Senior broker Work, Jobs in Mole Valley, Sry (with Salaries)

Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
Finance Manager
Magma Aviation —Gatwick Airport
International Sales Director
International Medical Group —Redhill
- Full-time
- Hybrid work
- Marketing
- Master's degree
- Business development
- Annual leave
Senior Air Charter Broker
ACC Aviation —Reigate
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
Quick apply
Senior Customs Compliance Manager
Arbex —Walton-on-Thames
- Full-time
- Continuous improvement
12d
Junior Finance Broker
Crownstone Funding —Leatherhead
- £20,000 - £50,000 a year
- Full-time
- CRM software
- Business development
- Financial services
- Free parking
- Profit sharing
Quick apply
10d
Broker Account Manager
CRS Ltd —London
- Hybrid work
- Business development
- Team management
Senior Corporate Counsel, Deputy Chief Privacy Officer
Circana UK —London
- Remote
- English
- Research
- Continuous improvement
Quick apply
Part Time Paraplanner
Merryoaks Property Finance —Fleet
- £20,000 - £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Work from home
Quick apply
10d
Senior Commercial Account Handler
JMG Group —Sutton
- Full-time
- Quality control
- Communication skills
- Referral programme
Quick apply
Senior IT Engineer
Fluidone —Camberley
- £50,000 - £60,000 a year
- Team management
- SharePoint
- Employee assistance programme
Quick apply
Senior Corporate Counsel, Deputy Chief Privacy Officer
Circana —London
- Full-time
- Hybrid work
- English
- Research
- Continuous improvement
Imports Agent
Cencora —Feltham
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Senior Insurance Specialist
Arbex —Walton-on-Thames
- Full-time
- Master's degree
- Bachelor's degree
- Business
Global Benefits Manager, EMEA & APAC
Ralliant —Brighton
- Hybrid work
- Management
- Analysis skills
- Project management
9d
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- CRM software
- Doctoral degree
- Computer Science
PRT - Transitions Manager
Legal & General Investment Management —Hove
- Business development
- Communication skills
- Employee discount
PRT - Transitions Manager
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee discount
Quick apply
Director – Origination
CRS Ltd —London
- Microsoft Powerpoint
- Business development
- No degree
Conveyancer
Eventus Recruitment Group —Brighton
- £45,000 - £60,000 a year
- Call to connect
- Business development
- Communication skills

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Senior Customer Support & Operations Manager

CRS Ltd -
London

Apply Now

Job details

Qualifications

Stakeholder collaboration
DocuSign
Stakeholder liaison
Process improvement
Internal department liaison
Arrears management
Continuous improvement cycles oversight
Team management
Account escalation for debt management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Client onboarding compliance checks

Full job description

My client is an award winning SME lender with 2 competitive unsecured lending products in the market. After trading successfully for 5yrs in the UK, they have hit profitability & doubled lending book in the last 18 months creating a vibrant & exciting time to join the business

They have a brilliant team of 20, continually investing in technology to enhance lending ability & are set to announce some exciting large strategic partnerships which is going to accelerate their lending book!

Still being early in their growth journey, we are always looking to expand the team & improve our offering for customers. This role is focused on streamlining & scaling the end to end customer journey to support the continued growth and customer experience.

Key Responsibilities:

Team Management

Line-manage the Customer Support & Operations Executive (to be hired in early 2027), setting objectives, conducting regular 1-2-1s, and supporting professional development
Ensure consistent delivery of onboarding, utilisation, service, collections, and retention standards

Customer Onboarding

Oversee end-to-end onboarding: DocuSign agreements (SLA 1 hour, max 4 hours at peak), KYC (ApplyID), account and facility setup
Ensure onboarding is completed without delay post-approval and monitor onboarding quality and customer satisfaction

Customer Utilisation Management

Review the first 30 days post-onboarding to confirm customer utilisation and flag non-utilising or low-utilising accounts, including broker-sourced customers ahead of expiry of the funding period

Customer Service & Query Resolution

Ensure timely resolution of customer queries & deal with any escalated or complex issues amongst our deal cycle.
Look to enhance our policies, find areas for process improvement & continue to build our journey for customers

Arrears & Collections Management

Oversee the arrears collection process (Day 1 / Day 3 / Day 5 escalation framework) before its passed over to the collections team if problem cant be resolved
Monitor arrears daily, review trends weekly, and drive reduction strategies

Operational Support & Transaction Management

Oversee pending transaction monitoring: Open Banking consent, pending approvals, payee management, and account suspension checks
Track suspension rates, transaction errors, and operational metrics for reporting

Customer Retention & Satisfaction

Drive retention strategy, proactively intervening with at-risk customers to maintain churn below 2.5% quarterly
Ensure regular customer engagement, including quarterly business reviews for top-tier accounts

Cross-Functional Collaboration & Reporting

Act as the primary operations liaison with Sales, Credit, Compliance, Finance, Product, and Broker/Partner Managers
Provide operational and customer feedback to inform product, credit policy, and partnership strategy
Prepare monthly operations performance reports covering utilisation, arrears, satisfaction, churn, onboarding and query metrics

What we are looking for?

Proven experience working within Fintech SME Unsecured lending – MCA, Loans, Revolving credit
Background in customer support, operations, or management of a SME lending deal cycle
Previous success in managing, scaling & improving efficiencies within a small team
Enjoys being proactive in creating new process, procedure & more efficient ways of working
Ability to work in fast paced environment and enjoy seeing influence of your work on business growth

Apply Now

Refine Your Search

senior broker jobs in mole valley, sry

Senior Customer Support & Operations Manager

Finance Manager

International Sales Director

Senior Air Charter Broker

Senior Customs Compliance Manager

Junior Finance Broker

Broker Account Manager

Senior Corporate Counsel, Deputy Chief Privacy Officer

Part Time Paraplanner

Senior Commercial Account Handler

Senior IT Engineer

Senior Corporate Counsel, Deputy Chief Privacy Officer

Imports Agent

Senior Insurance Specialist

Global Benefits Manager, EMEA & APAC

Sr Tech Support Professional - Matrikon

PRT - Transitions Manager

PRT - Transitions Manager

Director – Origination

Conveyancer

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