Reservations manager Work, Jobs in Manchester, Gtm (with Salaries)

GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
10d
Events Coordinator
Rapport —Manchester
- £32,000 a year
- Full-time
- Time management
- Health & wellbeing programme
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Manchester
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Annual leave
- Work from home
Quick apply
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
GiGi Manchester - Reservations Manager
GiGi Manchester - Reservations Manager —Manchester
- Up to £13.50 an hour
- Part-time
- Restaurant
- Communication skills
Quick apply
7d
Central Reservations & Events Agent
Mollies —Manchester
- £28,000 a year
- Weekend availability
- Bar
- Hotel
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Office Manager - FTC 12 Months
Grace Media —Manchester
- £32,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Human resources
- Work from home
Quick apply
1d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Brand & Growth Manager (Marketing & Content)
Portfolio MCR —Manchester
- £40,000 a year
- Full-time
- Hospitality
- Bar
- Social media management
- Employee discount
Quick apply
Premium Hospitality Manager
Legends Global (Europe) —Manchester
- Weekend availability
- Bar
- Organisational skills
- Leadership
Business Development Manager
HAPPY ADVENTURES TOURISM UK LTD —Manchester
- £43,000 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Sick pay
Quick apply
Account Manager
Property Perspective —Altrincham
- £26,000 - £40,000 a year
- Monday to Friday
- Organisational skills
- In-person
- Communication skills
Quick apply
9d
Floating Sales Executive
Eric Wright Group Limited —Manchester
- Part-time
- CRM software
- Customer service
- Travel
- Annual leave
- Employee assistance programme
Quick apply
7d
Hospitality Management Trainee
Bloom Manchester —Manchester
- From £28,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Receptionist
Dalata —Manchester
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
Night Receptionist
Dalata —Manchester
- Part-time
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
14d
Overnight Night Manager
The Last Drop Village —Bolton
- From £14.90 an hour
- Full-time
- Hotel
- Team management
- Food service experience
- Free parking
- Employee discount
Quick apply
Reservations Supervisor
AccorHotel —Knutsford
- Weekend availability
- Hotel
- Communication skills
- Resort
Quick apply
2d
Reception Manager (30 hours)
Sexy Fish Manchester —Manchester
- Full-time
- Bar
- Management
- Front desk
- Language training provided
- Employee assistance programme
Quick apply
1d
Night Receptionist
Holiday Inn Manchester Airport —Manchester
- £13.48 an hour
- Full-time
- Bar
- Casual dining restaurant
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply

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GROUP RESERVATIONS MANAGER

RAMONA & The Firehouse -
Manchester

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
10 days ago

Qualifications

Outbound sales
Guest relations
Client engagement
Mentoring junior staff
Complaint handling
Business development
Relationship management
Professional development mentoring
Training & development
Networking
Team motivation leadership
Business lead generation

Full job description

GROUP RESERVATIONS MANAGER

Location: Manchester

Reporting to: Head of Commercial Sales & Events

THE ROLE

We’re looking for a passionate, commercially driven Group Reservations Manager to join our team and play a key role in driving reservations, sales and revenue across our venues.

This is a people-focused and commercially minded role where relationships are everything. You’ll be one of the first faces of the business for many of our guests and clients, owning their journey from the initial enquiry through to their experience in venue.

You’ll need to be confident, professional and naturally great at building relationships, with a genuine passion for hospitality and a strong understanding of what makes our venues and products stand out.

Working across DieCast, Firehouse & Ramona you’ll be responsible for maximising bookings, converting enquiries, developing new business opportunities and ensuring we consistently deliver an exceptional guest experience.

WHAT YOU’LL BE DOING

Sales & Reservations

Own the group reservations journey from initial enquiry through to booking and guest experience.

Respond to all enquiries promptly and professionally, with a strong focus on conversion.

Drive group bookings and revenue across DieCast and Swan Street Firehouse.

Proactively reach out to new contacts and develop a strong client database.

Build long-term relationships with corporate clients, local businesses and key contacts.

Conduct venue site visits and confidently sell our spaces, products and experiences.

Work closely with the wider Sales & Events team to identify and convert new opportunities.

Attend networking events and actively represent the business within the Manchester market.

Develop and implement a group reservations strategy for the wider business.

Commercial Performance

Take ownership of pre-booked revenue and cover targets.

Identify opportunities to maximise venue profitability.

Maintain a proactive approach to achieving and exceeding sales targets.

Ensure booking policies, pricing, minimum spends, menus and opening hours are kept up to date.

Raise contracts and invoices for corporate bookings and ensure payments are received and recorded correctly.

Monitor booking and financial information to ensure accuracy.

Guest Experience

Be the face of the business and deliver a warm, professional and knowledgeable first impression.

Ensure the guest journey is seamless from enquiry through to their visit.

Handle guest complaints professionally and ensure they are resolved within 24 hours.

Maintain a strong understanding of our venues, menus, products, offers and upcoming events.

Consistently look for ways to exceed guest expectations.

Leadership & Team Development

Lead by example and create a positive, motivated and high-performing reservations team.

Provide regular feedback, coaching and support to improve team performance.

Ensure the team is fully briefed on upcoming events, promotions and product changes.

Support the development and progression of team members through regular 1-2-1s and training.

Create a culture of accountability, honesty, feedback and continuous improvement.

Delegate effectively and give team members opportunities to grow.

Work closely with management and the wider events team to continuously improve the commercial performance of the business.

WHAT WE’RE LOOKING FOR

We’re looking for someone who is:

Commercially driven with a natural passion for sales and achieving targets.

A confident and natural relationship builder.

Passionate about hospitality and creating exceptional guest experiences.

Highly organised with excellent attention to detail.

Confident communicating with both guests and corporate clients.

Comfortable working towards ambitious KPIs and revenue targets.

Proactive in generating new business rather than simply waiting for enquiries.

A strong team player who can work collaboratively across Sales, Events and Operations.

A confident leader who can motivate, coach and develop others.

Knowledgeable about the Manchester hospitality and events market, or keen to build that knowledge.

Professional, energetic and passionate about representing the brand.

Most importantly, you’ll take ownership. We want someone who treats the business as their own, spots opportunities, challenges the status quo and is hungry to grow both themselves and the business.

YOUR KPIs

Success in the role will be measured against clear commercial and guest experience targets, including:

95%+ inbound call completion

70%+ enquiry-to-booking conversion

All enquiries responded to within 24 hours

Pre-booked revenue targets achieved

Daily cover targets achieved across venues

90%+ average NPS

Development of a core client database of 100+ contacts

Creation and delivery of a wider group reservations strategy

WHY JOIN US?

This is a fantastic opportunity to join a fast-paced, ambitious hospitality and events business where you’ll have a genuine opportunity to make an impact.

You’ll play a key role in growing our reservations and commercial strategy across three of Manchester’s most exciting venues, working alongside Sales, Events, Marketing and Operations to deliver exceptional experiences and drive meaningful revenue growth.

If you’re commercially hungry, passionate about hospitality and brilliant with people, we’d love to hear from you.

Quick apply

Refine Your Search

reservations manager jobs in manchester, gtm

GROUP RESERVATIONS MANAGER

Events Coordinator

Travel Lifestyle Manager - Arabic Speaking | Overnight

Head Reception Manager

GiGi Manchester - Reservations Manager

Central Reservations & Events Agent

Office Manager - FTC 12 Months

Guest Service Manager

Brand & Growth Manager (Marketing & Content)

Premium Hospitality Manager

Business Development Manager

Account Manager

Floating Sales Executive

Hospitality Management Trainee

Receptionist

Night Receptionist

Overnight Night Manager

Reservations Supervisor

Reception Manager (30 hours)

Night Receptionist

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