Customer support & client services managers Work, Jobs in Morley, Wyk (with Salaries)

CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
7d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Head of Contact Centre
The QHotels Collection —Leeds
- Full-time
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
1d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- English
- Analysis skills
Client Services Manager
M. Saraiva Professional Services Ltd. —Bradford
- £42,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
Quick apply
9d
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
7d
Customer Recovery Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Full-time
- Hybrid work
- Data analysis skills
- Team management
- Computer skills
- Annual leave
13d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Continuous improvement
- Team management
Team Manager Customer Engagement
Civica —Leeds
- Hybrid work
- Team management
- Annual leave
- Referral programme
Quick apply
6d
Senior Breakdown Controller
Kelling Group Limited. —Normanton
- £31,500 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Life insurance
- Referral programme
Quick apply
Customer Experience Transformation Lead
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
13d
Quality Assurance Associate (Call Centre)
Conduent Public Sector UK Limited —Leeds
- £26,250 a year
- Full-time
- Writing skills
- Quality control
- Communication skills
- Annual leave
5d
Client Services Manager
Ameresco —Leeds
- Full-time
- Hybrid work
- Customer service
- Team management
9d
Quality Checker
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- Continuous improvement
- Quality control
- Travel
Quick apply
8d
Senior Planning Coordinator
JLA —Sowerby Bridge
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Organisational skills
- Free parking
Quick apply
10d
DB Administration Manager
TPT Retirement Solutions —Leeds
- Continuous improvement
- Team management
- Conflict management
Customer Relations Team Leader (Safeguarding & Resolution)
Leger Shearings Group —Rotherham
- £32,000 - £35,000 a year
- Weekend availability
- Organisational skills
- Training & development
- Leadership
- Free parking
- Annual leave
Support Manager
Tait —Pontefract
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Telephone Business Development Team Manager
Leeds Building Society —Leeds
- Business development
- Team management
- Organisational skills

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customer support & client services managers jobs near morley, wyk

CS Team Managers - Customer Service Team Manager

Evri -
Morley

Apply Now

Job details

Full-time | Fixed term contract
£30,750 a year

Qualifications

Complaint handling
Performance management
Customer interaction
Team motivation leadership
Communication skills
Time management

Full job description

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Ready to lead a team that shapes outstanding customer experiences?
At Evri, we’re transforming how our customers feel every time they reach out for help. Our Customer Service teams are at the heart of that mission - driving fast, effective, empathetic support that truly makes a difference.
If you’re energised by coaching others, thrive in a fast paced environment, and love finding smarter ways to solve problems, this could be your next exciting move.
Join us as a Customer Service Team Manager on a 12 month Fixed Term Contract and lead a high performing team of Advisors who deliver service excellence across every conversation, channel, and customer moment.
What you’ll be doing
As our Customer Service Team Manager, you’ll lead, motivate and develop a team of around 15 Customer Service Advisors creating an environment where people feel supported, empowered and inspired to perform at their best.
You’ll champion brilliant basics, remove barriers to great customer outcomes, and ensure your team consistently delivers fast, effective resolutions across all contact types.

Lead, coach and develop your team through regular 1:1s and huddles.
Build a positive, high performing team culture.
Drive strong performance across KPIs, including speed to resolution and complaint handling.
Use insights and feedback to improve team engagement and customer experience.
Monitor performance and absence to maximise productivity.
Ensure enquiries and complaints are resolved quickly and effectively.
Identify trends and recommend improvements to reduce repeat contact.
Make confident decisions in the absence of senior managers.

What you’ll bring
We’re looking for someone with the passion and capability to lead a team in a busy contact centre environment. You’ll bring:

Experience managing people in a contact centre or fast paced customer environment
A proven ability to coach, inspire and motivate teams to exceed performance goals
Strong communication skills - clear, engaging and able to influence at all levels
Confidence working with data, KPIs and operational targets
Great organisation and time management skills
A collaborative mindset and the ability to build strong relationships across CS, IT and Process Improvement

Why Evri?
At Evri, we grow when our people do. You’ll join a supportive, inclusive workplace where everyone can be themselves, contribute ideas and make a real impact. We’re committed to creating opportunities, removing barriers and ensuring every colleague is valued for who they are and what they bring.
We are Evri. Where everyone is welcome.
We’re excited for the future. Let’s shape it together.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Apply Now

Refine Your Search

customer support & client services managers jobs in morley, wyk

CS Team Managers - Customer Service Team Manager

Customer Operations Support Manager

Multichannel Cx Team Lead

Head of Contact Centre

Customer Support Manager

Client Services Manager

Operations and Customer Experience Manager

Customer Recovery Team Leader

Helpdesk Lead

Team Manager Customer Engagement

Senior Breakdown Controller

Customer Experience Transformation Lead

Quality Assurance Associate (Call Centre)

Client Services Manager

Quality Checker

Senior Planning Coordinator

DB Administration Manager

Customer Relations Team Leader (Safeguarding & Resolution)

Support Manager

Telephone Business Development Team Manager

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