Mason Work, Jobs in London (with Salaries)

Customer Service Advisor
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
- Annual leave
1h
Customer Services Advisor - Maternity Cover
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
Associate Consultant, Transformation practice
Analysys Mason —London
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
1h
Visual Operations Executive (4 days per week / 12 month FTC)
Fortnum & Mason —London
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
E-Mail Marketing Campaign Executive - FTC 10 Months
Fortnum & Mason —London
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Brick Mason
Deliverz LTD —Leatherhead
- £31,000 a year
- Full-time
- Carpentry
- Power tools
- Welding
- Free parking
Quick apply
stone Mason Fitter
Axe Granite Ltd —London
- £35,000 - £50,000 a year
- Overtime
- English
- Construction experience
- In-person
Quick apply
13d
Customer Services Advisor - Permanent
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
1h
General Manager Private Dining & Events - Matt Cover
Fortnum & Mason —London
- Full-time
- Hospitality
- Management
- Organisational skills
- Annual leave
7d
Critical female applicants needed for Wheelchair user with Cerebral Palsy
Ellie Mason (Wheelchair User) —Newbury Park Station
- £14.80 an hour
- Part-time
- English
- IT
- In-person
Quick apply
2d
Senior FP&A analyst
Maintel —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Free parking
- Employee discount
14d
Bricklayer/Builder
Baffoe Building Services Ltd —London
- £170 - £190 a day
- Temporary
- Power tools
- Construction experience
- In-person
Quick apply
Office Cleaner & Refreshment Facilitator
Brown & Mason Group Ltd —Dartford
- Part-time
- English
- Driving
- In-person
- Free parking
Quick apply
Bartender - Royal Exchange
Fortnum & Mason —London
- Full-time
- Bar
- Continuous improvement
- Restaurant
Kitchen Porter - The Royal Exchange (Monday to Saturday - 45 hours)
Fortnum & Mason —London
- Overtime
- Kitchen experience
Retail Host - Heathrow T2 - 40 Hrs
Fortnum & Mason —Hounslow
- Overtime
- Communication skills
Business Development Representative (BDR)
Maintel —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- Maintenance
- Free parking
- Employee discount
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Advanced Scaffolder
Energy Environmental Services LTD —East London
- From £28 an hour
- Full-time
- Carpentry
- Schematics
- Assembly
- Free parking
Quick apply

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Customer Service Advisor

Fortnum & Mason -
London

Apply Now

Job details

Full-time
1 hour ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Customer service
Microsoft Office

Full job description

Fortnum & Mason has been the home of extraordinary experiences since 1707, and our Customer Service team plays a vital role in bringing that standard to life for every customer, across every channel. Based in our Piccadilly Head Office, this is an opportunity for a warm, articulate and solutions-focused individual to represent one of Britain’s most iconic luxury brands, handling enquiries with care, confidence and precision. We are looking for someone who understands the pace and expectations of premium service, can build rapport quickly, and takes pride in turning every interaction into a positive and memorable customer experience.

Role Purpose:

Reporting to the Customer Service Supervisor and Management team, our Customer Service Advisors should have a strong understanding of luxury customer service and be able to problem solve and engage with all of our customers through all routes of communication. This will result in improved customer loyalty and improve the overall customer experience.

Why work for us:

Competitive salary and performance-related bonus
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
25 days holiday, plus a day off for your birthday and 5 additional wellbeing days
Matched pension scheme and excellent career development opportunities
Opportunities to grow within a diverse and dynamic hospitality business
Additional annual leave and recognition rewards for long service

Key Accountabilities

Manage inbound and outbound customer contacts to ensure excellent service.
Be responsible for contacts regarding Online and Phone Orders, Restaurants and Reservations, Store and Product enquiries.
Communicate across multiple channels: phone, email, webchat, WhatsApp, Apple Business Chat, Facebook, Twitter, Instagram, Trustpilot and all other feedback platforms.
Accurately record customer details and report clearly to improve services across all key areas of the business.
Collaborate with Customer Service Management to provide feedback and enhance service.
Identify upsell and cross-sell opportunities while building customer rapport.
Work as a team to resolve customer feedback and meet KPIs and SLA’s by channel.
Complete Membership enquiries covering, returns, courier reports, open orders, and other admin tasks, working with closely with other departments and external partners such as DHL, DPD and IForce.
Be responsible for complex contacts regarding to Food safety, Quality, Fraud, Data Compliance, and sensitive complaints.
Be responsible for liaising with chefs, maintain up to date knowledge regarding allergens and dietary requirements, and manage restaurant bookings.
Act as escalation point for our first line team and seasonal recruits.
Attend training to increase brand, menu and product knowledge for improved sales.
Provide timely feedback on seasonal events.
Training, and mentoring of seasonal team members.
Ability to work across multiple operating platforms.
Coordinate with other departments for special events or complex orders.
Maintain flexibility in locations and shift patterns, covering 7 days a week including bank holidays.

Our ideal candidate will have:

1 year luxury customer service or similar experience in a customer facing role
Be self-motivated with a proactive attitude to work
You will thrive under pressure, possess meticulous attention to detail
Have the ability to prioritise and manage your own workload in order to meet deadlines
Problem solver with clear focus on customer issue resolution
Be a people-centric character
Be a clear communicator on both written and verbal contact
Proficient in Microsoft Office with capacity to operate within multiple platforms
This role is based in our Piccadilly Head Office 5 days per week
Experience within a Contact Centre, Hospitality or Retail environment would be advantageous

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds and celebrate diversity in all its forms. Our commitment is to provide equal opportunities regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Apply Now

Refine Your Search

mason jobs in london

Customer Service Advisor

Customer Services Advisor - Maternity Cover

Associate Consultant, Transformation practice

Customer Service Supervisor

Visual Operations Executive (4 days per week / 12 month FTC)

E-Mail Marketing Campaign Executive - FTC 10 Months

Brick Mason

stone Mason Fitter

Customer Services Advisor - Permanent

General Manager Private Dining & Events - Matt Cover

Critical female applicants needed for Wheelchair user with Cerebral Palsy

Senior FP&A analyst

Bricklayer/Builder

Office Cleaner & Refreshment Facilitator

Bartender - Royal Exchange

Kitchen Porter - The Royal Exchange (Monday to Saturday - 45 hours)

Retail Host - Heathrow T2 - 40 Hrs

Business Development Representative (BDR)

IT Systems Administrator

Advanced Scaffolder

I want to receive the latest job alerts for mason in london

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