Duty manager Work, Jobs in Lund, Nl (with Salaries)

Head of Customer Outcomes & Product
Beverley Building Society —Beverley
- Up to £67,000 a year
- Full-time
- Hybrid work
- Management
- Product management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Retail Supervisor
Screwfix —Driffield
- £14.08 an hour
- Weekend availability
- Annual leave
- Employee discount
Gate Person
Precision Recruitment Group —Beverley
- £16.75 an hour
- Temporary
- English
- Driving
- Construction
- Free parking
Quick apply
1d
Duty Manager
Premier Inn —Beverley
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
General Manager
Zarley's Wine Bar & Grill —Beverley
- Part-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
2d
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Butchery Academy Trainer
Cranswick Country Foods —Kingston upon Hull
- £17.13 an hour
- Overtime
- English
- Microsoft Office
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
7d
Team Leader
The George Edward Smart Homes —Scarborough
- £25,833.60 a year
- Part-time
- Medication administration
- Supervising experience
- Organisational skills
- Free parking
Quick apply
1d
Registered Manager
Tandem Estate Ltd —Strensall
- £37,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
Crewing Supervisor
Mainprize Offshore Limited —Scarborough
- £27,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
- Annual leave
Quick apply
1d
Service Manager
Eden Futures —Bridlington
- £32,800 a year
- Annual leave
- Referral programme
3d
Duty Manager - Outdoor Attraction
Piglets Adventure Farm —York
- From £14 an hour
- Weekend availability
- Hospitality
- Management
- In-person
- Free parking
- Employee discount
Quick apply
Administrator
Raisthorpe Manor Fine Foods —Malton
- From £25,000 a year
- Full-time
- Microsoft Office
- Accounting
- Office experience
Quick apply
Venue Manager
Admiral Slots —Kingston upon Hull
- £33,789 a year
- Full-time
- Customer service
Quick apply
Hotel - Duty Manager
Premier Inn —Beverley
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
Sales Manager
Wren —Scarborough
- £28,000 - £40,000 a year
- Weekend availability
- Sales
- Travel
- Annual leave
- Employee discount
Quick apply
Accounts Receivable Supervisor
North Bay Group —Bridlington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Free parking
Quick apply
Duty Manager
Circuit York —York
- From £13.10 an hour
- Part-time
- Hospitality
- Bar
- Customer service
Quick apply
Safety analyst
Ministry of Justice —Watton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
10d
Registered Care Manager
Rangeford Villages Pickering —Pickering
- Up to £40,000 a year
- Weekend availability
- Management
- Supervising experience
- Driving
- Health & wellbeing programme
- Employee assistance programme
Quick apply
16h

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Head of Customer Outcomes & Product

Beverley Building Society -
Beverley

Quick apply

Job details

Permanent | Full-time
Up to £67,000 a year
1 day ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Management
Financial analysis
Product management
Organisational skills
Financial services
Communication skills

Full job description

About the role

The Head of Customer Outcomes & Product Manager has end-to-end accountability for ensuring that good customer outcomes sit at the heart of strategy, product design, and operational delivery. The role acts as the primary link between strategic intent and day-to-day execution, ensuring that products, policies, and services consistently deliver fair value and positive experiences for members. Reporting into the CCO, the role owns the customer outcomes framework, product lifecycle management, and supporting policies, embedding Consumer Duty principles across the organisation. This includes product governance, outcome monitoring, and customer experience standards, ensuring regulatory compliance while supporting sustainable growth. The role provides clear leadership over operational functions — including arrears management, marketing, and branch operations — ensuring that arrears strategies, communications, and support pathways are aligned to fair treatment, vulnerability considerations, and sustainable member outcomes. By coordinating delivery across teams, the Head of Customer Outcomes & Product Manager ensures that decisions are customer-led, evidence-based, and outcomes-focused.

Responsibilities and experience required

Product Management

Own the end-to-end lifecycle of mortgage and savings products, from ideation to withdrawal. Looking in detail at vulnerability and Consumer Duty
Monitor product performance, member feedback, and market trends to inform product enhancements. Lead Weekly Trading meetings to support operational excellence across both Savings and Mortgages
Collaborate with internal stakeholders to ensure products meet member needs and strategic objectives.

Pricing Strategy

Collaboratively working with Finance to Develop and maintain pricing models for mortgage and savings products.
Conduct competitor benchmarking and market analysis to inform pricing decisions.
Work closely with Finance and Treasury to align pricing with funding and liquidity requirements.

Governance & Fair Value

Lead the Society’s approach to product governance, including regular product reviews and fair value assessments in line with Consumer Duty.
Maintain documentation and audit trails for product decisions and governance processes.
Ensure compliance with regulatory requirements and internal policies.
Supporting Operations delivery of T&C scheme and developing ongoing improvements to skills and capability

Outcomes and Arrears Team

Provide leadership and oversight of the customer outcomes and arrears functions, ensuring consistent delivery of fair value, good outcomes, and positive member experiences.
Set clear standards, policies, and operational controls for arrears management, aligning approaches to forbearance, vulnerability, and customer support pathways with Consumer Duty requirements.
Monitor key arrears and outcomes MI (e.g., roll rates, cure rates, complaints, contact success, and customer feedback) and use insight to identify trends, root causes, and improvement actions.
Ensure communications and customer journeys in arrears are clear, timely, and supportive, with appropriate signposting and options that help members reach sustainable solutions.
Develop team capability through coaching, training, and performance management, embedding a customer-led, evidence-based culture focused on resolution quality and long-term outcomes.

Stakeholder Engagement

Work cross-functionally with Compliance, Risk, Finance, Marketing, and Member Services to ensure product integrity and alignment.
Present product proposals, performance updates, and governance outcomes to senior management and relevant committees.

Marketing

Lead and develop our marketing journey supporting both website innovation and external marketing to support the Societies external Brand.
Lead the broker comms and end to end journey for new product delivery

Savings Operations (Branch and Online)

Lead oversight of savings operations across branch and online channels, ensuring consistent service standards, efficient processing, and good customer outcomes.
Drive savings growth by improving conversion and retention across the website and digital journeys, while maintaining a strong branch proposition and local presence.
Ensure branch teams are aligned to savings objectives through clear guidance, training and competency expectations, and consistent customer experience standards.
Maintain effective controls and governance for savings operations, including quality assurance, product communications, and adherence to relevant policies and regulatory requirements.

Essential

Proven experience in product management or pricing within financial services, ideally in a building society or mutual.
Strong understanding of mortgage and savings products.
Knowledge of regulatory frameworks including Consumer Duty and fair value principles.
Analytical mindset with experience in pricing models and financial analysis.
Excellent communication and stakeholder management skills.

Desirable

Experience in a small or community-focused financial institution.
Familiarity with governance frameworks and committee reporting.
Understanding of member-centric product design and delivery.

Personal Attributes

Member-focused with a commitment to delivering fair outcomes.
Collaborative and adaptable, with a proactive approach to problem-solving.
Detail-oriented with strong organisational skills.
Comfortable working in a small team with broad responsibilities.
Arrears knowledge
Online and Branch savings operations experience

Pay: Up to £67,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work from home

Work Location: Hybrid remote in Beverley HU17 8AA

Quick apply

Refine Your Search

duty manager jobs in lund, nl

Head of Customer Outcomes & Product

Retail Supervisor

Gate Person

Duty Manager

General Manager

Train Service Controller

Butchery Academy Trainer

Team Leader

Registered Manager

Crewing Supervisor

Service Manager

Duty Manager - Outdoor Attraction

Administrator

Venue Manager

Hotel - Duty Manager

Sales Manager

Accounts Receivable Supervisor

Duty Manager

Safety analyst

Registered Care Manager

I want to receive the latest job alerts for duty manager in lund, nl

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