Operations & risk manager Work, Jobs in Manchester, Eng (with Salaries)

Operations & Risk Manager
Debenhams Group —Manchester
- Full-time
- Presentation skills
- Continuous improvement
Quick apply
21h
Operations Manager
OCS Group —Manchester
- First Aid Certification
- Team management
- Communication skills
Quick apply
5d
Operations Manager
Amazon UK Services Ltd. —Manchester
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Procurement Manager - Services & Operations
Rolls-Royce SMR —Warrington
- £60,000 - £78,750 a year
- Full-time
- Organisational skills
4d
Client Operations Manager
SweetPeak Customer Solutions Ltd —Manchester
- £60,000 - £78,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
- Health & wellbeing programme
Quick apply
4d
IT Operations Manager
AMS GROUP —Manchester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
7d
Global Safety Manager
Alkegen —Macclesfield
- £135,000 - £165,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
National Transport Operations Manager
EMR UK —Warrington
- Continuous improvement
- Annual leave
Vendor Manager, Publishing Operations
Public Library of Science —Manchester
- £50,000 - £83,000 a year
- Remote
- Travel
- Annual leave
Client Operations Associate Partner (Account Manager)
Open Partners —Manchester
- Full-time
- Hybrid work
- Google Suite
- Quality control
- Mentoring
Quick apply
Senior Programme Manager – New Part Introduction
Rolls-Royce SMR —Manchester
- £75,400 - £93,200 a year
- Full-time
- Hybrid work
10d
Continuous Improvement Manager
Culina Group —Warrington
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
4d
Operations Manager
Auto Marine Cables Ltd —Manchester
- 8 hour shift
- Continuous improvement
- Team management
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
8d
National Transport Operations Manager
EMR Group —Warrington
- Full-time
- Continuous improvement
- Annual leave
Quick apply
Cloud Marketplace & Operations Manager
Softcat —Manchester
- Hybrid work
- Analysis skills
- Team management
- Organisational skills
- Flexible schedule
Operations Manager - United Kingdom
ABB Limited —Warrington
- English
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
CX Systems Operations Manager - Melio
Xero —Manchester
- Full-time
- Remote
- Analysis skills
- Business
- Time management
23h
Integrations Manager - Remote
MSK Clinics Group —Manchester
- Remote
- CRM software
- Data analysis skills
- Analysis skills
Quick apply
10d
Senior Live Operations Manager
Zippd —Manchester
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
20h

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operations & risk manager jobs near manchester, eng

Operations & Risk Manager

Debenhams Group -
Manchester

Quick apply

Job details

Full-time
21 hours ago

Benefits

Season ticket loan
Company pension
Canteen

Qualifications

Dashboard visualisation
Operations management
Stakeholder liaison
Internal department liaison
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Root cause analysis
Incident log maintenance

Full job description

THE ROLE

At Debenhams Group, we are on a journey of transformation, revitalising our brand, culture, and connection with colleagues and customers alike. In a fast-changing retail environment, effective and authentic communication is vital to building trust, aligning our teams, and amplifying the impact of our work across internal and external audiences.

We are looking to hire an experienced Operations & Risk Manager for our DebenhamsPay+ financial services.

This role will be based out of our central Manchester office.

WHAT YOU'LL BE DOING

Operational management & delivery

Manage the day-to-day operation of agreed processes, ensuring activity is delivered in line with Pay+ & Financial Services priorities, Group objectives and approved operating standards.
Coordinate operational activity across internal teams and Customer Service functions to support effective customer servicing, complaints handling, collections activity and incident response.
Support the Head of Credit Risk & Operations in translating process ownership requirements into clear routines, controls, service expectations and action plans for day-to-day delivery.

Governance, risk & regulatory support

Manage the operational risk process on a day-to-day basis, including maintenance of relevant operational-based system risk register entries, control actions, issue logs and risk appetite monitoring.
Ensure incidents, control issues and emerging risks are identified, assessed, escalated and resolved promptly, with good customer outcomes prioritised throughout.
Maintain effective governance evidence, reporting packs and action tracking to support process owner oversight, regulatory expectations, audit activity and senior management decision-making.
Support the ongoing embedding of operational resilience, business continuity and issue resolution arrangements, ensuring plans, dependencies, lessons learned and remediation activity remain current.
Prepare clear recommendations and escalation updates where risks move outside tolerance, incidents require senior attention or process decisions are needed.

Incident management & issue resolution

Act as the day-to-day coordinator for operational incidents, ensuring appropriate triage, customer impact assessment, ownership of actions, escalation and timely closure.
Lead post-incident reviews and root-cause analysis, translating lessons learned into practical improvements to controls, processes, MI and colleague guidance.
Maintain incident logs, action trackers and evidence to support governance, auditability and consistent reporting to the Head of Credit Risk & Operations.

Performance & continuous improvement

Monitor operational KPIs, SLAs, risk indicators and cost efficiency measures, identifying exceptions and coordinating practical actions to improve performance and control effectiveness.
Produce and maintain operational, risk and incident dashboards that provide accurate insight, highlight trends, support escalation and enable informed decision-making.
Identify opportunities to simplify processes, strengthen controls, reduce repeat issues and improve the experience for customers and colleagues.

People & Partner Management

Provide reliable day-to-day oversight, ensuring data, reporting and process evidence are accurate, timely and fit for governance purposes.
Support and coach operational colleagues involved in the processes, helping to set clear expectations, routines, KPIs and accountability for delivery.
Manage day-to-day engagement with third-party service providers and outsourcing partners, ensuring performance, issues and risks are monitored in line with agreed governance frameworks.
Build strong, collaborative relationships across Product, Technology, Risk, Compliance and Customer teams to support joined-up delivery and timely resolution of cross-functional issues.

WHAT WE LOOK FOR

Previous experience working within a FCA regulated environment, ideally within the consumer credit sector
Solid understanding of collections & arrears management
Firm understanding of risk management processes from identification to control design & implementation
Experience of leading a small team
An analytical mindset and competence in using Excel
Experience of presenting to senior leaders

WORKING WITH US

At Debenhams Group we thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers—people who bring fresh thinking, relentless energy, and the drive to make an impact.

WHY JOIN US

Our mission is to create a workplace where everyone is respected, individual differences are valued, and people can be themselves at work — without exception.

2025 was a year of significant change for the Group. 2026 is about bold moves, real results and unstoppable momentum. If that excites you, you belong at Debenhams Group.

Our benefits include (subject to level and eligibility):

Highly competitive bonus scheme, company pension, share schemes, private medical cover and life assurance
Access to an on-site gym and free weekly Pilates, yoga and fitness classes
Discount across all brands
Comprehensive wellbeing package
Dog-friendly offices (in selected locations)
Ongoing learning and development with strong internal progression
On-site canteen serving breakfast, lunch, snacks and hot drinks
Free season ticket loan

#LI-DH1 #Debenhamsgroup

Quick apply

Refine Your Search

operations & risk manager jobs in manchester, eng

Operations & Risk Manager

Operations Manager

Operations Manager

Procurement Manager - Services & Operations

Client Operations Manager

IT Operations Manager

Global Safety Manager

National Transport Operations Manager

Vendor Manager, Publishing Operations

Client Operations Associate Partner (Account Manager)

Senior Programme Manager – New Part Introduction

Continuous Improvement Manager

Operations Manager

National Transport Operations Manager

Cloud Marketplace & Operations Manager

Operations Manager - United Kingdom

CX Systems Operations Manager - Melio

Integrations Manager - Remote

Senior Live Operations Manager

Contracts Manager - United Utilities Better Rivers (AMP8)

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