Customer care manager Work, Jobs in Lutterworth, Lec (with Salaries)

Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Key Account/Program Manager
ESCATEC Mechatronics Ltd —Lutterworth
- £26,272.83 - £32,500.00 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Assitant Manager
Gamefinity —Leamington Spa
- £26,178.85 - £29,000.00 a year
- Weekend availability
- Business development
- Organisational skills
- In-person
- Employee discount
Quick apply
Sales and Order Planning Manager
Brian James Trailers Ltd —Daventry
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Continuous improvement
- Free parking
Quick apply
4d
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Key Account Director
BidvestNoonan —Northampton
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
12d
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
4d
Bar and Restaurant Manager
The White Swan —Lutterworth
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Inventory control
- Employee discount
Quick apply
Retail Assistant Manager
Farmfoods —Northampton
- £31,449.60 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Leicester
- Overtime
- Remote
- Customer service
- English
- Hotel
3d
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Visual Merchandising Lead
Bravissimo —Warwick
- £30,000 a year
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Free parking
- Employee discount
Quick apply
Catering Manager
Aramark —Hinckley
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Admin Operations and Events Lead
National Federation of Almos (NFA) —Coventry
- £15,500 - £17,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Supervising experience
- Travel
- Free parking
- Annual leave
Quick apply
3d
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
7d
Housing Data Quality and Assurance Lead
Platform Housing Group —Birmingham
- Up to £51,208 a year
- Full-time
- Remote
- Travel
- Communication skills
- Annual leave
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
5d
First Line Manager - Account & Project Support
DHL Supply Chain —Rugby
- £34,000 a year
- Full-time
- Computer literacy

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Head of Client Experience

3D-lipo Ltd
Rugby

Quick apply

Job details

Full-time
£35,000 - £45,000 a year

Benefits

Free parking

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Operational strategy development
Management reporting
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Marketing

Full job description

Job Description: Head of Client Experience

Company: 3D Aesthetics

Department: Customer Experience

Reports to: Managing Director / Brand & Office Director / Sales Director

Location: Head Office - Rugby

Direct Reports: Customer Services Team

Position Purpose

The Head of Client Experience is responsible for defining, delivering and continually evolving the Company's Client Experience Strategy, ensuring customer satisfaction, retention, commercial growth and operational excellence are embedded throughout the entire customer lifecycle.

The role provides strategic leadership across Customer Services and has overall oversight of the post-sale customer journey, including client onboarding, the Client Case Journey, customer escalations, consumables sales, Service Support Plan (SSP) growth and long-term customer retention. Working collaboratively with Engineering, Sales, Marketing, Finance, Logistics and Training, the role ensures every customer interaction delivers a consistent, high-quality experience while identifying opportunities to improve processes, increase recurring revenue and strengthen customer loyalty.

1. Leadership & Department Management

· Provide strategic leadership and direction to the Customer Services team.

· Set departmental objectives, KPIs and development plans aligned with business goals.

· Conduct regular one-to-one meetings, coaching and performance reviews.

· Promote accountability, collaboration and continuous improvement.

2. Customer Experience, Onboarding & Client Journey

· Own and continually develop the Company's Client Experience Strategy.

· Provide oversight and monitoring of the client onboarding journey.

· Provide oversight and monitoring of the Client Case Journey, ensuring consistent, efficient management of customer cases.

· Maintain oversight of all customer touchpoints and identify improvement opportunities.

· Act as the senior escalation point for complex customer concerns, complaints and service-related matters.

· Analyse customer feedback and trends to improve service delivery.

3. Commercial Performance, Consumables & Service Support Plans

· Work collaboratively with the Brand & Office Director / Marketing Team to develop and implement the Company's annual Consumables and Service Support Plan (SSP) Growth Strategy, driving repeat purchasing, increasing Service Support Plan uptake and renewals, enhancing customer lifetime value, and delivering customer retention initiatives that support long-term commercial growth.

· Lead, implement, and monitor the Customer Services team's commercial activity relating to consumables, SSPs and proactive customer engagement.

· Analyse purchasing behaviour and renewal trends to identify revenue opportunities.

· Develop customer retention, loyalty, cross-selling and upselling initiatives with Marketing.

· Report on commercial performance and provide strategic recommendations.

4. Customer Engagement, Marketing & Customer Advocacy

· Work collaboratively with the Brand & Office Director and Marketing Team to develop and implement annual marketing strategies that support consumables sales, Service Support Plan (SSP) growth and customer retention.

· Provide customer insight, purchasing trends and feedback to inform marketing campaigns, promotional activity and customer engagement initiatives.

· Identify opportunities throughout the customer lifecycle to increase customer engagement, repeat purchasing and long-term loyalty through targeted marketing campaigns.

· Work with the Brand & Office Director and Marketing Team to develop and deliver customer lifecycle communications, including onboarding, product education, consumables reminders, Service Support Plan renewals and retention campaigns.

· Collaborate with the Brand & Office Director and Marketing Team to review campaign performance, customer engagement metrics and commercial outcomes, making recommendations to optimise future activity.

· Work with the Brand & Office Director and Marketing Team Develop and oversee the Company's customer review and testimonial strategy, encouraging clients to leave reviews across relevant platforms to strengthen brand reputation and customer trust.

· Work with Customer Services, Sales and Marketing to identify suitable customers for case studies, testimonials, before-and-after imagery and success stories that support the Company's marketing and sales activity.

· Champion the Voice of the Customer by ensuring customer feedback, reviews and insights are regularly shared with the wider business to support continuous improvement, product development and service enhancements.

5. Operational Performance

· Oversee departmental workload, resource planning and service performance.

· Monitor CRM quality, workflow compliance and SLA achievement.

· Produce weekly, monthly and quarterly management reports.

· Drive operational efficiencies and continuous improvement.

· Support the continuous development of departmental processes and provide training to the team.

6. Process Development & Continuous Improvement

· Develop and maintain SOPs and customer journey processes.

· Develop departmental SLAs.

· Identify automation and process improvement opportunities.

· Ensure processes are embedded through training and monitoring.

7. Customer Experience Strategy

· Optimise the end-to-end customer lifecycle.

· Benchmark customer experience against industry best practice.

· Work with Marketing to improve CRM automations, digital touchpoints and customer communications.

8. Cross-Functional Collaboration

· Work closely with Engineering, Sales, Marketing, Finance, Logistics, Training and Business Process & Compliance.

· Support resolution of escalated customer issues.

· Champion a customer-first culture across the business.

9. Compliance & Quality

· Ensure compliance with company policies, IMS and ISO standards.

· Monitor and maintain accurate CRM records and departmental reporting.

Skills & Competencies

· Strategic leadership

· Commercial awareness

· Customer-centric mindset

· Analytical and reporting capability

· Excellent communication and stakeholder management

· Project management

· CRM proficiency

Qualifications & Experience

· Minimum three years' experience in a senior customer-facing leadership role.

· Experience leading high-performing teams.

· Experience managing customer escalations and KPIs.

· Experience developing retention and service improvement strategies.

· Desirable: aesthetics, healthcare, medical devices or technical service environment.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in lutterworth, lec

Head of Client Experience

Key Account/Program Manager

Assitant Manager

Sales and Order Planning Manager

Contact Centre Leader - Complaints

Key Account Director

Senior Operations Manager - The Oaks Coventry

Head of Transformation & Service Improvement

Bar and Restaurant Manager

Retail Assistant Manager

Sales Development Manager - Desk Based, Based anywhere in the UK

Customer Service & Showroom Manager

Visual Merchandising Lead

Catering Manager

Admin Operations and Events Lead

Senior Complaints Operations Leader

Housing Data Quality and Assurance Lead

Airport Station Manager

Commercial and Customer Experience Manager

First Line Manager - Account & Project Support

I want to receive the latest job alerts for customer care manager in lutterworth, lec

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