Product support Work, Jobs in Maesteg, Bge (with Salaries)

Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
6d
Manual Tester
Scrumconnect Consulting —Swansea
- £35,000 a year
- Hybrid work
- Azure
- SQL
- Analysis skills
Production Support Technician
Sony UK Technology Centre —Pencoed
- £29,000 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Trading Assistant - Shift
Sainsbury's —Bridgend
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
4d
Product Support Associate
Tes Global —Llantrisant
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
11d
Website Optimisation Manager
Tredz Bikes —Swansea
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Social media management
- Merchandising
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Recycling Technician
Victorian Sliders —Ammanford
- £14.98 an hour
- Full-time
- In-person
- Communication skills
- Mechanical knowledge
- Free parking
- Employee assistance programme
Quick apply
Internal Sales Representative
Ingoodnic Ltd —Neath
- £24,420 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
Business Engagement Coordinator
Navitas Solutions Group Limited —Bridgend
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
2d
Trading Standards Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
3d
Multi-Discipline Construction NVQ Assessor
4d Academy —Tonypandy
- £26,000 - £36,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- Construction experience
Quick apply
Laboratory Technician / Materials Testing Technician
Wall Colmonoy Ltd —Swansea
- Full-time
- Microsoft Excel
- ERP systems
- Laboratory experience
Quick apply
Retrofit Material Co-ordinator
General Dynamics Land Systems UK —Pentrebach
- £31,200 - £39,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Sales and Marketing Associate
XLR8 Promotions —Bridgend
- Full-time
- Hospitality
- Sales
- Customer service
- Bereavement leave
- Referral programme
Quick apply
Business Analyst
CGI —Bridgend
- Full-time
- Data analysis skills
- Software development
- Agile
Quick apply
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
QA Technologist (Maternity cover)
IG Design Group —Hengoed
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Retail Assistant
Baglan Bakery Ltd —Baglan
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Bakery
- Free parking
- Store discount
Quick apply

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Technical Services Assistant

Siderise Insulation -
Maesteg

Quick apply

Job details

Full-time
From £25,500 a year
6 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service
English
Technical support
Microsoft Office
Administrative experience
Organisational skills
Construction experience
Communication skills
Time management

Full job description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

The Technical Services Assistant will support the Technical Services team by coordinating technical enquiries, maintaining accurate records, supporting internal processes, and assisting with site service administration. The role will help ensure customers receive timely, accurate and professional technical support in line with company procedures and agreed response times.

Key responsibilities

Review, assess and triage incoming technical enquiries, assigning caseloads to Technical Engineers in line with agreed processes and response times.
Maintain accurate and up-to-date records within the CRM system, ensuring information is recorded in accordance with the technical process.
Build and maintain effective working relationships with internal stakeholders, team members and external contacts.
Carry out reviews of technical involvement on projects when required, including preparing project timelines, brief summaries and legacy data reports from internal systems.
Provide technical support by phone and email for enquiries that fall within the required competency level, following the company SKEB matrix.
Assist the Technical Services Advisors with data recording, reporting and additional administrative tasks as required.
Review site installation reports and provide comments in line with company recommendations.
Record site service reports, responses and related communication accurately within the CRM system.
Communicate with customers to clarify details, gather information and support the resolution of technical or site service queries.
Follow agreed processes of work and ensure all responses are completed and recorded within set timeframes and deadlines.
Liaise with external parties where required to support site service activity and customer enquiries.
Assist the Site Services Advisors with data recording, reporting and additional administrative tasks as required.
Manage the site service inbox, ensuring enquiries are reviewed, prioritised and actioned appropriately.
Issue QR codes for site visits and ensure relevant details are shared with the appropriate stakeholders.
Organise Site Service Engineer diaries, including scheduling appointments across the UK and EU.
Reschedule visits when required, communicating changes clearly and promptly to all relevant parties.
Manage survey requests by creating work orders in CRM systems, allocating time in Site Service Engineer diaries and sending meeting invitations in line with the required lead times.
Download Product Installation Training information from survey provider on a weekly basis, update the relevant spreadsheet, and create and issue certificates as required.
Assist the Site Services Coordinator with data recording, reporting and additional administrative tasks as required.

Qualifications

Higher education qualification
Hold a C or above in Maths and English G.C.S.E (or equivalent)
Construction / façade product experience (desirable)
ASFP level 2 in Passive Fire Protection (or willingness to attain whilst in post)

Job Function Technical Knowledge and Skills

Experience in passive fire protection systems (desirable).
Experience within a customer focused environment offering product and service advice.
Excellent communication and interpersonal skills to interact effectively with team members and stakeholders.
Experience working in an administrative, customer service, technical support or coordination role (preferred).
Strong attention to detail with the ability to maintain accurate records and follow defined processes.
Ability to communicate professionally, both written and verbally.
Ability to multi task, prioritise workload and work to agreed timeframes and deadlines.
Competent user in Microsoft Office and general online web functions, willingness to learn use of CRM systems and survey tools.
A proactive and organised approach, with the ability to support team objectives and contribute to a high standard of customer service.

Personal Attributes

Strong communication skills.
Customer focused.
Strong organisational skills.
Excellent attention to detail.
Problem solver.
Adaptable.
Good initiative.

Job Type: Full-time

Pay: From £25,500.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

product support jobs in maesteg, bge

Technical Services Assistant

Manual Tester

Production Support Technician

Trading Assistant - Shift

Product Support Associate

Website Optimisation Manager

Recycling Technician

Internal Sales Representative

Operational Excellence Analyst

Business Engagement Coordinator

Trading Standards Officer

Multi-Discipline Construction NVQ Assessor

Laboratory Technician / Materials Testing Technician

Retrofit Material Co-ordinator

Sales and Marketing Associate

Business Analyst

In-Service Support Co-Ordinator

Seller Support Advisor, Veeqo

QA Technologist (Maternity cover)

Retail Assistant

I want to receive the latest job alerts for product support in maesteg, bge

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