Operations consultant Work, Jobs in Morden (with Salaries)

ITIL Implementation Consultant
Pink Elephant EMEA —London
- Hybrid work
- IT
- Communication skills
Quick apply
4d
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
Senior Property Portfolio Manager
Glasshouse Asset Management —London
- From £35,000 a year
- Full-time
- Maintenance
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Operations and Improvement Consultant - Process Optimisation in Financial Services
PA Consulting —London
- Full-time
- Hybrid work
- IT
- Financial services
- Leadership
- Annual leave
Quick apply
Care Coordinator
The Evewell —London
- £34,000 - £37,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Bereavement leave
Quick apply
14d
Strategic Project Manager
NAVEX —London
- From £75,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Sales Membership Consultant
Virgin Active —London
- Up to £27,490.32 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Salon Receptionist & Consultant
A-List Lace Hair —London
- From £15 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
Counter Fraud Training Officer
Cifas —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Education
- Mentoring
- Organisational skills
- Annual leave
Quick apply
7d
Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
Contracts Manager
Maydencroft Limited —Windsor
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Management
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
13d
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
14d
Receptionist
The Real Clinic Battersea —London
- £14.80 - £15.00 an hour
- Microsoft Office
- QuickBooks
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Business Analyst (Consultant Grade)
Palladium Digital —London
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Annual leave
Quick apply
Asset Manager
Land Securities —London
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Public Health Project Officer
UK Health Security Agency —London
- £46,310 - £52,113 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Principal Consultant Operations EurAsia, Integrated Health Solutions
Medtronic —Watford
- £60,000 - £107,160 a year
- Full-time
- Master's degree
- Project management
- Driving
Client Account Manager
Apex Housing Solutions —London
- Up to £30,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Referral programme
Quick apply
11d

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ITIL Implementation Consultant

Pink Elephant EMEA -
London

Quick apply

Job details

Fixed term contract
4 days ago

Qualifications

Software deployment
Configuration management
Release management
ITIL
Problem-solving
User acceptance testing
Project implementation
ServiceNow
IT
Communication skills
Business process improvement

Full job description

Job Description ITIL Implementation Consultant

Type: Fixed-term: 3 months (July-Sept)
Location: Hybrid: London + remote
Salary: Competitive

Start date: Immediate / as soon as possible

We are looking for an ITIL Implementation Consultant who will be responsible for designing, implementing and embedding practical, end-to-end IT Service Management processes.

You will work with process owners, operational teams, technology teams, ITSM tool specialists, data owners, reporting teams and project stakeholders to ensure that processes are usable, measurable, controlled and successfully implemented.

The successful candidate must be able to take a process from initial discovery through detailed design, tooling requirements, configuration support, testing, implementation and transition into business-as-usual operation. This is a hands-on implementation role, not an ITIL trainer, process theorist or purely advisory position.

Duties and Responsibilities

Lead process discovery and assessment activities, reviewing current-state processes, systems, data, controls, pain points and improvement opportunities
Translate business, operational, regulatory and audit requirements into clear process, data, reporting and ITSM tool requirements
Design practical end-to-end ITSM processes aligned to ITIL principles, including process flows, roles and responsibilities, RACIs, controls, approvals, escalations and governance arrangements
Define ITSM platform requirements including forms, fields, workflows, statuses, queues, routing rules, approvals, notifications, automation, integrations and audit evidence
Define process data requirements, mandatory fields, data ownership, validation rules, authoritative sources, reporting measures, dashboards and management information
Plan and facilitate structured discovery, design and validation workshops with operational, technical, business, security, risk, compliance and supplier stakeholders
Develop user stories, acceptance criteria, functional requirements, configuration specifications, test scenarios, scripts and expected results
Support system testing, process testing, UAT, operational readiness testing, pilots and process walkthroughs, managing defects and design changes through to resolution
Support implementation, go-live, hypercare and handover into business-as-usual ownership, ensuring documentation, controls, reporting and governance are complete
Produce clear, implementation-ready documentation including process maps, procedures, work instructions, RACIs, requirements documents, control matrices and testing documentation

Experience and Skills Required

Significant experience designing and implementing ITSM processes in complex organisations, taking processes from discovery through design, tooling, testing, implementation and BAU transition
Practical experience working with ITSM platforms such as ServiceNow, Freshservice, HaloITSM, BMC Helix, Ivanti or equivalent
Strong ability to translate approved process designs into detailed functional, configuration, data, integration and reporting requirements
Strong practical knowledge of ITIL and the interaction of ITSM practices within an integrated service management operating model
Experience defining process objectives, controls, KPIs, dashboards, management information and audit evidence requirements
Excellent workshop facilitation, stakeholder engagement, communication and presentation skills, with confidence challenging unclear or overly complex requirements
Experience producing professional process, requirements, testing and implementation documentation suitable for operational, technical, governance and senior audiences
Experience developing and executing process testing, UAT and operational readiness testing, including standard scenarios, exceptions, escalations, integrations and approvals
Able to manage multiple deliverables, risks, issues, dependencies, actions and milestones within structured projects or transformation programmes
Pragmatic, delivery-focused and accountable, with strong attention to detail and the ability to balance governance, control and operational usability
ITIL 4 Foundation certification is essential; advanced ITIL, project management, business analysis, process improvement or ITSM platform certifications are desirable

Processes in Scope

The consultant may be required to design and implement processes across a range of ITSM practices, including Incident Management, Major Incident Management, Service Request Management, Problem Management, Change Enablement, Release Management, Deployment Management, Knowledge Management, Service Configuration Management, IT Asset Management, Service Catalogue Management, Service Level Management, Monitoring and Event Management, Access Request Management, Joiner, Mover and Leaver processes, Continual Improvement, and supplier and third-party service management.

This is an excellent opportunity to contribute to meaningful business and technology change. If you are confident in gathering requirements, analysing processes, and supporting delivery, we encourage you to apply.

Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.

Experience:

ITIL Implementation: 4 years (required)

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

operations consultant jobs in morden

ITIL Implementation Consultant

Technical Success Consultant

Senior Consultant

Senior Property Portfolio Manager

Operations and Improvement Consultant - Process Optimisation in Financial Services

Care Coordinator

Strategic Project Manager

Sales Membership Consultant

Salon Receptionist & Consultant

Counter Fraud Training Officer

Member Services Professional

Onboarding Advisor

Contracts Manager

Sales & Operations Manager - Destination Weddings

Receptionist

Business Analyst (Consultant Grade)

Asset Manager

Public Health Project Officer

Principal Consultant Operations EurAsia, Integrated Health Solutions

Client Account Manager

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