Job Summary
The Key Account Manager is responsible for the effective day-to-day commercial management of a portfolio of key customer accounts, ensuring consistent service delivery and strong operational relationships. The role focuses on executing established account plans, delivering against revenue, margin, and retention targets, and supporting the identification and progression of growth opportunities.
Working within defined commercial frameworks, the Key Account Manager coordinates closely with internal teams to ensure seamless order delivery, maintains accurate forecasting and CRM data, and provides responsive support to customer needs. Acting as a key operational contact, the role also supports the Strategic Account Manager by aligning day-to-day activity with broader account strategy and escalating risks or opportunities where appropriate.
Responsibilities
– Execute the day-to-day commercial management of an assigned portfolio of key accounts, delivering responsive service and maintaining continuity across the customer lifecycle in line with account plans set by the Strategic Account Manager and Commercial Lead.
– Deliver against agreed revenue, gross margin, and retention targets for the assigned portfolio, operating strictly within established pricing models, commercial parameters, and contractual frameworks.
– Build and maintain effective working relationships with operational and mid-level stakeholders across procurement, engineering, quality, and programme teams, supporting broader relationship development led by the Strategic Account Manager where required.
– Identify and support the progression of in-account growth opportunities, contributing pipeline activity and customer insight aligned to account strategies defined by the Strategic Account Manager.
– Prepare and submit quotations using approved pricing models and templates, escalating any non-standard pricing, contractual terms, or commercial risks for review and approval.
– Maintain accurate and up-to-date CRM records, including pipeline activity, customer contacts, meeting notes, and forecast data, ensuring high standards of data quality and governance.
– Provide reliable short- to medium-term (3–12 month) revenue forecasts for the assigned accounts, supporting operational planning and scheduling.
– Coordinate the internal handover and ongoing delivery of customer orders, working closely with Engineering, Manufacturing, Quality, Inspection, and Purchasing teams to ensure accurate execution of customer requirements.
– Respond promptly to customer queries, including commercial and technical clarifications, resolving issues where possible and escalating more complex risks or challenges to the appropriate internal teams or the Strategic Account Manager.
– Support the delivery of regular account review meetings by providing performance data, operational updates, and customer feedback, ensuring actions are tracked and followed up.
– Gather and share account-level market intelligence, including customer activity, competitor presence, and programme updates, contributing insight to inform wider commercial strategy.
– Provide structured operational and commercial support to the Strategic Account Manager across shared accounts, ensuring alignment between account strategy and day-to-day execution.
– Adhere consistently to 3T’s commercial governance standards, including CRM discipline, quote approval processes, and defined escalation routes.
Person Specification
Essential
Experience and commercial understanding
– Experience in a B2B sales, account management, or customer-facing role, with responsibility for supporting or managing customer accounts
– Demonstrated ability to deliver against defined targets and service expectations, within established frameworks
– Working knowledge of commercial processes, including quotations, pricing structures, and order management (not necessarily ownership of pricing strategy)
Relationship & communication skills
– Ability to build and maintain effective working relationships at an operational and mid-stakeholder level
– Strong communication skills with the confidence to manage day-to-day customer interactions
– Customer-focused approach with a proactive and responsive mindset
Organisation & Delivery
– Strong organisational skills with the ability to manage multiple priorities and customer demands
– High attention to detail, particularly in quotations, CRM updates, and data accuracy
– Ability to work within defined processes, governance, and escalation routes
Team & Operational Working
– Demonstrated ability to work collaboratively with cross-functional teams to deliver customer outcomes
– Practical approach to problem-solving, with confidence to escalate more complex issues appropriately
Behavioural Competencies
– Results-focused with a strong sense of personal accountability
– Willingness to learn and develop commercial and industry knowledge
– Adaptable and able to operate effectively within a structured, fast-paced environment
Desirable
Industry & Technical Exposure
– Experience working within a manufacturing, engineering, or technical environment
– Exposure to production, programme-based, or project-led customer relationships
– Awareness of additive manufacturing or advanced engineering services
Commercial Development
– Experience supporting account growth activities, such as repeat business or upselling
– Exposure to pricing models, margin tracking, or quotation processes
Systems & Tools
– Experience using CRM systems to manage customer data and pipeline activity
– Competency in Excel or similar tools for tracking and reporting
Qualifications
– Degree (or equivalent experience) in Business, Engineering, or a related discipline
– Evidence of early-stage commercial or sales training
What we offer
– Opportunity to work with a market-leading additive manufacturing business, delivering advanced engineering solutions to high-performance sectors such as aerospace, defence, energy, and medical
– Exposure to cutting-edge technologies and innovative manufacturing processes, placing you at the forefront of industry development
– A role within a strategically growing organisation, offering the chance to shape account growth and contribute directly to commercial success
– Access to a diverse, high-value customer base, including complex, technically demanding programmes
– A collaborative environment where you will work cross-functionally with engineering, quality, and manufacturing experts
– The chance to develop long-term strategic customer partnerships, rather than purely transactional sales relationships
– Involvement in end-to-end delivery, from initial customer engagement through to production and programme execution
– A business committed to continuous improvement, innovation, and operational excellence
– Opportunities for career progression and professional development within a growing commercial structure
– A culture that encourages ownership, accountability, and commercial impact
– A supportive and collaborative leadership team committed to investing in people
– The backing of SBO AG — a well-capitalised European manufacturing group with long-term ambition
– Exposure to an innovative, fast-growing advanced manufacturing business at the frontier of UK industrial strategy
– Employee Assistance programme
– Pension Company 5% company and 4% employee (after 3 month probation)
– Private Healthcare (includes Optical & Dental)
– 4x annual salary life insurance
– Cycle to work scheme
– Enhanced sick pay that increases with service
– Enhanced annual leave that increases with service
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Greenham Common
