London
- £14.36 an hour
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Gym membership
- Referral programme
Quick apply
Medical Secretary
London Gynaecology —London
- From £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Medical Secretary - Bank
Mayo Clinic —London
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
International Office Specialist
The London Clinic —London
- £39,872 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Life insurance
13d
Sales Consultant – Vascular Access – London & South East UK
pfm medical UK Ltd —London
- From £42,000 a year
- Full-time
- Anatomy knowledge
- Sales
- No degree
- Annual leave
- Work from home
Quick apply
1h
Manager - Insurance Transformation (Delegated Authority)
Synpulse Holding AG —London
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Risk Control Practice Leader Energy- Worldwide
SCOR —London
- Spanish
- Engineering
- English
Resident Medical Officer (RMO) Adult Intensive Care Unit
Bupa —London
- £76,000 a year
- 12 hour shift
- English
- ICU experience
- Analysis skills
- Employee discount
- Gym membership
Quick apply
Senior Consultant, Public Sector (Health) Major Programmes – Human Capital, Technology & Transformation
Deloitte —London
- Hybrid work
- Analysis skills
- Contracts
- Leadership

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Connected Care Pathway Coordinator - Bank

Bupa -
London

Quick apply

Job details

Full-time
£17 an hour
8 days ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
Employee mentoring programme
Free flu jabs
Annual leave
Company pension
Canteen
Private medical insurance
Gym membership
Referral programme

Full job description

Job Description:

Connected Care Pathway Coordinator - Bank
Cromwell Hospital, High Street Kensington, W8 5ED

Salary: £17 per hour + Fantastic Benefits

Bank position with the expectancy to work 37.5 hours a week

Monday to Friday: Shift Patterns of 9am to 5pm, 9.30am to 5.30pm & 10am to 6pm

We make health happen.

As a Specialist Centre Coordinator, you will provide efficient administration and services to Bupa Insurance Specialist Centres at Cromwell Hospital, ensuring that a high-quality service is delivered to patients. You will be fundamental in the day-to-day coordination of Specialist Centres. You will be aware of the Service Level Agreements for each service and make the Development Manager aware of any operational issues which could impact these targets.

You will support in sourcing data for the quarterly KPI submissions into Bupa Insurance. Working closely with the MI, Clinical and Development Teams

You'll help us make health happen by:

Leading on the coordination of UKI (UK Insurance) Specialist Centres

Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
Ensure relevant test results are available for consultant, secretary, and/or MDT (multi-disciplinary team meetings).
Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
Proactively respond to patient queries when appropriate.
Be the point of contact for UKI in relations to the day to day running of the specialist centres.
Create and maintain a record or current provision including consultant clinics, radiologist clinics and triage appointments.
When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processed to improve the patient experience.
Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.

Supporting with quarterly KPI submissions to UKI.

You will have a sound knowledge of the agreed KPIs. You will coordinate the pathways to ensure as much as possible we continue to meet our KPI's. If there is a risk, then you will be expected to raise this with the Pathway Process Manager in a timely manner.
Work closely with the MI team to support with data requests relating to specialist centres.
Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI's.
Use your knowledge to set up new processes to allow us to collect KPI's appropriately.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

Annual leave accrual paid every time you work
Subsidised staff canteen and coffee shop led by expert caterers.
Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
Inclusion in the NEST government pension scheme

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Please be advised that the application deadline for this role is the end of Sunday 12 April

Time Type:

Full time

Job Area:

Administration

Locations:

Cromwell HSK

Company pension, Free flu jabs, Financial planning services, Private medical insurance, Private dental insurance, Cycle to work scheme, Gym membership, Employee mentoring programme, Health & wellbeing programme, Additional leave, Referral programme, Paid volunteer time

Quick apply

Refine Your Search

customer care consultant jobs in london

Connected Care Pathway Coordinator - Bank

Health Advisor/FOH

Customer Care Consultant

Patient Care Coordinator

Bank Guest Services Assistant

Major Loss Claims Handler - Catastrophic Injury

Bank Medical Secretary

Onboarding Advisor

Trainee Engineer (Fire & Warden Call)

Critical Care Transport Assistant

Care Technology Operations Facilitator

Patient Concierge Officer - Bank

Medical Secretary

Medical Secretary - Bank

International Office Specialist

Sales Consultant – Vascular Access – London & South East UK

Manager - Insurance Transformation (Delegated Authority)

Risk Control Practice Leader Energy- Worldwide

Resident Medical Officer (RMO) Adult Intensive Care Unit

Senior Consultant, Public Sector (Health) Major Programmes – Human Capital, Technology & Transformation

I want to receive the latest job alerts for customer care consultant in london

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