Head of customer experience Work, Jobs in Maidstone, Eng (with Salaries)

Head of Solution Sales
Scania —Purfleet
- £78,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- Annual leave
- Employee discount
7d
Head of Repairs
Golding Homes —Maidstone
- £77,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
4d
Head of Housing
Royal British Veterans Enterprise —Aylesford
- Up to £60,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
Regional Head of Operations
Sanctuary Group —Whitstable
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Customer Support & Quality Assurance
Datr Technologies Limited —Ashford
- £37,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
Senior People and Culture Advisor
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
Head of New Business
Commercial Services Group —West Malling
- £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Travel
- Annual leave
Quick apply
4d
Head of Commercial
Littlewood —Battle
- £90,000 - £110,000 a year
- Hybrid work
- Contracts
- Leadership
- Negotiation
Quick apply
14d
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Customer Service Administrator / Internal Sales
Specialist Blinds —Ashford
- Up to £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
R2R103946 - Digital Communications Manager
South End City Council —Southend-on-Sea
- £46,142 a year
- Hybrid work
- English
- Travel
- Contracts
- Annual leave
13d
Brand Manager
Master of Malt —Tonbridge
- Full-time
- Google Suite
- Analysis skills
- Presentation skills
- Employee discount
Quick apply
Head of Global Procurement
Driscoll's, Inc. —Maidstone
- Spanish
- Management
- English
Quick apply
19h
Customer Delivery Driver
ASDA —Ashford
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
CX Team Member
Foot Locker —Chatham
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
13d
Block Manager
The Acorn Group —Bromley
- Up to £45,000 a year
- Full-time
- Microsoft Office
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
13d
Global Logistics Procurement Manager
Westfalia Fruit —Kings Hill
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- Spanish
- ERP systems
- Analysis skills
- Free parking
- Life insurance
Quick apply
Learning & Development Manager
Psicon —Canterbury
- £40,000 - £50,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Customer Technical Support
Berry Gardens Limited —Maidstone
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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Head of Solution Sales

Scania -
Purfleet

Apply Now

Job details

Permanent | Full-time
£78,000 a year
7 days ago

Benefits

Annual leave
Company pension
Employee discount
Life insurance
Car scheme

Full job description

Job Title: Head of Solutions Sales

Salary: £78,000 plus an excellent benefits package

Location: Southeast region – Purfleet, Gatwick, Stansted, Maidstone, South Mimms

Hybrid working
Eligibility to annual bonus scheme
Access to a fantastic car scheme
25 days annual leave plus bank holidays
Competitive pension
4x basic salary life assurance

An opportunity for an experienced people leader to make a significant contribution to our Southeast region’s sales performance. Reporting into the Regional Director, you will be responsible for all sales activity within the Southeast region, coaching and developing our sales colleagues and ensuring customer expectations are managed and subsequently met to ultimately drive the region to meet its targets.

As Head of Solution Sales, you will oversee all New Sales, Used Sales and Service Sales, as well as Sales Administration. The position plays an intentionally pivotal role in leading all aspects of sales, allowing you to positively influence the journey for all customers within your region.

You will have the ability to influence key stakeholders, collaborating with both your region and Head Office, ultimately delivering the regions sales results through your team and those around you by the growth of existing customers and a hunger to win new business.

In this role you will:

Lead, motivate and develop the sales teams for New Truck, Used Truck, Services, and Parts to achieve and exceed sales targets.
Develop and implement sales strategies that align with the company’s overall objectives and market opportunities.
Foster a customer-centric culture, ensuring the delivery of tailored solutions that meet customer needs across all product and service lines.
Collaborate with marketing, aftersales, and other departments to ensure a seamless customer experience and maximise cross-selling opportunities.
Analyse market trends, customer feedback, and competitor activity to identify new business opportunities and areas for improvement.
Prepare and manage sales budgets, forecasts, and performance reports, ensuring accurate and timely reporting to senior management.
Build and maintain strong relationships with key customers, partners, and stakeholders.
Ensure compliance with company policies, legal requirements, and ethical standards in all sales activities.
Drive continuous improvement initiatives within the sales teams to enhance efficiency, effectiveness, and employee engagement.

Job Responsibilities

About you:

Established people leader – a proven record coaching, managing and delivering through large teams.
Strategically minded – experience creating, improving and delivering a successful strategy on a broad scale.
Customer focussed – passionate about the customer journey and experience, whilst being able to pro-actively manage customer expectations, creating mutual respect and alignment.
Influencer – able to influence key stakeholders in your region to make positive changes, that will positively improve the customer journey.
Coach – delivering continuous improvement through the personal development of our sales colleagues.
Values driven – someone who operates with our core values at heart; customer first, respect, team spirt, responsibility, elimination of waste.

What we offer you – a quote from Caroline Gustafsson (hiring manager and Regional Director):

“Scania is an amazing organisation, a company that truly cares about its people. Having worked in the business for over 10 years, I can testify first hand to Scania’s commitment to nurture, develop and support its people. This role offers an opportunity to join the Southeast leadership team, to work with some of the most talented people in our organisation at the forefront of our business. You will have a say in ‘how’ we do business and drive our commitment to continually improve the service we offer our customers”.

Closing date: 28th July 2026

Next steps:

If you like the sound of this position, please apply today.

A member of the Scania Recruitment team will contact you to discuss your application.

If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team at [email protected], we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Requisition ID: 31385

Number of Openings: 1.0

Part-time / Full-time: Full-time

Permanent / Temporary: Permanent

Country/Region: GB

Location(s): Purfleet, GB, RM19 1TB

Required Travel: 25-50%

Workplace: Hybrid

Apply Now

Refine Your Search

head of customer experience jobs in maidstone, eng

Head of Solution Sales

Head of Repairs

Head of Housing

Regional Head of Operations

Head of Customer Support & Quality Assurance

Senior People and Culture Advisor

Head of New Business

Head of Commercial

Facilities Service Desk Team leader (Maternity Cover) Full time

Customer Service Administrator / Internal Sales

R2R103946 - Digital Communications Manager

Brand Manager

Head of Global Procurement

Customer Delivery Driver

CX Team Member

Block Manager

Manager - Bluewater

Global Logistics Procurement Manager

Learning & Development Manager

Customer Technical Support

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