Head of customer service Work, Jobs in Margate (with Salaries)

Regional Head of Supported Living Operations
Sanctuary Group —Whitstable
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
6d
Destination Services Lead
Saga —Folkestone
- £35,000 - £40,000 a year
- Management
- IT
- Leadership
- Employee discount
Quick apply
13d
Learning & Development Manager
Psicon —Canterbury
- £40,000 - £50,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Head of Financial Planning & Analysis
Saga —Folkestone
- £90,000 - £110,000 a year
- Microsoft Excel
- Leadership
- Employee discount
Quick apply
3d
Sales Manager
Bannatyne —Folkestone
- £13.50 an hour
- Weekend availability
- CRM software
- Sales
- Social media management
- Annual leave
- Employee assistance programme
Billing Operations Coordinator
wavenet —Canterbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Service Colleague (Express)
ASDA —Ramsgate
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
Head Chef
The Kings Arms —Sandwich
- Full-time
- Serving
- Culinary experience
- Cooking
Quick apply
Chef
Absolute Taste —Canterbury
- Cooking
- Organisational skills
- Restaurant
Quick apply
7d
Production Chef
Macknade —Faversham
- £13.60 an hour
- Weekend availability
- Cooking
- In-person
- Store discount
- Annual leave
Quick apply
14d
Part Time Accounts Assistant
Top Villas —Canterbury
- £12.71 an hour
- Part-time
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
Product Manager
River Island —Thanet
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
- Employee discount
Quick apply
Visual Merchandising Volunteer (Homestore)
British Heart Foundation —Margate
- Employee discount
BMS Project Sales Manager - Southeast & Kent Areas
Learnd —Canterbury
- Full-time
- Sick pay
Service Colleague (Food Services)
ASDA —Sandwich
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
4d
Sous Chef - Canterbury
Chartwells —Canterbury
- £32,000 a year
- Culinary experience
- Computer literacy
- Cooking
- Employee discount
8d
Bar staff / 291 - The Thomas Ingoldsby, Canterbury
J D Wetherspoon plc —Canterbury
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
Head Chef/Kitchen Manager
The stag —Ashford
- £27,508.61 - £38,000.00 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Free parking
Quick apply
9d
Senior Chef
2Carrots Ltd t/a Ye Olde Yew Tree —Canterbury
- £12.71 - £15.00 an hour
- Part-time
- Cooking
- Organisational skills
- In-person
- Free parking
Quick apply
14d
Bar staff / 673 - The West Gate Inn, Canterbury
J D Wetherspoon plc —Canterbury
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d

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Regional Head of Supported Living Operations

Sanctuary Group -
Whitstable

Quick apply

Job details

Full-time
£71,155.30 a year
6 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance
Sick pay

Qualifications

Driving Licence
Project management
Continuous improvement
Driving
Relationship management
Financial management
Leadership

Full job description

Regional Head of Operations

East Region (covering Cambridgeshire, Norfolk, Suffolk, Essex, Kent, and North & East London, with regular travel to our Worcester Head Office)

£71,155.30 per annum plus Car Allowance of £9,800.73 per annum

37.5 hours per week

Make a difference where it matters most

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Regional Head of Operations to our East region. This is a fantastic opportunity for an experienced leader with significant experience within supported living services, including the delivery of housing-related support, homelessness services, tenancy management and tenancy sustainment.

You’ll be part of a compassionate, community-focused team that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive and feel valued. We’ll support you with the tools, training and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, helping colleagues thrive both personally and professionally while delivering outstanding outcomes for our customers and communities.

Your role

Support the strategic development and implementation of high-quality supported living services, ensuring services meet customer, organisational, and financial needs while maintaining long-term sustainability.
Provide effective leadership across supported living services within the region, promoting a positive organisational culture, safe working practices, and a high-performance environment.
Coach, guide, and support Area Service Managers to deliver service improvements, successful transformations, new service implementations, and organic business growth.
Ensure compliance with all legislative, regulatory, and governance requirements, minimising risk and maintaining safe, secure, and high-quality services.
Monitor and audit service performance against contractual obligations and key performance indicators (KPIs), identifying areas for improvement and driving corrective actions.
Oversee the financial performance of regional services, including budget setting, monitoring, and cost management to ensure sustainable operations.
Analyse and communicate emerging trends, customer needs, behaviours, and market insights to support strategic planning and future service development.
Build and maintain effective relationships with senior internal and external stakeholders, providing reports and presentations to inform decision-making and regulatory compliance.
Lead recruitment, performance management, and staff development activities to ensure a skilled, engaged, and high-performing workforce.
Lead and contribute to strategic programmes, projects, and initiatives that support organisational objectives, values, and continuous improvement.

Your skills

Relevant degree, management qualification, or equivalent experience
CIH Level 5 qualification (or willingness to attain)
Full UK driving licence
Extensive knowledge of supported living services, legislation, and regulatory requirements including CQC and Ofsted
Proven experience delivering service improvements, business growth, and cost-effective operations
Strong commercial, tendering, budgeting, and financial management skills
Experience working successfully within a regulated environment
Excellent stakeholder engagement and relationship management skills
Strong project management and people leadership experience
Ability to drive performance, change, and continuous improvement within services

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling

Company-paid life insurance

Parental leave arrangements and annual leave purchase scheme

Company-funded training and ongoing career development opportunities

Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks

Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangement

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

We can only accept applications from individuals with the right to work in the UK.

All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

Internal candidates should apply via their internal careers account.

We may close this advert early, so please apply as soon as possible

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Quick apply

Refine Your Search

head of customer service jobs in margate

Regional Head of Supported Living Operations

Destination Services Lead

Learning & Development Manager

Head of Financial Planning & Analysis

Sales Manager

Billing Operations Coordinator

Service Colleague (Express)

Head Chef

Chef

Production Chef

Part Time Accounts Assistant

Product Manager

Visual Merchandising Volunteer (Homestore)

BMS Project Sales Manager - Southeast & Kent Areas

Service Colleague (Food Services)

Sous Chef - Canterbury

Bar staff / 291 - The Thomas Ingoldsby, Canterbury

Head Chef/Kitchen Manager

Senior Chef

Bar staff / 673 - The West Gate Inn, Canterbury

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