Customer service back office Work, Jobs in Manchester, Eng (with Salaries)

Booking Office Clerk - 12 month FTC
Northern Trains —Warrington
- £23,970 - £29,159 a year
- Overtime
- Computer literacy
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
1d
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
Museum Assistant (Casual)
Manchester United —Manchester
- Part-time
- Customer service
- English
- Maths
1d
Client Services Executive
Marketing and Commercialisation Agency —Manchester
- £25,000 - £26,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Annual leave
Quick apply
Customer Service Coordinator
Primary Engineer —Burnley
- £30,000 a year
- Overtime
- CRM software
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
9d
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
10d
Customer Support Executive
Thirdfort —Manchester
- From £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
- Health & wellbeing programme
- Work from home
Quick apply
4d
Concierge Days 7am-7pm
McGoff Group —Manchester
- £28,000 a year
- Full-time
- Microsoft Word
- Front desk
- Guest services
Quick apply
Operational Support Administrator
HSS ProService —Manchester
- £15,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Data entry
- Employee discount
Quick apply
5d
Support Administrator
Bidfood —Salford
- £26,830 a year
- Monday to Friday
- Organisational skills
- Contracts
- Communication skills
- Employee discount
Quick apply
5d
Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Receptionist
Holiday Inn Manchester Mediacityuk —Salford
- £21,753.14 a year
- Part-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
4d
Complaints Handler
Zuto —Manchester
- £29,900 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
10d
Nights Front Office Attendant
Deansgate Sof Alliance Hotelco Limited —Manchester
- Night shift
- Hotel
- Front desk
- Employee discount
11d
Customer Service- Back Office
Franke —Manchester
- Hybrid work
- Analysis skills
- Computer skills
- Time management
1d
Front of House Night
urbanbubble - 2026 —Manchester
- £25,500 - £28,500 a year
- Full-time
- Microsoft Office
- Front desk
- Guest services
- Annual leave
- Referral programme
Quick apply
Lounge Services Team Member Host - FULL TIME - Manchester Airport
Swissport International AG —Manchester
- £13.75 an hour
- Full-time
- Bar
- Communication skills
- Free parking
- Employee assistance programme
7d
Administration Assistant
Express Solicitors —Manchester
- £22,902.10 - £26,722.54 a year
- Administrative experience
- Front desk
- Employee assistance programme
Property Viewing Representative
Ascend Properties —Manchester
- £12.71 an hour
- Temporary
- Customer service
- Administrative experience
- Driving
Quick apply
2d

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customer service back office jobs near manchester, eng

Booking Office Clerk - 12 month FTC

Northern Trains -
Warrington

Apply Now

Job details

Fixed term contract
£23,970 - £29,159 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Ticket sales
Computer literacy
Customer support
Customer interaction
Cash handling
Communication skills

Full job description

Job Title: Customer Relations Assistant

BUSINESS FUNCTION: Customer & Commercial - Stations

SALARY: £23,970 during your first 6 months of training, this will then rise to £29,159, IUP Allowance,Plus overtime opportunities

Grade: RSA

ROLE TYPE: Customer Service

LOCATION: Warrington West

HOURS: Full Time - 12 month FTC

Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Warrington West to join our dedicated Station Teams across the West Region.

As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!

What You’ll Be Doing

Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
Ensure our stations remain safe, clean, and welcoming at all times
Ticket Sales & Issuing
Handle challenging or complex customer queries with confidence and care
Maintain compliance through internal checks and procedures
Passenger Assistance support
Oversee ticketing, stores, and leaflet stock levels
Manage station finances, including cash handling and preparing for banking
Provide vital support during service disruption to minimise customer impact
Ensure all station promotional materials are accurate and up to date

About you

A genuine passion for delivering exceptional customer service
Excellent communication skills, both written and verbal
Strong IT literacy and the ability to learn new systems
Confidence to work independently and handle responsibility
Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations on your line of route
A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times.
Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

We may close this role early if we receive high volumes of applications, so don’t delay — apply today!

However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

customer service back office jobs in manchester, eng

Booking Office Clerk - 12 month FTC

Customer Optimisation Analyst

Museum Assistant (Casual)

Client Services Executive

Customer Service Coordinator

Sales Development Representative

Complaints Officer

Customer Support Executive

Concierge Days 7am-7pm

Operational Support Administrator

Support Administrator

Business Performance and Improvement Officer

Receptionist

Complaints Handler

Nights Front Office Attendant

Customer Service- Back Office

Front of House Night

Lounge Services Team Member Host - FULL TIME - Manchester Airport

Administration Assistant

Property Viewing Representative

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