Patient systems Work, Jobs in Middlesbrough, Eng (with Salaries)

NHS 111 Health Advisor
Practice Plus Group IUC —Stockton-on-Tees
- £12.71 - £16.33 an hour
- Computer literacy
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Ward Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
2h
Delivery Team Trainer
Evri —Middlesbrough
- £30,000 a year
- Full-time
- Travel
- Mentoring
Community & Events Assistant
Teesside Hospice Care Foundation —Middlesbrough
- £12.82 an hour
- Full-time
- CRM software
- Customer service
- Hospice
- Free parking
- Employee discount
5d
Staff Nurse - Secure Inpatients Service
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Part-time
- Medication administration
- Patient care
- Communication skills
- Free parking
- Employee assistance programme
4d
Patient Systems Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- SQL
5d
Receptionist
Jacqui Paterson Veterinary Surgery —Stockton-on-Tees
- £12.71 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Travel
Quick apply
1d
Supporter Care Officer
Teesside Hospice Care Foundation —Middlesbrough
- From £12.82 an hour
- Full-time
- Hospice
- Free parking
- Employee discount
5d
Service Desk Analyst
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
EPR Training Lead
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Supervising experience
5d
Delivery Team Trainer
Hermes Europe —Middlesbrough
- £30,000 a year
- Full-time
- Travel
- Mentoring
Patient Contact Centre Advisor - Self-Pay Team
Spire Healthcare —Seaham
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
8d
Accounts Clerk
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £25,760 - £27,476 a year
- Full-time
- Computer literacy
- Travel
- Accounting
12d
Staff Nurse North Ormesby (Part-time)
Diaverum —Middlesbrough
- Up to £35,944 a year
- English
- Patient care
- Communication skills
- Referral programme
Lead Administrator
Red Balloons —Stockton-on-Tees
- £20,107 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Free parking
- Annual leave
Quick apply
Patient Contact Centre Advisor
Spire Healthcare —Seaham
- £12.76 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Van Driver & Furniture Remover (Temporary)
Teesside Hospice Care Foundation —Middlesbrough
- £12.82 an hour
- Part-time
- Customer service
- Hospice
- Free parking
- Employee discount
5d
Housekeeper
Tees, Esk and Wear Valleys NHS Trust —Redcar
- £25,272 a year
- Part-time
- Hotel
- Communication skills
- Time management
6d
Senior Information Analyst
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Computer literacy
- Writing skills
- SQL
6d
CSSD Technician
NTH Solutions —Stockton-on-Tees
- £25,760 - £27,476 a year
- Full-time
- Assembly
- Cleaning
12d

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NHS 111 Health Advisor

Practice Plus Group IUC -
Stockton-on-Tees

Apply Now

Job details

Permanent
£12.71 - £16.33 an hour

Benefits

Paid training
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Care record keeping
Clinical record keeping
Computer literacy
Patient assessment
GCSE
Case note recording
Organisational skills
Computer skills
Phone triage
Patient record updating

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.

To gain a better insight into the role, please click on the link to watch a video of a what a typical call might be like - simulation call

Employee Wellbeing and Benefits

At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:

33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
Paid training and continuous learning opportunities to grow your career.
Competitive pension scheme with Scottish Widows or the Peoples Pension.
Salary Finance: Access to salary advances, loans, and government benefits.
Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here

Pay Rates

£12.71 per hour (7am-11pm)

£15.78 per hour (11pm-7am)

Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.

Working Hours

We have a selection of different shift patterns to offer that is based on 24-37.5 hours per week.

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre: Cavendish House, Teesdale Business Park, Stockton-on-Tees, TS17 6QY.

Training and Development:

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

Schedule:

Monday 7th September: Monday- Friday (09:30am – 5pm) for 4 weeks + 1 additional day to complete internal training on LMS

Monday 5th October: Monday- Friday (09:30am – 5pm) for 4 weeks + 1 additional day to complete internal training on LMS

It is essential that you can commit to the training every day
You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
After training, you will receive ongoing support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

Please click here for further information: NHS 111 Health Advisor Journey

What you'll be doing

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

Initial Contact: You will be the first point of contact for patients, providing time-critical advice.
Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.
Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.
Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

What we’ll look for in you

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We are seeking professionals who have:

Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.
Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.
Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.
Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.
Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.
IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies
GCSE/Functional Skills English and Maths (or equivalent).

Apply Now

Refine Your Search

patient systems jobs in middlesbrough, eng

NHS 111 Health Advisor

Ward Team Administrator

Delivery Team Trainer

Community & Events Assistant

Staff Nurse - Secure Inpatients Service

Patient Systems Officer

Receptionist

Supporter Care Officer

Service Desk Analyst

EPR Training Lead

Delivery Team Trainer

Patient Contact Centre Advisor - Self-Pay Team

Accounts Clerk

Staff Nurse North Ormesby (Part-time)

Lead Administrator

Patient Contact Centre Advisor

Van Driver & Furniture Remover (Temporary)

Housekeeper

Senior Information Analyst

CSSD Technician

I want to receive the latest job alerts for patient systems in middlesbrough, eng

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