It manager Work, Jobs in Mirfield, Wyk (with Salaries)

Service Operations Manager
Arqiva —Huddersfield
- Up to £54,200 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
- Employee discount
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
IT Service Operations Manager
UK Central —Sheffield
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
9d
Technology Solutions Lead
EtioGlobal —Sheffield
- £50,000 a year
- CRM software
- PMP
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Service Desk Team Leader
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- Team management
- Leadership
IT Project Manager
Northern Gas Networks —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
8d
IT Network Manager
TransUnion —Leeds
- Full-time
- DevOps
- Continuous improvement
- Team management
- Employee stock purchase plan
- Annual leave
13d
Service Desk Team Leader
Pragma —Bradford
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
11d
Course Leader - Digital and IT
Leeds City College —Leeds
- £34,869 - £40,410 a year
- Full-time
- Hybrid work
- Education
- Leadership
- School
- Annual leave
B2B Account Manager – Trade Sales (IT)
Buy It Direct —Huddersfield
- Up to £28,000 a year
- Full-time
- Customer service
Quick apply
Marketing & Communications Manager (B2B IT Services)
Bluesmith Information Systems —Leeds
- £35,000 - £40,000 a year
- Part-time
- Social media management
- Presentation skills
- Free parking
- Profit sharing
Quick apply
2d
IT Manager
MB Advertising & Marketing —Meadowhall
- £40,000 - £45,000 a year
- Full-time
- Free parking
Quick apply
1d
External Developer Support Manager (Service Desk Manager)
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
18h
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
CCTV Manager
Rotherham Metropolitan Borough Council —Rotherham
- £51,356 - £54,495 a year
- Full-time
- Budgeting
- Leadership
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Communication skills
- Time management
Manager of Infrastructure, Security and Network Technologies
Leeds Trinity University —Leeds
- £47,389 - £56,535 a year
- Full-time
- University
- Agile
- Leadership
Head of IT Architecture & Data
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply

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Service Operations Manager

Arqiva -
Huddersfield

Apply Now

Job details

Permanent | Full-time
Up to £54,200 a year

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Stakeholder collaboration
Stakeholder liaison
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Risk management
Relationship management
Major incident coordination
Business
Leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Service Operations Manager 24243

Location : Emley Moor - Shift based hours

What’s in it for you

Up to £54,200
10% Bonus
20% shift allowance
Work Life Smarter – our commitment to a flexible and hybrid working culture
Generous pension scheme starting at 6% rising to 10%
A unique wellbeing programme that looks after the whole you
Access to multiple learning platforms to support your individual development
Active and diverse networks that build community, support wellbeing and advocate for change

Purpose
Manages and leads a service operations team for one or more Arqiva products and services, ensuring that E2E all in-life operational performance requirements are met, and that the team is continually developing and improving in line with business goals.

Accountabilities

Responsible for managing day to day operational performance across one or more service portfolios, including independently managing operational performance if required during nights/OOH
Engage at a peer level with key customers, suppliers and senior business stakeholders in order to resolve escalations or deliver required operational performance
Ensure service risks are identified, managed and mitigated appropriately
Make recommendations on process improvements and automation initiatives to improve operational performance
Monitor and report on operational performance, using relevant data to inform decision-making and lead the drive for improvement
Provide technical guidance or frameworks and operational context, to help the team resolve technically complex or escalated incidents, including for example for major service impacting incidents personally leading response to resolution
Manage self & task: role model Arqiva’s culture goals with the team, building respect and credibility; set a high-performance bar and challenge the team to deliver sustainable results, by developing the skills and capabilities of the team and focusing on outcomes.

Skills

Service Incident - Ability to provide leadership during major incidents and service disruptions, directing cross-functional teams, stakeholder communications, service recovery activities
Communication skills – Ability to influence and engage senior stakeholders, customers and leaders through effective communication, collaborate with cross-functional teams, present technical info, operational performance, risks and opportunities
Relationship management - Ability to build and maintain trusted relationships with leaders, customers, suppliers and business stakeholders at a peer level, influencing decisions
Leadership and Management - Ability to lead operational teams, and reinforce a culture of accountability, collaboration and continuous improvement
Operational Analytics - Ability to interpret complex operational data, identify trends and root causes.

Knowledge & Experience

Substantial experience in service operations, customer service, or a related field, with a focus on automation and telemetry.
Ability to manage complex service environments and third-party relationships.
Proven ability to manage and develop high-performing teams.
Proven experience leading operational teams within a complex service environment
Experience of influencing at a peer level stakeholders, customer relationships and third-party suppliers

Qualifications: A degree (or equivalent experience) in business, IT, or a related field is advantageous.

Why Arqiva:

We enable a switched-on world to flow. As the UK’s leader in TV and radio broadcast and the country’s top smart utilities platform, we are shaping the future of connectivity.

Our infrastructure delivers media and data exactly where they’re needed - whether that’s bringing TV and radio to your home or sending smart meter data to your utility provider. Our technology works quietly behind the scenes, connecting millions every day.

But it’s not just what we do, it’s how we do it. At Arqiva, you’ll find real connection: supportive teams, active colleague networks and plenty of ways to get involved and feel part of our community. We’ll give you the space and support to grow - whether that’s developing your skills, trying something new or taking on fresh challenges. And because there is more to life than work, our rewards and benefits are designed to support your wellbeing, your lifestyle and what matters most to you.

Our commitment to Diversity & Inclusion

At Arqiva, we’re committed to building a workplace where everyone feels valued, heard and empowered to succeed. We welcome applications from all backgrounds and experiences, and we work hard to remove barriers so every colleague can thrive. If you need any adjustments at any stage of the recruitment process, please reach out to talent@arqiva.com.

If this sounds like the right next step for you, we’d love to hear from you!

Apply Now

Refine Your Search

it manager jobs in mirfield, wyk

Service Operations Manager

IT Service Analyst

IT Service Operations Manager

Technology Solutions Lead

Service Desk Team Leader

Head of Software Support

IT Project Manager

IT Network Manager

Service Desk Team Leader

Course Leader - Digital and IT

B2B Account Manager – Trade Sales (IT)

Marketing & Communications Manager (B2B IT Services)

IT Manager

External Developer Support Manager (Service Desk Manager)

IT Lead Business Analyst

Helpdesk Lead

CCTV Manager

Infrastructure and Cloud Services Manager

Manager of Infrastructure, Security and Network Technologies

Head of IT Architecture & Data

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