Client relationship manager Work, Jobs in Manchester, Eng (with Salaries)

Lead Customer Relationship Manager
Training Qualifications UK —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
3d
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Client Relationship Manager
QA Limited —Manchester
- CRM software
- AI
- Annual leave
- Employee assistance programme
13d
TikTok Affiliate Manager
Eventus PR Limited —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Mentoring
- In-person
- Free parking
Quick apply
14d
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Client Manager
Mawdsleys —Salford
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
5d
Client Success Manager
VALD —Manchester
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Quick apply
Client Retentions Manager
PHMG Careers —Manchester
- £35,000 a year
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Team Manager
Gallagher —Manchester
- Hybrid work
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Client Success Manager
Housr —Manchester
- Hybrid work
- CRM software
- Travel
- Communication skills
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Client Services Manager
Staci —Blackburn
- From £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Senior Paid Social Manager
Soar With Us —Manchester
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
4d
Wholesale Manager
KHB Bakery Ltd —Salford
- £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Salesforce
Quick apply
14d
Client Advisor
Gallagher —Manchester
- Customer service
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Life insurance
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
6d
Bid Manager
razorblue Careers —Salford
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
13d
Customer Success Manager (UK)
LegionellaDossier —Manchester
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
14d

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Lead Customer Relationship Manager

Training Qualifications UK -
Manchester

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Job details

Permanent | Full-time | Apprenticeship
£35,000 a year
3 days ago

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Customer service
Microsoft Office
Organisational skills
Account management
Document management systems
Communication skills
Negotiation
Time management

Full job description

Job Description

Permanent Full-time

Location: Hybrid/Remote with travel Sale, Manchester, UK

Reports to: Customer Relationship Team Manager

Salary: £35,000

Line management responsibilities: No

Overview

Training Qualifications UK is a leading Awarding and End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here!

As a proactive Lead Customer Relationship Manager, youll play a central role in building strong, lasting relationships with our existing customers. Your focus will be on ensuring they gain maximum value from our products and services while consistently delivering exceptional customer service. This is not a sales role; instead, youll act as a trusted partner, supporting customers throughout their journey and driving longterm satisfaction and success.

Youll work closely with the Business Development team to identify growth opportunities during scheduled account reviews and share valuable insights to inform wider business strategy. Your role will be key in maintaining high levels of customer engagement, resolving issues proactively, and ensuring a smooth, consistent experience across all areas of the business.

Please note: this role requires occasional travel to customer sites.

Key Responsibilities

Own and manage a portfolio of key accounts, acting as the primary relationship contact and ensuring customers receive a consistently high standard of service.
Develop strong, trusted relationships with key stakeholders, understanding each accounts business needs, objectives, challenges, and growth plans.
Create and maintain account plans for key customers, including objectives, engagement activity, risks, opportunities, and agreed actions.
Monitor annual spend and account performance to ensure it aligns with set targets, identifying retention risks and opportunities for growth.
Proactively secure and lead regular account reviews and check-ins, using these meetings to review performance, gather feedback, agree actions, and strengthen relationships.
Use customer data to monitor account health, engagement, usage, satisfaction, and potential signs of decline, taking early action to protect retention.
Ensure customers use the correct support channels while acting as a senior point of escalation for key accounts, ensuring issues are resolved promptly, effectively, and with clear communication.
Coordinate with internal teams to resolve complex customer issues, manage expectations, and deliver an excellent end-to-end customer experience.
Represent the voice of key accounts internally, sharing customer feedback, recurring themes, risks, and improvement opportunities with relevant teams.
Identify, qualify, and log potential upsell or cross-sell opportunities during account interactions, passing these to the Business Development team and supporting conversion where required.
Support the onboarding, training, and early engagement of new key accounts to ensure a smooth transition and adoption of TQUK products and services.
Maintain accurate, timely, and complete records of account activity, meetings, actions, feedback, risks, and opportunities within the CRM.
Deliver bespoke webinars, demonstrations, and account-specific training to customers.
Contribute to the development of customer relationship management processes, account-management resources, service standards, and best practice.
Work towards agreed retention, engagement, account-review, customer-satisfaction, and growth targets.

Other Responsibilities

Maintain in-depth knowledge of TQUK products and services, competitors, and the awarding and end-point assessment industry.
Maintain a strong understanding of regulatory requirements relevant to your area of work across awarding and end-point assessment.
Undertake additional duties within your skill set to support the smooth running of the business.
Champion the organisations values and model positive behaviours to the wider team.
Support the wider Customer Service department as needed.

Key Requirements

Strong relationship-building and communication skills.
A proactive, problem-solving mindset with a focus on customer satisfaction.
Ability to manage multiple accounts and priorities effectively.
Collaborative and team-oriented, with a willingness to work cross-functionally.
High attention to detail and a commitment to delivering excellent customer service.
Exceptional communication and presentation skills, with the ability to influence and build relationships quickly with key stakeholders.
Analytical mindset with the ability to gather and interpret market data and trends.
Excellent organisational and time management skills, with the ability to prioritise and multitask effectively.
Experience in customer service, account management, or client services, ideally within education, training, or a service-led industry.
Proficiency with document management software, collaboration tools, and Microsoft Office Suite (Word, Excel, PowerPoint).
Full UK driving licence.

Key Characteristics

Excellent organisation and attention to detail.
Confident, energetic, ambitious, and driven, with a strong can do, will do attitude.
Self-motivated, enthusiastic, and able to work on your own initiative.
Results-driven with a strong focus on targets and achievement.
A strong team player.
Skilled and confident communicator with the ability to negotiate when required.
Excellent verbal and written communication skills.
Confident in delivering webinars, presentations, and demonstrations to large audiences.
Adaptable and resilient in a dynamic, evolving environment.

Key Benefits

Training, Qualifications & Apprenticeships. Its what we do!
Company sick pay upon completion of probation.
25 days annual leave plus 8 days Bank Holiday (33 in total).
Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
An extra day off to celebrate your birthday.
Annual Loyalty Bonus.
Annual salary review.
Bupa healthcare benefits.
Employee Assistance Programme (EAP)
NEST pension.
Cycle-to-work scheme.
A positive and supportive working environment.
Comprehensive onboarding.
A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

Quick apply

Refine Your Search

client relationship manager jobs in manchester, eng

Lead Customer Relationship Manager

Guest Experience, Marketing & Partnerships Manager

Client Relationship Manager

TikTok Affiliate Manager

Screening Service Manager

Client Manager

Client Success Manager

Client Retentions Manager

Team Manager

Customer Experience Team Manager

Client Success Manager

Hire Desk Team Leader

Client Services Manager

Senior Paid Social Manager

Key Account Manager

Wholesale Manager

Client Advisor

Helpdesk Team Leader

Bid Manager

Customer Success Manager (UK)

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