Helpdesk support Work, Jobs in Manchester, Eng (with Salaries)

Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
17h
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
7d
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
7d
Facilities Administrator
Manchester United —Manchester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
22h
Technical Support Team Member - AV/IT
Pixel Inspiration —Altrincham
- From £25,500 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Computer networking
- Work from home
Quick apply
1d
Customer Service Executive - Fixed Term 12 Month Contract
CHEP —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
14d
Business Systems Support
Fortus UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Business
- Annual leave
Quick apply
4d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
Campus Parking Supervisor
The University of Manchester —Manchester
- £25,804 - £27,319 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
1d
IT Technician
Stockport Academy —Stockport
- £24,978 - £33,882 a year
- Weekend availability
- Windows
- School
- Employee discount
11d
Universal Banker
HSBC Global Services Limited —Rochdale
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
12d
AMS Helpdesk Analyst
The Config Team —Manchester
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
1d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
22h
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Helpdesk Administrator - Employment Services
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
7d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Telecoms Engineer (Hosted VoIP & Networks)
Global Connect UC ltd —Widnes
- From £34,000 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
Quick apply
2d
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for helpdesk support in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near manchester, eng

Helpdesk Team Leader

Sodexo -
Salford

Quick apply

Job details

Full-time
Up to £34,000 a year
17 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Management
Business processes
Analysis skills
Leadership
Communication skills

Full job description

Job Introduction

Helpdesk Team Leader

Location: 310 Broadway, Salford, M50 2UE

Salary: Up to 34k depending on experience

Working hours: 40 hours per week

We are seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre. The successful candidate will ensure full compliance with policies and procedures, deliver contractual and quality KPIs, and provide effective leadership, coaching, and development to a team of administrators and schedulers.

Key Responsibilities:

Deputise for the Operations Manager when required.
Act as the first point of escalation for all helpdesk‑related queries.
Support operators and schedulers with workload management.
Monitor and manage workloads to ensure tasks are completed within required timescales.
Deliver and support regular training, coaching, and development activities.
Conduct monthly 1:1s and quarterly PDRs, documenting all actions and development needs.
Maintain accurate processes and identify opportunities for improvement.
Support the rollout of new procedures and operational changes.
Assist with recruitment within the Command Centre.
Build strong customer relationships and ensure high levels of satisfaction.
Promote a safe working environment and uphold Sodexo’s values, policies, and ethical standards.

Requirements:

Minimum 3 years’ experience in a Contact Centre or Service Centre environment.
Proven experience in team leadership and people management.
Ability to lead effectively in a fast‑paced, changing environment.
Strong customer focus and excellent communication skills.
Demonstrated ability to coach, develop, and motivate teams.
Advanced proficiency in Microsoft Excel and Word.
Strong analytical, organisational, and decision‑making skills.
High attention to detail and commitment to service excellence.
Ability to build strong relationships and influence stakeholders.
Experience improving business processes and working to safety standards.
Self‑motivated, professional, and results‑driven.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Quick apply

Refine Your Search

helpdesk support jobs in manchester, eng

Helpdesk Team Leader

1st Line Support Engineer

Onsite IT Support Engineer

Facilities Administrator

Technical Support Team Member - AV/IT

Customer Service Executive - Fixed Term 12 Month Contract

Helpdesk Team Leader

Business Systems Support

IT Support Analyst

Campus Parking Supervisor

IT Technician

Universal Banker

AMS Helpdesk Analyst

IT Technician

Technical Administrator

Helpdesk Administrator

Helpdesk Administrator - Employment Services

Service Delivery Manager

Telecoms Engineer (Hosted VoIP & Networks)

Customer Service Helpdesk Advisor (Reactive Planner)

I want to receive the latest job alerts for helpdesk support in manchester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected