Junior maintenance Work, Jobs in Newcastle Under Lyme, Sts (with Salaries)

Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
12h
Junior Team Leader
Rentokil Initial Group —Stafford
- £28,604 a year
- Full-time
- Driving
- Leadership
- Relocation assistance
- Annual leave
Quick apply
10d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
10d
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
Maintenance Engineer (Injection Moulding)
Epson —Telford
- £39,676 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- In-person
- Communication skills
1d
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- Sales
- Customer service
- Care plans
Quick apply
Maintanance
Haughton Hall Hotel —Shifnal
- £13.00 - £14.50 an hour
- Full-time
- Management
- Schematics
- Customer service
- Free parking
- Employee discount
Quick apply
Building Surveyor - All Grades
Amey Ltd —Stafford
- CAD
- Maintenance
- Project management
- Annual leave
Quick apply
Maintenance Engineer
Epson —Telford
- £39,676 - £47,611 a year
- Full-time
- Engineering
- Microsoft Office
- Supervising experience
Quick apply
Highways Engineers
Amey Ltd —Stafford
- Hybrid work
- Civil engineering
- Engineering
- Supervising experience
- Annual leave
Quick apply
6d
Kitchen Porter 1 - Banqueting
FAIRMONT —Knutsford
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Quick apply
Retail Assistant Manager
Majestic Wine Warehouses Ltd. —Wilmslow
- £29,080.48 a year
- Weekend availability
- Communication skills
- Time management
- Employee discount
9d
Fixed Concrete Plant Mobile Fitter
Breedon Group plc —Crewe
- Full-time
- Maintenance
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Quick apply
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Wilmslow
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
9d
Retail Trainee Manager
Majestic Wine Warehouses Ltd. —Wilmslow
- £29,080.48 a year
- Weekend availability
- Leadership
- Communication skills
- Time management
- Employee discount
- Sick pay
9d
Chef
The Crawford Pub Company —Northwich
- £12.21 - £15.00 an hour
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Employee discount
Quick apply
Fire Alarm Service Engineer
Fire Safe Services Ltd —Cannock
- Overtime
- Mentoring
Quick apply
Senior Engineer(Asset)
Amey Ltd —Telford
- Part-time
- Maintenance
- Master's degree
- Project management
- Annual leave
Quick apply
Technical Delivery Engineer (nZero)
Bilfinger SE —Stone
- Hybrid work
- Engineering
- Communication skills

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Technical Support Agent Level 2

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£32,000 a year
12 hours ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Driving Licence
Azure
Computer Science
Kubernetes
Ansible
Microsoft SQL Server
Bash (Unix shell)
Docker
Bachelor's degree
Terraform
Scripting
IT
Linux
Root cause analysis
Communication skills
Python
PowerShell
Active Directory

Full job description

Job Role

This is an office based position.

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodia’s products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodia’s hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.
System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.
Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.
Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.
Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

junior maintenance jobs in newcastle under lyme, sts

Technical Support Agent Level 2

Junior Team Leader

Junior MDM Analyst

Customer Support Advisor

Maintenance Engineer (Injection Moulding)

2nd Line Project Engineer

Sales & Renewals Executive

Maintanance

Building Surveyor - All Grades

Maintenance Engineer

Highways Engineers

Kitchen Porter 1 - Banqueting

Retail Assistant Manager

Fixed Concrete Plant Mobile Fitter

Retail Sales Assistant/Driver

Retail Trainee Manager

Chef

Fire Alarm Service Engineer

Senior Engineer(Asset)

Technical Delivery Engineer (nZero)

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