Customer service manager Work, Jobs in Lyndhurst, Ham (with Salaries)

Customer Relationship Manager
Access Care Management Limited —Stockbridge
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- No experience needed
- Free parking
- Store discount
Quick apply
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
9d
Project Manager
Bistech Group plc —Ferndown
- Up to £55,000 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
- Employee assistance programme
Quick apply
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Training & development
- Communication skills
- Employee discount
Quick apply
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Annual leave
- Referral programme
Quick apply
12d
Transaction Manager
Van Mossel Automotive Group UK Ltd —Southampton
- £32,500 - £55,000 a year
- Full-time
- Sales
- Computer skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
9d
Contact Centre Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Project management
Quick apply
Procurement and Inventory Manager
Macintyre Scott & Co Ltd. —Southampton
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Operations Resourcing and Capacity Manager
Quilter —Southampton
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
2d
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
13d
Area Support Manager - 40 Hours
Bestway Group —Southampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
12d
Sales Admin Team Leader
Dawson Forte —Chandlers Ford
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Customer Proposition Development Manager
B&Q —Eastleigh
- £62,000 - £75,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
Business Development Manager
Hotel Haveli —Hythe
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Employee discount
Quick apply
Regional Manager - Forecourts
Bestway Group —Southampton
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
Operational Excellence Lead (Customer Services)
B&Q —Eastleigh
- From £52,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
5d
Catering Manager
Aramark —Brockenhurst
- £35,000 - £37,000 a year
- Weekend availability
- Hospitality
- Sales
- Continuous improvement
- Employee discount
Duty Manager
Premier Inn —Christchurch
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply

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Customer Relationship Manager

Access Care Management Limited
Stockbridge

Quick apply

Job details

Full-time
£30,000 - £32,000 a year

Benefits

Free parking
Store discount
Additional leave
Company pension
Company events
Employee discount

Qualifications

CRM software
Client engagement
Customer service
No experience needed
Account management experience (1–3 years)
Recruiting
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Time management

Full job description

Customer Relationship Manager

£30,000–£32,000 depending on experience
Full-time | Permanent | Office-based | Stockbridge, Hampshire

Customer Service | Relationship Management | Account Management

Are you an experienced customer service, account management or relationship management professional who genuinely enjoys building strong relationships and delivering an exceptional customer experience?

Access Care is looking for a warm, capable and highly organised Customer Relationship Manager to join our established, family-run business in Stockbridge.

You'll manage your own portfolio of professional live-in carers, becoming their principal point of contact and building trusted, long-term relationships with them. This is a busy, people-focused role combining outstanding customer service, proactive relationship and portfolio management, problem-solving and excellent organisation.

You do not need previous experience in the care sector. We're much more interested in your ability to build relationships, communicate brilliantly, manage a busy portfolio and take genuine ownership of the customer experience.

If you've worked in customer service, account management, recruitment, hospitality, property, professional services or another relationship-led environment, we'd love to hear from you.

The Role

As our Customer Relationship Manager, you'll take ownership of a portfolio of professional live-in carers and ensure they receive an exceptional, responsive and highly personal service throughout their relationship with Access Care.

Your responsibilities will include:

Building and maintaining trusted, long-term relationships with your portfolio.
Acting as the principal point of contact for the professional carers you represent.
Delivering exceptional customer service by telephone and email.
Proactively managing communication, follow-up, engagement and availability.
Understanding each carer's experience, preferences and availability so they can be considered for suitable opportunities.
Handling sensitive or complex conversations with confidence, empathy and professionalism.
Solving problems calmly and taking ownership through to resolution.
Contributing to excellent carer satisfaction, engagement, retention and utilisation.
Working closely with colleagues to achieve high-quality introductions between carers and clients.
Coordinating smooth carer changeovers and assisting with emergency cover when required.
Maintaining accurate records, administration and timely communication.
Identifying opportunities to continually improve the customer experience and the way we work.

About You

You'll be someone who genuinely enjoys working with people and takes pride in delivering excellent service.

You'll ideally bring:

Proven experience in customer service, customer relationship management, account management, recruitment, hospitality, property, professional services or another relationship-led role.
Experience managing customer, client, candidate or account relationships.
A strong customer service background and genuine commitment to delivering an exceptional experience.
Excellent telephone manner and outstanding written and verbal communication skills.
Strong relationship-building and interpersonal skills.
Confidence handling sensitive, challenging or complex conversations professionally.
Strong problem-solving skills and sound judgement.
Excellent organisation, administration and time management.
The ability to manage multiple priorities whilst maintaining excellent attention to detail.
A proactive approach to communication and follow-up.
Confidence using CRM or other customer management systems.
Strong general IT skills.

Experience managing your own portfolio, caseload or group of customers would be advantageous.

Previous care-sector experience is not required. Full training in Access Care, live-in care and the way we work will be provided.

Why Access Care?

Access Care is an independent, family-run business that has been introducing exceptional professional live-in carers to private households across the UK since 1994.

For more than thirty years, we've built our reputation on exceptional personal service, trusted relationships and doing things properly.

We're ambitious without losing our kindness, professional without losing our personality and proud to have created a working environment where people are trusted to take ownership and encouraged to contribute ideas.

Salary & Benefits

£30,000–£32,000 depending on experience

You'll also receive:

31 days' holiday each year, inclusive of Bank Holidays and an extra day off for your birthday, increasing to 34 days with length of service.
Complimentary Lifestyle Card membership, providing access to thousands of discounts.
30% staff discount at O&P Stockbridge.
30% Friends & Family discount on Access Care agency fees.
Company pension scheme, subject to eligibility.
Ongoing training and professional development.
Genuine opportunities for career progression.
Free parking close to the office.
Uniform provided.
Team socials and company events.
A beautiful working environment in the heart of Stockbridge.

Location & Hours

This is a full-time, permanent, office-based position at The Old Police House in the centre of Stockbridge, Hampshire.

Hours: Monday to Friday, 9.00am–5.00pm.

The role also includes participation in our shared out-of-hours telephone rota, typically one week in every 8–12 weeks.

How to Apply

If you're an experienced customer service or relationship management professional looking for a role where great communication, strong relationships and exceptional service genuinely matter, we'd love to hear from you.

Please apply with your CV and a covering letter telling us:

Why this role appeals to you.
Why you believe you'd be a great fit for Access Care.
What experience and qualities you would bring to our team.

We'd also love to hear about a time when you built a relationship that made a genuine difference to someone. It could have been a customer, client, candidate, colleague or anyone else.

Applications close on Monday 31 August 2026. We review applications as they are received and may begin interviewing before the closing date.

Pay: £30,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
Store discount

Ability to commute/relocate:

Stockbridge, Hampshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience managing ongoing relationships with a portfolio of customers, clients, candidates or accounts?

Experience:

Customer service: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in lyndhurst, ham

Customer Relationship Manager

Executive Complaints Team Lead

Project Manager

Customer Service & Experience Team Leader

Sales Centre Manager

Senior Business Development Manager

Transaction Manager

Resolution Team Lead

Contact Centre Training and Quality Manager

Procurement and Inventory Manager

Operations Resourcing and Capacity Manager

Deputy General Manager

Area Support Manager - 40 Hours

Sales Admin Team Leader

Customer Proposition Development Manager

Business Development Manager

Regional Manager - Forecourts

Operational Excellence Lead (Customer Services)

Catering Manager

Duty Manager

I want to receive the latest job alerts for customer service manager in lyndhurst, ham

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