Customer experience manager Work, Jobs in Nantgarw, Rct (with Salaries)

Export Customer Service Representative
Univar Solutions UK Ltd —Caerphilly
- CRM software
12d
Customer Service Supervisor
Transport for Wales —Pontypridd
- Weekend availability
- Customer service
- Team management
- Training & development
Account Manager
CITY ELECTRICAL FACTORS LTD —Cardiff
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
Supply Chain Manager (FTC)
CheckFire Ltd —Bedwas
- From £50,000 a year
- Full-time
- Management
- Data analysis skills
- Analysis skills
- Free parking
- Profit sharing
Quick apply
4d
Project Support Manager- Future Workforce Solution
NHS Wales Shared Services Partnership —Cardiff
- £32,557 - £39,631 a year
- Full-time
- Continuous improvement
2d
Recycling Operative
CheckFire Ltd —Caerphilly
- £28,000.00 - £30,159.96 a year
- Full-time
- Heavy lifting
- Continuous improvement
- Warehouse experience
- Free parking
- Profit sharing
Quick apply
Purchase Ledger Administrator
PHSGroup —Caerphilly
- No weekends
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
9d
Sales Assistant
British Heart Foundation —Caerphilly
- £12.71 an hour
- Weekend availability
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
10d
Marketing Executive - Specialist
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave
Account Services Manager - Pharmacy
Cambrian Alliance Group —Cardiff
- Up to £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
Quick apply
5d
Unit Logistics Manager
We Are Epic Caterers —Cardiff
- Up to £30,000 a year
- Weekend availability
- Supervising experience
- Cleaning
- In-person
- Free parking
Quick apply
3d
Customer Ambassador
Portable Multimedia Limited T/A Nextbase —Caerphilly
- Hybrid work
- CRM software
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Retail Store Assistant
Sweets & Scents —Caerphilly
- £8.00 - £12.80 an hour
- 8 hour shift
- Basic maths
- Maths
- POS
- Store discount
- Employee discount
Quick apply
2d
Enablement & Quality Manager
Nextbase —Caerphilly
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
6d
Barista
Starbucks —Cardiff
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Human Resources Advisor
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Travel
- Human resources
- Communication skills
- Free parking
- Employee discount
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
3d
Senior Site Manager
Watkin Jones —Cardiff
- Full-time
- Remote
- Management
- Microsoft Office
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Supervisor
Marston's Pubs —Caerphilly
- From £12.81 an hour
- Customer service
- Supervising experience
- Guest services
Quick apply

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Export Customer Service Representative

Univar Solutions UK Ltd -
Caerphilly

Apply Now

Job details

12 days ago

Qualifications

CRM software
Import/export documentation
Client engagement
Logistics
Process improvement
Microsoft Office Suite
Customer loyalty building
Relationship management
Customer support
Customer interaction
Root cause analysis
Supply chain customer service

Full job description

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Leslie Court, Caerphilly

Overview

As an Export Customer Service Representative, you'll be the primary point of contact for customers requiring international shipments and export services.

Working closely with customers, sales teams, logistics providers, warehouses, and regulatory stakeholders, you will play a critical role in ensuring orders are processed accurately and delivered efficiently across international markets.

As part of our Customer Service team, you are the face of our business and essential in building loyalty, trust, and long-term customer relationships.

Key Responsibilities and Tasks

Working closely with Account Managers and Sales teams to support and develop relationships with export customers across multiple international markets
Providing first-class customer service by understanding customer requirements and ensuring export orders are managed efficiently from order placement through to delivery
Managing customer communications through various channels, including phone, email, and CRM systems
Processing export orders and coordinating shipments in compliance with international trade regulations, customer requirements, and company procedures
Preparing, reviewing, and coordinating export documentation, including commercial invoices, packing lists, certificates of origin, dangerous goods documentation, and customs paperwork as required
Liaising with freight forwarders, carriers, warehouses, and internal supply chain teams to ensure timely and compliant shipment execution
Monitoring order progress, proactively communicating shipment updates, and resolving delivery or customs-related issues
Understanding, prioritising, and escalating customer concerns while ensuring timely resolution and maintaining customer satisfaction
Supporting compliance with export controls, trade regulations, and country-specific documentation requirements
Identifying opportunities to improve customer experience, streamline processes, and enhance operational efficiency
Acting as the first point of contact for export customers, ensuring issues are managed professionally and resolved quickly and effectively

What We Are Looking For

You are comfortable using a PC, Microsoft Office applications, and Customer Relationship Management software, ideally SAP

Experience in export operations, international logistics, customs documentation, or global supply chain processes would be advantageous

You have strong attention to detail and enjoy coordinating multiple activities to ensure successful outcomes

You are skilled at investigating customer issues, identifying root causes, and implementing effective solutions

You are customer-focused, organised, resilient, and able to work effectively in a fast-paced international environment

Knowledge of export documentation, Incoterms, customs procedures, dangerous goods regulations, or international transportation processes would be beneficial

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification

Apply Now

Refine Your Search

customer experience manager jobs in nantgarw, rct

Export Customer Service Representative

Customer Service Supervisor

Account Manager

Supply Chain Manager (FTC)

Project Support Manager- Future Workforce Solution

Recycling Operative

Purchase Ledger Administrator

Sales Assistant

Marketing Executive - Specialist

Account Services Manager - Pharmacy

Unit Logistics Manager

Customer Ambassador

Customer Success Manager

Retail Store Assistant

Enablement & Quality Manager

Barista

Human Resources Advisor

Business Customer Services Manager

Senior Site Manager

Supervisor

I want to receive the latest job alerts for customer experience manager in nantgarw, rct

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