Customer service manager Work, Jobs in Marshfield, Nwp (with Salaries)

Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Business Manager
Fitness Factory Ltd —Newport
- £600 a week
- Full-time
- Hospitality
- Sales
- Business development
- Free parking
- Gym membership
Quick apply
5d
Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
2d
Operations Manager
Casa Bianca —Abergavenny
- £40,000 - £60,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Employee discount
- Gym membership
Quick apply
2d
Assistant Conference and Events Manager
The Celtic Collection —Newport
- £35,963 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee discount
General Manager
FlipOut Cwmbran —Cwmbran
- £36,000 - £38,000 a year
- Weekend availability
- First Aid Certification
- Budgeting
- In-person
- Free parking
- Store discount
Quick apply
6d
Comics & Gaming Store Manager
Sin City Comics & Gaming —Newport
- £27,000 a year
- Full-time
- Social media management
- Merchandising
- Organisational skills
- Employee discount
Quick apply
9d
Assistant Store Manager
Mountain Warehouse —Cardiff
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Customer service
- Retail management
- Cash handling
Quick apply
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Newport
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Interim General Manager
Innoflate —Newport
- £32,000 - £36,000 a year
- Weekend availability
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
Customer Experience Manager
ArribaCom Communications Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Data analysis skills
- English
- Health & wellbeing programme
- Flexitime
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Jalla Transport & Mobility Services Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Flexitime
Quick apply
14d
Sales and Retail Manager
Family Vision —Tredegar
- £32,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Bereavement leave
Quick apply
12d
Regional Facilities Manager
Urbanbubble —Cardiff
- £55,000 - £65,000 a year
- Full-time
- Microsoft Word
- Recruiting
- Annual leave
- Sick pay
Quick apply
18h
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
6d

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customer service manager jobs near marshfield, nwp

Customer Experience Team Leader (FTC)

Sopra Steria -
Newport

Apply Now

Job details

Fixed term contract
£26,972 - £29,000 a year

Benefits

Annual leave
Company pension

Qualifications

Performance management
Organisational skills
Team motivation leadership

Full job description

Are you someone who enjoys leading people, making confident decisions and keeping services running smoothly – even when things get busy or outside standard hours?

Join our CXM Hub as a Team Leader and play a key role in the day‑to‑day running of a busy contact centre supporting the Prisons Enquiry Centre. You’ll work alongside a supportive group of Team Leaders and colleagues, where collaboration, accountability and a strong team culture are at the heart of what we do. This is a hands‑on leadership role where you’ll lead a team of around 10 – 14 colleagues, helping them deliver a consistently high standard of customer service in a fast‑paced, 365‑day operation.

Join us on a 6-month Fixed Term Contract and gain valuable experience, build your network and open the door to future opportunities across the wider Group.

You’ll balance people leadership with operational decision‑making and be trusted to work independently when needed, including outside standard hours. If you enjoy motivating others, taking ownership and staying calm under pressure, this could be the role for you. This role is based in Newport with a fixed hybrid working arrangement, offering a balance between office collaboration and home working. Shifts are scheduled between 7am and 8pm on weekdays, and 7am to 5pm on weekends and public holidays, with a fair rota of approximately one in three weekends.

What you’ll be doing:

Leading the day‑to‑day operation of the Prisons Enquiry Centre, ensuring service levels and customer experience are consistently met.
Managing, coaching and supporting your team to perform at their best, including quality monitoring and performance conversations.
Making operational decisions and taking accountability for outcomes, including during out‑of‑hours periods.
Managing business continuity and supporting incident escalation when required.
Resolving issues independently to maintain service continuity and minimise disruption.
Creating a positive and inclusive team environment that supports development and engagement.

What you’ll bring:

Experience leading and developing people in a fast‑paced contact centre environment.
Confidence managing your own and team performance against KPIs and delivering consistent results.
Strong judgement and decision‑making skills, with the ability to remain calm under pressure.
Experience of business continuity planning and incident management.
Strong organisational skills with attention to detail and a problem‑solving mindset.
Flexibility to work within a 365‑day operational schedule including bank and public holidays.

It would be great if you had:

Experience working in an out‑of‑hours or rotating shift environment.
A resilient approach and confidence working independently when needed.
An understanding of the public sector, particularly the Prison Service.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Fixed Term Contract (6 months)

Location: Newport

Security Clearance Level: SC

Internal Recruiter: Kayleigh

Salary: £26,972 – £29,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about the sector?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £950 million of savings – providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and recognises

SSCL as one of Great Place To Work® UK’s best workplaces. We deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Come join us!!

Apply Now

Refine Your Search

customer service manager jobs in marshfield, nwp

Customer Experience Team Leader (FTC)

Business Manager

Site Lead

Customer Service and Office Manager

Operations Manager

Assistant Conference and Events Manager

General Manager

Comics & Gaming Store Manager

Assistant Store Manager

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Healthy Homes Team Leader

Business Development Manager (BDM) - Newport- Circa 41k Package- 53k OTE Uncapped

Interim General Manager

Customer Experience Manager

Manager of Dedicated Implementations - EMEA

Customer Experience Manager

Sales and Retail Manager

Regional Facilities Manager

Customer Experience Manager

Customer Resolutions Manager

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