Head of operations Work, Jobs in Manchester, Eng (with Salaries)

Head of Operations
Ardent Support —Manchester
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
2d
Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Head of Operations
Last Mile Group —Warrington
- Hybrid work
- Management
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
10d
Head of Supply Chain and Logistics Operations
Haier Europe —Birchwood
- £80,000 a year
- Full-time
- Hybrid work
- Travel
- Training & development
- Employee assistance programme
- Employee discount
4d
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
10d
Head of Shift Operations - Fulfilment / 3PL
THG Ingenuity —Warrington
- Continuous improvement
Quick apply
Head of Streetworks - Operations
Network Plus —Manchester
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
10d
Head of Supply Chain
TVS Supply Chain Solutions —Chorley
- Analysis skills
- Continuous improvement
- Team management
Operations Manager - Manufacturing
Bespak —Holmes Chapel
- £75,000 a year
- Continuous improvement
- Manufacturing
Quick apply
Head of Administration
MAJ Law Ltd —Daresbury
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Human resources
Quick apply
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Mentoring
- Recruiting
- Business
Quick apply
Head of Compliance
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Travel
Quick apply
Head of HubSpot Delivery & Operations
Bespoke | Digital Agency —Chorley
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
- Work from home
Quick apply
21h
Head of Technology UKI
Bupa —Salford
- Full-time
- Computer Science
- Engineering
- Agile
- Employee discount
- Gym membership
Quick apply
Head of Demand Generation
Zellis —Manchester
- Business development
- AI
- Annual leave
AI Pioneer
PortSwigger —Knutsford
- £80,000 - £150,000 a year
- Full-time
- AI
Quick apply
Vulnerable Customer Manager
Bupa —Salford
- From £53,900 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
8d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Operations Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Management
- Leadership
- Communication skills
8d

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Head of Operations

Ardent Support
Manchester

Quick apply

Job details

Full-time
2 days ago

Qualifications

Practice management
Cost management
Fiscal management
Customer relationship building
Operations management
Senior management experience
Process improvement
Cost control
Client relationship development
Performance management
Financial analysis
Business development
Continuous improvement
Team management
Partnership building
B2B
Operational strategy development
Contracts
Ongoing financial performance monitoring
Budgeting
Nmap
Capacity planning
Business strategy and management experience
Leadership
Growth strategy
Operations leadership experience

Full job description

About Ardent Expert Chambers

Ardent Expert Chambers is a fast-growing medico-legal practice management business supporting more than 130 expert witnesses across the UK.

We provide the operational, administrative, financial, marketing and business development support that enables our members to build successful expert witness practices.

As we continue to grow, we are looking for an experienced Head of Operations to take ownership of day-to-day operational performance and help us build the management structure, commercial discipline and systems needed for the next stage of growth.

The Role

This is a senior leadership role reporting directly to the Founder.

It is for someone who wants to help build and scale a growing service business, not simply manage an existing operational team.

You will initially take responsibility for a 16-person PA team and Team Leader, with the Head of Marketing and Head of NMAP also reporting into you as the role and relationship develop.

Your first priority will be to understand the business, build strong working relationships with the Team Leader and wider management team, and take full ownership of day-to-day operational performance.

As trust and understanding of the business grow, so will your influence over commercial performance, organisational structure, contracts, systems and the wider direction of the business.

We are looking for someone who combines strong people leadership with genuine commercial thinking - someone comfortable considering revenue, margin, capacity and scalability as well as service delivery and team performance.

Key Responsibilities

Lead, support and develop the operational team and senior managers, creating clear accountability and stronger management capability.
Take ownership of operational performance, service delivery, capacity planning and scalability.
Use KPIs, dashboards and management information to identify performance gaps, operational risks and commercial opportunities.
Improve productivity and capacity through better processes, technology, automation and ways of working.
Drive initiatives to increase member productivity, instruction volumes and average invoice value.
Ensure new expert members are onboarded efficiently and supported to develop successful practices.
Use operational and financial insight to protect gross margin and ensure growth remains commercially sustainable.
Identify underdeveloped client and instructing-party relationships and opportunities to expand work across the wider member base.
Take increasing responsibility for key relationships and contracts with agencies, solicitors, suppliers and strategic partners.
Help shape the management structure, processes and systems required as Ardent continues to grow.
Challenge existing ways of working where appropriate, while protecting what already works well.

About You

We are looking for a commercially minded senior operations leader who has helped a growing service business scale, professionalise or materially improve performance.

You are likely to have operated across more than one part of a business, with responsibility extending beyond day-to-day service delivery into areas such as P&L, budgets, margin, capacity, productivity, systems, contracts, client relationships and organisational structure.

You will be an excellent people leader, with experience developing managers and Team Leaders rather than personally solving every problem yourself.

You should be comfortable using data and financial information to make decisions, identify opportunities and challenge assumptions.

We are particularly interested in people who can demonstrate that they have personally identified and delivered improvements to revenue, margin, cost, productivity or scalability.

This role is unlikely to suit someone whose experience has been limited primarily to running a single operational function, contact centre, clinical service or administrative team without broader commercial responsibility.

Relevant backgrounds may include professional services, legal services, insurance, financial services, recruitment, outsourcing, consultancy or other people-led B2B service businesses.

Sector experience is less important than evidence of broad operational and commercial ownership.

Why Ardent?

You will work directly with the Founder, with genuine autonomy and influence that grow as you prove yourself. This is an opportunity to take ownership of an operation that already works well and help build what it becomes next.

Ability to commute/relocate:

Manchester M8 4JY: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is the largest team or operational function you have been directly responsible for? Please briefly describe the size and management structure beneath you.
Briefly describe the commercial and financial responsibility you have held within an operational role, including responsibility for areas such as budgets, P&L, revenue, margin or cost control.
What are your salary expectations for your next role?

Experience:

Operations management: 3 years (required)

Work Location: In person

Quick apply

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