Experience manager Work, Jobs in Loughton, Ess (with Salaries)

Applications Team Leader
PDL Finance Ltd —Loughton
- Full-time
- Customer service
- Computer skills
- In-person
- Annual leave
- Referral programme
Quick apply
6d
Junior Sales Manager
Marble Partners —Islington
- £35,000 - £75,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
13d
Property Manager
Galliard Homes —Loughton
- £45,000 - £55,000 a year
- Full-time
- Project management
- Team management
- Accounting
- Employee assistance programme
- Employee discount
Quick apply
5d
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
7d
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
Operations Manager
Elior UK —Chelmsford
- £55,000 a year
- Full-time
- Customer service
- Recruiting
- Contracts
Quick apply
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
12d
Office & Business Support Manager
Lucidica —Shoreditch
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Annual leave
Quick apply
6d
Trainee Quantity Surveyor
Signature Projects —South Woodford
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
5d
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Sales
- Business development
- Continuous improvement
Quick apply
Customer Service Manager
LBS Distribution Ltd —Hoddesdon
- £32,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
3d
Customer Support Manager - FTC 1 year contract
Second Nature —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Leadership
- Communication skills
Quick apply
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6d
Client Account Manager
FSE Digital —Great Baddow
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
General Manager - Live in
Attimore Hall —Welwyn Garden City
- Up to £49,000 a year
- Full-time
- Sales
- Guest services
- Annual leave
- Employee discount
Quick apply
9d
Recording Studio Manager – Bookings & Operations, Hackney
Noatune Studios —London
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Administrative experience
- Supervising experience
- Employee discount
Quick apply
7d
Luxury Sales Professional - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Customer service
- Communication skills
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
13d

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experience manager jobs near loughton, ess

Applications Team Leader

PDL Finance Ltd -
Loughton

Quick apply

Job details

Full-time
6 days ago

Benefits

On-site gym
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Customer service
GCSE
Mentoring junior staff
Microsoft Office Suite
Performance management
Computer skills
Management reporting
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Communication skills

Full job description

Main Purpose of the Role: Understand and proactively manage departmental KPIs, working to achieve the expectations set by the Underwriting Manager. Lead, motivate, and develop the team to make informed, fair, and responsible lending decisions, ensuring good customer outcomes remain at the heart of every interaction. Foster a positive, high-performing culture that promotes accountability, collaboration, continuous improvement, and a customer-first mindset, whilst supporting the achievement of departmental objectives and business goals.

Salary:Competitive

Benefits

Working within a newly refurbished dedicated office space with onsite employee gym.
On site parking
Private Medical Insurance
Central Line Train station within one-minute walk with quick access to Central London.
Close road links to M11/M25/A406/A12 and London
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme.
Various team and personal reward incentives
Referral programme

Main Duties and Responsibilities for Applications Administrator

Responsible for cultivating and leading a positive team culture, ensuring high levels of engagement, collaboration, inclusion, and accountability, while supporting employee development and driving excellent business and customer outcomes
Support the team in delivering good customers outcomes by developing their understanding on how good outcomes can be achieved
Use your knowledge and experience to develop and assist your team in their daily tasks, guiding and supporting them to be the best they can be
Ensure each member of the team is fully aware of what is expected of them and given the tools to achieve this
Lead by example and manage the team in a professional manner. This includes proactively managing any employee-related issues and proactively dealing with any issues that may arise
Keep the team motivated to perform at the highest level. This includes setting incentives (in-line with Compliance guidelines) and arranging team building activities
Ensure your team are adhering to the Responsible Lending Policy and Procedure and all other relevant policies and procedures
Demonstrate a commitment to regulatory compliance by consistently adhering to FCA, Data Protection, and other applicable legal requirements, while following established company policies, procedures, and best practice standards.
Each member of the team to be met with on a monthly basis (The Underwriting Manager to join quarterly) to discuss achievements, areas of improvements and aims for the coming month. A summary of these meetings will be required to be written up and added to the relevant employee’s file
Ensure your team work together effectively so that the customer receives an efficient service each time they contact Mr Lender
Communicate with the team, around any changes or important information
Work with the QA and Compliance Team leader, to go through your teams feedback from the previous week and discuss trends and mitigation (Trends and mitigation to be summarised to the Underwriting manager)
Proactively come up with ideas to improve overall customer outcomes, customer journey and the efficiency of the team
Action requests, where necessary, on behalf of the team to provide customers with final outcomes
Report on your teams KPI’s, ensuring any under performance is considered and support and training is given which is monitored, in line with process
Collate and circulate the end of day stats, providing an update on your team’s performance for the day and month to date

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Essential:

Experience of at least 3 years, managing a team within a call centre environment

Highly desirable:

GCSE grade C or above in English and Maths is essential
Excellent communication at all levels
Strong written and verbal communication including the ability to influence decisions
A personable approach
Good listening skills
Accurate attention to detail
Good time management - ability to organise/manage own workload and meet strict deadlines
Ability to advise/support/coach/develop your team
Ability to motivate yourself and others
Excellent customer service - ability to provide solutions
A good knowledge of computers and MS Office software, particularly Excel for reporting purposes
You must act with integrity
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, the PRA and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct

Job Type: Full-time

Education:

GCSE or equivalent (required)

Experience:

People Management : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in loughton, ess

Applications Team Leader

Junior Sales Manager

Property Manager

Account Manager

Senior PMO Manager

Operations Manager

Customer Experience and Operations Manager

Office & Business Support Manager

Trainee Quantity Surveyor

General Manager

Customer Service Manager

Customer Support Manager - FTC 1 year contract

Front of House Manager

Client Account Manager

Manager, Customer Experience, SMB & Mid Market

General Manager - Live in

Recording Studio Manager – Bookings & Operations, Hackney

Luxury Sales Professional - Canary Wharf

Contact Centre Operations Manager

Global Head of Customer Experience & Success (Sales Team)

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