Support manager Work, Jobs in Middlesbrough, Eng (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Team Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
13d
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Regional Operations Manager - Complex Care
Komplex Care —Middlesbrough
- £335,000 a year
- Travel
- Organisational skills
- Care plans
- Life insurance
Quick apply
Service Manager
The Avalon Group —Stockton-on-Tees
- £28,222.95 a year
- Full-time
- Management
- Supervising experience
- IT
- Employee discount
Quick apply
Deputy Manager
Hollywoodbowlgroup —Stockton-on-Tees
- Up to £30,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Adult Skills Lecturer
Education Training Collective —Stockton-on-Tees
- £33,268.48 - £42,165.94 a year
- Full-time
- Free parking
- Annual leave
Panel Department Manager
Intelect UK Ltd —Middlesbrough
- Up to £50,000 a year
- Overtime
- Business development
- Organisational skills
- In-person
Quick apply
Logistics Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- ERP systems
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
Contract Manager
CHFM —Sunderland
- £48,000 - £53,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
SHE Manager
Coveris Louth Ltd —Hartlepool
- Up to £28,800 a year
- Part-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Traffic Operator
Your NRG Limited —Hartlepool
- £35,000 a year
- Full-time
- Data analysis skills
- Maintenance
- Microsoft Office
Quick apply
12d
Home Support Manager
Middlesbrough Council —Middlesbrough
- £48,226 - £50,269 a year
- Weekend availability
- Leadership
- Flexible schedule
11d
Service Manager
Compassionate Care Group —Stokesley
- £40,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
13d
VacancyTitle: Water Supply Team Manager (Reservoirs)
Northumbrian Water/Essex & Suffolk Water —Teesside
- £43,010 - £50,600 a year
- Full-time
- Leadership
- Time management
- Annual leave
- Employee assistance programme
15h
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
12d
Placement Manager
Athena Support —Middlesbrough
- Up to £36,793 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
12d
Partnership Support Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
8d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in middlesbrough, eng

Senior Customer Service Manager

Team Manager

Business Development Manager

Regional Operations Manager - Complex Care

Service Manager

Deputy Manager

Adult Skills Lecturer

Panel Department Manager

Logistics Manager

Contract Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

SHE Manager

Operational Support Grade - HMP Durham (Prison Support Role)

Traffic Operator

Home Support Manager

Service Manager

VacancyTitle: Water Supply Team Manager (Reservoirs)

Durham EDGE Senior Manager

Placement Manager

Partnership Support Officer

I want to receive the latest job alerts for support manager in middlesbrough, eng

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