Customer service manager Work, Jobs in Manchester, Eng (with Salaries)

Vulnerable Customer Manager
Bupa —Salford
- From £53,900 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
8d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
People & Culture Manager
IKEA —Manchester
- From £48,000 a year
- Weekend availability
- Human resources
- Training & development
- Leadership
2d
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
11d
NIGHT DEPARTMENT MANAGER
Primark —Manchester
- £42,055 a year
- Night shift
- Training & development
- Retail management
- Leadership
- Annual leave
13d
Retail Store Manager
P.Louise —Trafford
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- In-person
- Training & development
- Employee discount
Quick apply
Customer Service Manager – Full time
HOME (Greater Manchester Arts Centre Limited) —Manchester
- Full-time
- Customer service
Customer Service Manager
Morrisons —Rochdale
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Senior Retail Display Installations Project Manager
100% Group Ltd —Manchester
- £38,000 - £40,000 a year
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
Quick apply
14d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
3d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior Live Operations Manager
Zippd —Manchester
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
7d
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
14d

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customer service manager jobs near manchester, eng

Vulnerable Customer Manager

Bupa -
Salford

Quick apply

Job details

Full-time
From £53,900 a year
8 days ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
On-site gym
Employee mentoring programme
Free flu jabs
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Gym membership
Life insurance
Referral programme

Qualifications

Customer service
Change management
Change leadership
Corporate regulatory compliance oversight

Full job description

Job Description:

Vulnerable Customer Manager

Location: Bupa Place, Salford Quays or Willow House, Staines

Permanent Contract

Salary: From £53,900 dependant on experience and location

Full time: 37.5 Hours per week
10% Management Scheme Bonus

We consider all types of flexibility, including locations, hours and working patterns.

Bupa's purpose is to be the most customer centric healthcare organisation in the world. Your goal is to Identify and evidence improvements directly focused on supporting vulnerable customers, ensuring we not only deliver our regulatory obligations but excel in supporting our customers' needs.

You will work within the Operations & Healthcare Management function and be responsible for the development and delivery of our Vulnerable Customer Strategy. You will be supported by the Head of Customer Experience and Vulnerable Customer and work in parallel with the Customer Experience Manager

This role will require you to be confident working with senior stakeholders and to present formally to the Senior Leadership Team, the Vulnerable Customer Committee and Exco as required.

You'll help us make health happen by:

Develop, own, and embed our UK Insurance (UKIs) Vulnerable Customer Policy.

Evidence UKIs adherence to all related Vulnerable Customer regulatory requirements

Lead a cross-functional forum of Vulnerable Customer Champions, driving visibility and adoption.

Review and drive improvements to training (Academy, eLearn, outsourcers, etc.) to improve adoption & adherence.

Analyse and improve all current data points evidencing adherence to vulnerable customer policy (QA, Voice Analytics)

Actively seek out new data points to give the strongest possible picture of vulnerable customer performance.

Identify and drive improvements to increase accurate recognition and recording of vulnerability.

Periodically review all current vulnerable customer services to ensure fit for purpose (e.g. braille / transcriptions)

Key Skills needed for this role:

An understanding of the rules, regulations and principles relating to vulnerable customer

A track record of leading successful improvements in customer experience demand

A track record of developing and deploying business change or the introduction of new products or services.

Proven ability to build effective working relationships across teams.

A passion for delivery of excellent service to internal and external customers

A strong team player with the ability to lead and influence teams, often without the structural authority.

Energy, passion, and resilience

A strong understanding of the relevant regulatory environment

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with option to buy or sell

Bupa medical insurance as a benefit in kind

An enhanced pension plan and life insurance

Onsite gyms or local discounts where no onsite gym available

Various other benefits and online discounts

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.

Please be aware that if you're successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place, Staines - Willow House

Cycle to work scheme, Employee mentoring programme, Private medical insurance, Financial planning services, Referral programme, Health & wellbeing programme, Private dental insurance, Free flu jabs, Canteen, Company pension, Additional leave, Paid volunteer time, Gym membership

Quick apply

Refine Your Search

customer service manager jobs in manchester, eng

Vulnerable Customer Manager

Customer Service Team Manager

Head of Corporate Operations

Senior Customer Service Manager

Customer Service Manager

People & Culture Manager

Head of Order to Delivery

Customer Experience Director

NIGHT DEPARTMENT MANAGER

Retail Store Manager

Customer Service Manager – Full time

Customer Service Manager

Senior Retail Display Installations Project Manager

Operations Manager

Aftersales Team Leader

Customer Service Team Leader

Senior Live Operations Manager

Senior Operations Manager -HV

Guest Service Manager

Director of Customer Experience

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