Handler Work, Jobs in Malpas, Chs (with Salaries)

Complaints Handler
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Financial services
Quick apply
Call Handler
Shropshire Doctors Co-Operative Limited (Shropdoc) —Harlescott
- From £12.94 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Data entry
- Free parking
- Sick pay
Quick apply
11d
Escape of Water Specialist
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Work from home
- Employee assistance programme
Quick apply
5d
Call Handler
Sanctuary Supported Living —Blacon
- £13.76 an hour
- Databases
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Claims Handler
Medusa Outsourcing —Speke
- From £25,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Sick pay
Quick apply
8d
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Insurance Account Handler ( Full time, Administration, Monday to Friday)
FUW Insurance Services Ltd —Ruthin ED
- From £24,450 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
3d
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Business Support Manager
GM TRAVEL —Northwich
- £44,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Flexitime
Quick apply
Senior Accommodation Coordinator
Davies —Stoke-on-Trent
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Handler - PM shift
FedEx EU —Liverpool
- £13.29 an hour
- Part-time
- Employee assistance programme
Personal Lines Renewals Handler
Berkeley Insurance Group —Crewe
- Full-time
- Employee discount
Inventory Controller
Coveris Winsford Ltd —Winsford
- From £26,250 a year
- Full-time
- Continuous improvement
- Warehouse experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Parts Handler - HGV Workshop
G & E Commercials Ltd —Stoke-on-Trent
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Forklift
- Computer skills
Quick apply
Material Handler
Senior Bird Bellows —Congleton
- Overtime
- Forklift
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
11d
EL/PL Liability Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Casualty Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply

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Complaints Handler

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

Financial Conduct Authority guidelines
Client engagement
Writing skills
GCSE
Complaint handling
Analysis skills
Financial services
Customer interaction
Fraud prevention and detection
Root cause analysis
Communication skills
A Level

Full job description

Description

As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

Refine Your Search

handler jobs in malpas, chs

Complaints Handler

Call Handler

Escape of Water Specialist

Call Handler

Claims Handler

Complaint Handler

Insurance Account Handler ( Full time, Administration, Monday to Friday)

Senior Claims Handler EL/PL

Business Support Manager

Senior Accommodation Coordinator

Handler - PM shift

Personal Lines Renewals Handler

Inventory Controller

Parts Handler - HGV Workshop

Material Handler

EL/PL Liability Claims Handler

Casualty Claims Handler

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