Customer support & client services Work, Jobs in Marks Tey, Ess (with Salaries)

Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
13d
Call Centre Agent/Personal Move Assistant
Spicerhaart —Colchester
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- Typing
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
8d
Project Support Co-ordinator
Softvize LTD —Colchester
- £26,000 a year
- Full-time
- Project management
- Front desk
- In-person
Quick apply
11d
Stocktaker - Colchester
nGeneration —Colchester
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Claims Handler
Howden Group Holdings —Colchester
- Full-time
- Hybrid work
- Writing skills
- Travel
- Communication skills
Office administrator and telesales
G & G Gallo Enterprises Ltd —Braintree
- £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
2d
Scheduling Coordinator
DD Products & Services —Witham
- £26,956.80 a year
- Full-time
- CRM software
- Communication skills
- Free parking
- Sick pay
Quick apply
6d
Clinical Team Administrator
NHS Professionals —Bury St. Edmunds
- £14.05 an hour
- Temporary
- Management
- Customer service
- Word processing
Quick apply
7d
Sales Excecutive
HUBB Group Maintenance Ltd —Braintree
- £20,000 - £80,000 a year
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
7d
Media Sales Executive
Ellis Media and Events Ltd —Witham
- £24,000 - £27,000 a year
- Full-time
- Sales
- Computer literacy
- Salesforce
- Annual leave
Quick apply
Client Servicing Administrator
Douglas Steers & Company —Colchester
- From £28,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
Sales Negotiator/Valuer
Property Solutions Group —Colchester
- £25,000 - £28,600 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
Quick apply
8d
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
13d
Senior Associate - Customer Services (Voice)
SS&C Technologies —Chelmsford
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
12d
Project & Administrative Support Coordinator
Provide CIC —Colchester
- £25,660.38 a year
- Part-time
- Nursing home
11d
Conveyancing Assistant
D&S Legal Ltd —Maldon
- £25,500 - £30,000 a year
- Full-time
- Microsoft Word
- English
- Administrative experience
- Free parking
- Gym membership
Quick apply
4d
Customer Liaison Lead
Costain —Colchester
- Full-time
- Conflict management
- Training & development
14d
Assistant / Trainee Underfloor Heating Installer
UFH EXPERTS LTD —Maldon
- £26,000 - £28,000 a year
- Full-time
- Travel
- Cleaning
- Construction experience
Quick apply
4d

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customer support & client services jobs near marks tey, ess

Investigator

Call Assist -
Colchester

Quick apply

Job details

Permanent | Full-time
£10.85 - £12.71 an hour
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
GCSE
Complaint handling
Customer interaction

Full job description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award-winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to provide the very best service, we are looking for two Investigators to join our Customer Service department in our Colchester office.

Job purpose & Training:

To deal with the following Customer Service activities in accordance with Company procedure and provide a high standard of service when handling any potential, new or ongoing complaints:

Investigation and resolution of complaints to a high standard in accordance with our procedures and principles.
Maintaining accurate records of complaints and resolutions in line with reporting requirements.
Maintaining effective relationships with our external clients.
Ensuring all your work is conducted to a high standard and is properly recorded within the complaints handling database.
Ensuring the Customer Service phone line is answered in a timely manner.

The ideal candidate will have the following:

Ability to work under pressure using your own initiative.
Ability to discuss customer’s complaint with them via the phone, email and letter.
Ability to write a formal letter or email to a customer. It is vital that you can provide examples of where you have been required to provide official written emails or letters to customers in the past.
Ability to work individually and as part of a team to ensure the team is achieving their KPIs.

Hours & training:

Full training will be provided

The working hours for this position are Monday to Friday 9 a.m. to 5:30 p.m.

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
Opportunities for progression within the Company
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

Salary:

The salary is dependent on age:

16-20 - £10.85
21+ - £12.71

This position is not commission based

Applications:

We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester answer each year. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.

If you require further information regarding the position, please call Meghean on 01206 785 850.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types: Full-time, Permanent

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in marks tey, ess

Investigator

Call Centre Agent/Personal Move Assistant

Business to Business Customer Service / Success Executive

Project Support Co-ordinator

Stocktaker - Colchester

Claims Handler

Office administrator and telesales

Scheduling Coordinator

Clinical Team Administrator

Sales Excecutive

Customer Service Advisor

Media Sales Executive

Client Servicing Administrator

Sales Negotiator/Valuer

Customer Service & Acquisitions Lead

Senior Associate - Customer Services (Voice)

Project & Administrative Support Coordinator

Conveyancing Assistant

Customer Liaison Lead

Assistant / Trainee Underfloor Heating Installer

I want to receive the latest job alerts for customer support & client services in marks tey, ess

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