Experience manager Work, Jobs in Meriden, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
8d
Community Manager - Coventry Rugby Community Foundation
Coventry Rugby —Coventry
- £25,000 - £35,000 a year
- Weekend availability
- Supervising experience
- Project management
- In-person
- Free parking
- Employee discount
Quick apply
QSHE Assistant
A & A Recycling Services Limited —Meriden
- £24,420.00 - £47,357.14 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
14d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Experienced HMO Manager Required – Previous HMO Management Experience Essential
Five housing —Erdington
- £30,000 - £32,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Refugee and Migrant Adviser
Entraide (Mutual Aid) —Solihull
- £26,780 a year
- Full-time
- English
- Supervising experience
- Presentation skills
- Work from home
Quick apply
22h
OPERATIONS MANAGER , COUNDON COURT SCHOOL
The Futures Trust —Coventry
- £39,568 - £46,643 a year
- Full-time
- Bachelor's degree
- In-person
- School
- Employee assistance programme
Quick apply
6d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Event General Manager - Arena
Invictus Games Birmingham 2027 —Birmingham
- From £60,000 a year
- Full-time
- Hybrid work
- Rehabilitation centre
- Organisational skills
- Communication skills
- Annual leave
Quick apply
8d
Head of Risk & Compliance
Fair For You Enterprise CIC —Coventry
- £50,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Free parking
- Life insurance
Quick apply
1d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
1d
Sales & Reservations Assistant
Johnsons Coaches —Henley in Arden
- £13.39 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
1d
Deputy General Manager
TRG Concessions - Giraffe Birmingham Airport —Birmingham
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Deputy General Manager
TRG Concessions - Wagamama Birmingham Airport —Birmingham
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
6d
Leadership & Culture Development Manager
Helping Hands —Alcester
- £45,000 - £55,000 a year
- Hybrid work
- Management
- Leadership
- Communication skills
Quick apply
14d
Engagement and Project Officer Temporary
Age UK Wolverhampton —Wolverhampton
- £19,739 a year
- Part-time
- Hybrid work
- Social media management
- Salesforce
- Public speaking
- Free parking
Quick apply
1d
People Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
10d
People Manager
The Belfry —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
10d

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experience manager jobs near meriden, war

Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
8 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in meriden, war

Customer Experience Manager

Community Manager - Coventry Rugby Community Foundation

QSHE Assistant

General Manager- Birmingham City FC

Experienced HMO Manager Required – Previous HMO Management Experience Essential

Refugee and Migrant Adviser

OPERATIONS MANAGER , COUNDON COURT SCHOOL

Ownership Experience Manager – Customer Community & Loyalty

Event General Manager - Arena

Head of Risk & Compliance

Retail Sales Advisor - Coventry

Customer Experience Associate

Sales & Reservations Assistant

Deputy General Manager

Deputy General Manager

Customer Services Operations Manager

Leadership & Culture Development Manager

Engagement and Project Officer Temporary

People Manager

People Manager

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