Customer support & client services occupations Work, Jobs in Malpas, Chs (with Salaries)

Complaints Handler
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Financial services
Quick apply
Customer Service Administrator
Embrace Education Ltd —Chester
- From £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
3d
Customer Support Advisor
TradeHelp —Wrexham
- £22,568.00 - £26,436.80 a year
- Full-time
- Microsoft Word
- English
- In-person
- Free parking
Quick apply
Customer Service Advisor – Full-Time Temporary Contract
Dukeshill ham co Ltd —Telford
- £13.01 an hour
- Temporary
- Data entry
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
2d
Sales and Admin Team Member
Animal Search UK Limited —Chester
- From £12.71 an hour
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Flexible schedule
Quick apply
10d
Temporary Customer Service Advisor
Eden Ecommerce —Chester
- £13.45 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
3d
Call Handler
Sanctuary Supported Living —Blacon
- £13.76 an hour
- Databases
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Customer Service Advisor
Rowlinson Packaging Ltd. —Nantwich
- £25,800 - £30,000 a year
- Full-time
- Bilingual
- English
- Data entry
- Free parking
- Annual leave
Quick apply
9d
Customer Onboarding Executive
Radius Limited —Crewe
- Full-time
- CRM software
Quick apply
6d
Contact Centre Advisor (Hybrid)
Head Office - Contact Centre —Crewe
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Specialist- Fixed Term (12 months)
Health Shield Friendly Society Ltd —Crewe
- £26,699.67 a year
- Part-time
- CRM software
- In-person
- Communication skills
- Free parking
Quick apply
Customer Services Team Member - Northwich
Timberwise UK Ltd —Northwich
- £24,828 - £30,000 a year
- Full-time
Quick apply
Send case worker
professional accounting —Preston upon the Weald Moors
- £25,420.00 - £43,826.21 a year
- Part-time
- Supervising experience
- Team management
- Mentoring
Quick apply
4d
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Senior Customer Service Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
5d
Contact Centre Advisor (Hybrid)
Swansway Garages —Crewe
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Customer Service Advisor - Crewe
Assurant —Crewe
- £26,624 a year
- Weekend availability
- Computer literacy
- Data entry
- In-person
- Free parking
- Annual leave
5d
Customer Support Advisor
Your Repair —Stoke-on-Trent
- Up to £26,500 a year
- Monday to Friday
- Communication skills
- Flexible schedule
Quick apply
Customer Experience Advisor - Full Time (Maternity Cover)
Everybody Health & Leisure —Holmes Chapel
- £12.86 an hour
- Weekend availability
8d
Admin & Customer Service Assistant
Bidfood —Liverpool
- £28,280.93 a year
- Communication skills
- Employee discount
Quick apply
2d

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customer support & client services occupations jobs near malpas, chs

Complaints Handler

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

Financial Conduct Authority guidelines
Client engagement
Writing skills
GCSE
Complaint handling
Analysis skills
Financial services
Customer interaction
Fraud prevention and detection
Root cause analysis
Communication skills
A Level

Full job description

Description

As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

Refine Your Search

customer support & client services occupations jobs in malpas, chs

Complaints Handler

Customer Service Administrator

Customer Support Advisor

Customer Service Advisor – Full-Time Temporary Contract

Sales and Admin Team Member

Temporary Customer Service Advisor

Call Handler

Customer Service Advisor

Customer Onboarding Executive

Contact Centre Advisor (Hybrid)

Customer Support Specialist- Fixed Term (12 months)

Customer Services Team Member - Northwich

Send case worker

OOH Night Service Co-Ordinator

Senior Customer Service Advisor

Contact Centre Advisor (Hybrid)

Customer Service Advisor - Crewe

Customer Support Advisor

Customer Experience Advisor - Full Time (Maternity Cover)

Admin & Customer Service Assistant

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