Member experience specialist Work, Jobs in Mountsorrel, Lec (with Salaries)

Patient Services Administrator
CB1 Medical —Hathern
- From £13.50 an hour
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
14h
Accreditation Officer (Fixed term maternity cover)
APIL —Nottingham
- £30,500 a year
- Temporary
- Hybrid work
- CRM software
- Customer service
- Databases
- Free parking
- Work from home
Quick apply
Sales Advisor
FlooringSuperstore.com —Leicester
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
Trainee Plate Maker
Ken Wilkins Print Ltd —Colwick
- Full-time
- Heavy lifting
- Assembly
- Power tools
Quick apply
Business Development Executive
Welcomm Communications Ltd —Market Harborough
- From £25,284 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Print Assistant - (No 2 Printer)
Autajon Packaging Simply Cartons —Nottingham
- £27,900 - £29,800 a year
- Overtime
- Organisational skills
- In-person
- Hand tools
Quick apply
Festive Sales Assistant - Nottingham
Nespresso —Nottingham
- £13.45 an hour
- Temporary
- Communication skills
2d
Document Controller
Joseph Gallagher Limited —Leicester
- Microsoft Outlook
- Administrative experience
- Organisational skills
Assistant Merchandiser
The Watches of Switzerland Group —Leicester
- Full-time
- Merchandising
- Supervising experience
- Team management
- Employee assistance programme
Works Supervisor - Day-to-Day Repairs Planning
Derby City Council —Derby
- £37,280 - £39,152 a year
- Full-time
9d
Industrial Paint Team Leader
Wiltech Acoustics —Loughborough
- Up to £18.07 an hour
- Overtime
- Quality control
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Community Development Coordinator
Nottingham & Notts Refugee Form —Nottingham
- £29,933.61 a year
- Full-time
- Computer literacy
- English
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Accounts Receivable Specialist
Blue Light Card —Leicester
- Hybrid work
- Communication skills
- Free parking
- Annual leave
Sales - Sales Advisor Temporary - UK
New Look —Derby
- Full-time
- Customer service
Events and Marketing Assistant
PKF Smith Cooper —Nottingham
- Hybrid work
- Organisational skills
- Marketing
- Annual leave
- Employee discount
5h
Experienced Support Worker – Autism, Learning Disabilities & Mental Health
Barbara Rose Ltd —Nottingham
- £13.00 - £13.50 an hour
- 12 hour shift
- Medication administration
- Cooking
- In-person
- Free parking
- Paid training
Quick apply
14d
Customer Service Manager - Furniture and Lighting
Soane Britain —Belgrave
- Full-time
- Continuous improvement
- Training & development
- Leadership
10d
Junior Merchandiser
The Watches of Switzerland Group —Leicester
- Computer literacy
- Merchandising
- Supervising experience
- Employee assistance programme
Care Assistant
HC-One - Rowans, The —Coalville
- £12.95 - £13.45 an hour
- Night shift
- Annual leave
- Employee assistance programme
Quick apply

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Patient Services Administrator

CB1 Medical
Hathern

Quick apply

Job details

Full-time
From £13.50 an hour
14 hours ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Customer service
Patient appointment coordination
Email software
Appointment booking and call handling
Continuous improvement
Staff training
Organisational skills
IT
Patient record updating
Patient registration
Medical terminology
Communication skills

Full job description

Patient Support Administrator

Office-Based | Loughborough Area | Full-Time | Permanent

CLOSING DATE: Monday 7th September 09.00
INTERVIEWS: In-Person, Hathern, Friday 11th September

CB1 Medical is seeking a highly organised, patient-focused Patient Support Administrator to join our growing team in the Loughborough area.

This is a fully office-based role within a fast-paced private healthcare environment. We are looking for someone with previous experience in private healthcare or a similarly high-demand clinical setting, who is confident managing patient communication, appointments, and operational workflows to a high standard.

You will report to the Patient Services Manager and COO and play a key role in ensuring patients move smoothly and efficiently through their care pathway.

If you thrive in structured, high-performance environments and take pride in delivering exceptional patient service, we would love to hear from you.

About CB1 Medical

CB1 Medical is a leading provider of specialist medical cannabis services in the UK. We operate within a regulated, governance-led framework and are committed to delivering safe, professional and patient-centred care.

As a private provider, we work at pace while maintaining high standards of service, communication and compliance.

Main Duties & Responsibilities

Represent CB1 Medical with professionalism, discretion and integrity at all times.
Deliver consistently high standards of patient service in a private healthcare setting.

The Patient Pathway

You will be responsible for managing and supporting patients through their clinical journey, including:

Receiving and processing patient registrations within defined response timeframes.
Managing appointment bookings, cancellations and rescheduling efficiently.
Monitoring capacity and escalating potential shortages to management.
Contacting patients via phone, email, and text to offer appointment options.
Confirming appointments and any special requirements.
Requesting relevant information from external providers in line with company policy.
Liaising with CB1 Pharmacy regarding medication-related queries.
Ensuring patient communication is clear, accurate and timely at all times.

This role requires the ability to work quickly and accurately while managing competing priorities.

Data Quality & Systems

Maintain accurate and up-to-date patient demographic information.
Record all patient interactions , ensuring a complete audit trail.
Support data accuracy and correction of errors as directed.
Cancel and rebook clinics where required by management.
Ensure all actions are completed within defined operational timeframes.

Code of Conduct & Operational Standards

Maintain strict patient confidentiality in line with policy and professional standards.
Fully comply with CB1 Medical policies and procedures.
Maintain 100% compliance with mandatory training.
Support induction and training of new team members where required.
Contribute to continuous service improvement and operational efficiency.
Support the adoption of new systems and processes to improve patient experience.

This role requires resilience, attention to detail, and the ability to perform consistently under pressure.

Person Specification

Essential

Experience working in private healthcare or a fast-paced clinical environment.
Strong IT skills including email, Word and Excel.
Demonstrated ability to deliver excellent customer service.
Ability to work efficiently in a fast-paced, high-volume setting.
Strong organisational and communication skills.

Desirable

Experience within a specialist clinic or regulated healthcare service.
Familiarity with medical terminology.
Experience in a telemedicine or digital healthcare environment.

Disclosure & Compliance

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service (DBS) check.

Job Type: Full-time

Pay: From £13.50 per hour

Benefits:

Company pension
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

member experience specialist jobs in mountsorrel, lec

Patient Services Administrator

Accreditation Officer (Fixed term maternity cover)

Sales Advisor

Trainee Plate Maker

Business Development Executive

Print Assistant - (No 2 Printer)

Festive Sales Assistant - Nottingham

Document Controller

Assistant Merchandiser

Works Supervisor - Day-to-Day Repairs Planning

Industrial Paint Team Leader

Operational Support Officer

Community Development Coordinator

Accounts Receivable Specialist

Sales - Sales Advisor Temporary - UK

Events and Marketing Assistant

Experienced Support Worker – Autism, Learning Disabilities & Mental Health

Customer Service Manager - Furniture and Lighting

Junior Merchandiser

Care Assistant

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