Resident services manager Work, Jobs in Manchester, Eng (with Salaries)

Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
6d
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Operations Manager - Supported Living
Rigby Recruitment —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Travel
- Organisational skills
Quick apply
9d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
Service Manager - Adult Services and Wellbeing
Calderdale Council —Halifax
- £66,407 - £70,154 a year
- Full-time
Community Manager
Urbanbubble —Manchester
- Up to £44,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
1d
Estates Manager
Serencroft —Manchester
- £60,000 a year
- Full-time
- Maintenance
- Travel
- IT
Quick apply
6d
Referral and Information Advisor
Trafford Council —Trafford
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
12d
Building Services Manager
Urbanbubble —Rochdale
- £36,000 - £44,000 a year
- Full-time
- Management
- IT
- Communication skills
- Annual leave
- Sick pay
Quick apply
14d
General Manager
Urbanbubble —Manchester
- £53,000 - £60,000 a year
- Full-time
- Hospitality
- Driving
- Leadership
- Annual leave
- Sick pay
Quick apply
8d
Families First Programme Manager
Oldham Council —Oldham
- £60,000 - £63,305 a year
- Analysis skills
- Annual leave
- Employee discount
1d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Pride in Place - Programme Manager - Fixed Term until 31/03/29
Warrington Borough Council —Warrington
- £49,282 - £52,413 a year
- Full-time
- English
- Communication skills
Foyer Manager
MSV Housing Group —Blackburn
- £48,405 - £50,687 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Sick pay
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Deputy Manager - Residential Mental Health
Droylsden —Manchester
- Up to £37,000 a year
- Full-time
- Rehabilitation centre
- Organisational skills
- Leadership
- Annual leave
- Referral programme
Quick apply
Front of House Manager
Tanglewood Care Services —Trafford
- £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
6d
SEND Tribunal and Relationships Manager
Cheshire East Council —Macclesfield
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Care plans
- Communication skills
- Annual leave
- Flexitime
7d
Service Manager
Ark Housing Trust —Buxton
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
8d
Procurement Officer
Trafford Council —Trafford
- £28,598 - £39,862 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Work from home

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Resident Services Manager

Colby River
Manchester

Quick apply

Job details

Full-time
£36,000 - £37,000 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Hospitality
Management
Customer service
Complaint handling
Microsoft Office
Team management
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are seeking a Resident Services Manager to lead the Leasing and Resident Services teams on site, while supporting the General Manager in the overall operational performance of the asset.

This is a pivotal role responsible for setting the standard for leasing delivery and customer experience across the development. You will drive occupancy, resident satisfaction, and team performance, ensuring a seamless resident journey from initial enquiry through to move-out. The role requires a strong balance of leadership, commercial awareness, and customer focus within a fast-paced Build-to-Rent environment.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
40 hours per week, working 5 days out of 7 on a rota basis between 8:00am and 8:00pm.

Key Responsibilities

Leadership & Operational Support

Support the General Manager in the day-to-day running of the site
Act as a key escalation point for operational and resident-related matters
Coordinate effectively with central support teams to ensure alignment and efficiency
Step into senior responsibilities in the absence of the General Manager

Customer Service & Resident Engagement

Deliver and embed a first-class customer service culture across the team
Support the planning and delivery of resident engagement strategy, including events and community initiatives that enhance the resident experience.
Create a strong sense of community through communication and resident interaction
Proactively gather and act on resident feedback to drive continuous improvement
Manage resident communications, queries, and complaints professionally and effectively
Promote positive resident reviews and reputation across relevant platforms

Leasing Performance & Resident Lifecycle

Oversee leasing processes from enquiry through to move-in and move-out, ensuring full compliance
Work with the Regional Leasing Manager to drive occupancy, retention, and leasing strategy
Ensure apartments and communal areas are presented to the highest standard
Monitor local market trends and competitor activity to support performance
Oversee renewals, negotiations, and resident retention initiatives
Ensure all legal and company requirements (including KYC and Right to Rent) are met
Manage deposit returns and ensure compliance with relevant regulations
Ensure applicants receive an outstanding experience throughout the leasing journey.

Team Leadership & Development

Lead, mentor, and develop the Leasing and Resident Services teams
Set clear KPIs and performance expectations, conducting regular reviews
Support recruitment, onboarding, and ongoing training of team members
Drive engagement, motivation, and a high-performance culture
Manage rotas and ensure adequate team coverage at all times
Ensure compliance with HR processes including Right to Work checks for new employees.

Compliance & Administration

Ensure all leasing and operational procedures are followed accurately and consistently
Maintain strong knowledge of relevant legislation and industry best practice
Ensure accurate use of CRM systems and operational platforms
Support audits and ensure all documentation is compliant and up to date

Commercial & Asset Performance

Support the delivery of occupancy and revenue targets
Maintain awareness of site budgets and support cost control
Assist with procurement processes, ensuring adherence to company procedures
Contribute to initiatives that enhance asset performance and resident experience

About You

We are looking for an experienced and driven professional with a strong background in residential lettings, Build-to-Rent, or hospitality. You will be a confident leader with the ability to motivate and develop teams while maintaining a sharp focus on customer experience and commercial performance.

You will bring a proactive, solutions-focused approach, with excellent organisational and communication skills. Comfortable working in a fast-paced environment, you will be able to manage competing priorities, resolve challenges effectively, and continuously look for ways to improve service delivery and operational efficiency.

You will be passionate about creating outstanding resident experiences while driving team performance and contributing to the overall success of the asset.

Desirable

ARLA or IRPM qualification (or willingness to work towards)
Strong understanding of leasing strategy and market dynamics
Experience managing budgets and supporting asset performance
Knowledge of resident engagement strategies and community building initiatives
Experience working within a multi-site or large-scale residential environment

Essential

Proven management experience within residential property, Build-to-Rent, PRS, PBSA, or hospitality
Experience in lettings or a similar environment
Strong leadership and team management experience
Excellent customer service, negotiation, and complaint handling skills
Working knowledge of deposit protection regulations and lettings compliance
Strong organisational skills with the ability to manage multiple priorities
Proficient in Microsoft Office and CRM/property management systems

What We Offer

Competitive salary and annual discretionary bonus
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

resident services manager jobs in manchester, eng

Resident Services Manager

Senior Resident Services Associate

Operations Manager - Supported Living

Resident Liaison Officer

Service Manager - Adult Services and Wellbeing

Community Manager

Estates Manager

Referral and Information Advisor

Building Services Manager

General Manager

Families First Programme Manager

Customer Experience Team Manager

Pride in Place - Programme Manager - Fixed Term until 31/03/29

Foyer Manager

Homelessness Prevention Officer

Deputy Manager - Residential Mental Health

Front of House Manager

SEND Tribunal and Relationships Manager

Service Manager

Procurement Officer

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