Call centre Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Quick apply
3d
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Customer Support Agent
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,393 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
1d
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
10d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Alarm Call Handler (Part-Time AM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Out of Hours Call Handler
Safeguard Call Handling —Chester-le-Street
- £13.27 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
2d
VacancyTitle: Customer Advisor - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £26,435 a year
- Full-time
- Hybrid work
- Social media management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Sales
- Computer literacy
- Analysis skills
Quick apply
3d
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Multi-Channel Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £26,133 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Computer skills
- Employee discount
- Referral programme
Quick apply
Alarm Call Handler (Night Shift)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Quick apply
Outbound Bookings Advisor (Bank) - Customer Experience
The Healthcare Management Trust —Durham
- £12.85 an hour
- Customer service
- English
- In-person
Quick apply
8d

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call centre jobs near newcastle upon tyne, eng

Telephone Agent (Call Centre)

Explain Market Research -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Part-time
£13.45 an hour
3 days ago

Benefits

Casual dress
Annual leave
Company pension
Company events
Employee discount

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Typing
Communication skills

Full job description

Telephone Agent

Location: Grey Street, Newcastle City Centre (Office Based)

Salary - £13.45 per hour / £26,227 Pro Rata (based on 37.5 hours)

Guaranteed Hours Contracts and Living Wage Employer

Variety of Part Time Shifts available varying from 16-24 hours per week

Flexible shifts between - Monday (10am-7pm) Tuesday to Thursday (10am-8pm), Friday (9am-4pm), Saturday (9-2pm as and when required). NB – You will be required to work some evenings.

Closing Date - 23 July 2026

Students are welcome to apply, as long as they can maintain their guaranteed hours during university holiday periods, except when taking agreed annual leave.

This posting is intended for candidates who have not previously applied

About the Role

Join our Contact Centre, where every conversation helps shape the insights that support our client research and projects.

As a Telephone Agent, you’ll use a well‑designed script to conduct survey calls — asking set questions, capturing responses accurately, and keeping each interaction clear, friendly, and professional. There’s no need to create your own dialogue; your focus is on bringing the script to life, building rapport, and guiding people smoothly through the conversation.

If you enjoy connecting with others, follow processes well, and take pride in quality work, this could be the perfect role for you.

What are you waiting for?

What You’ll Do

Conduct outbound research‑based telephone interviews on behalf of our clients
Capture and record responses clearly during calls
Handle customer information securely and in line with procedures
Represent our brand with a confident, friendly telephone manner

What We’re Looking For

Customer service or contact centre experience (or similar)
Self-motivated individuals who focus on outcomes, uphold our values and take pride in their work at all times
Effective and confident communicator both verbal and written
Able to follow scripts while staying personable and engaging on the phone
Someone who can demonstrate flexibility and resilience remaining positive at all times
Reliable, punctual and able to meet your scheduled hours
Good typing skills and accuracy when entering data

Role is subject to a basic DBS check (which we deem is satisfactory).

All applicants must have the legal right to work in the UK. Explain Market Research are unable to support Visa Applications/Sponsorship.

Please note that this advert may be closed prior to the stipulated closing date should a suitable candidate(s) be identified. Due to the volume of applications; only shortlisted applicants will be contacted.

Explain Market Research is an equal opportunities employer.

Job Types: Part-time, Permanent

Pay: £13.45 per hour

Benefits:

Casual dress
Company events
Company pension
Employee discount

Application question(s):

• Do you have any unspent criminal convictions or conditional cautions (excluding speeding offences) under the Rehabilitation of Offenders Act 1974? (Yes or No) - If yes, please provide brief details below
Outline what makes you the ideal candidate for this role? (maximum of 300 words)

Education:

GCSE or equivalent (preferred)

Work Location: In person

Quick apply

Refine Your Search

call centre jobs in newcastle upon tyne, eng

Telephone Agent (Call Centre)

Contact Centre Service Advisor - Newcastle

Customer Support Agent

Customer Service Representative

Customer Service Advisor

Alarm Call Handler (Part-Time AM)

Alarm Call Handler

Alarm Call Handler (Part-Time PM)

Contact Centre Operator

Customer Care Call Advisor

Alarm Call Handler (Full-Time PM)

Out of Hours Call Handler

VacancyTitle: Customer Advisor - Billing Call Centre

Alarm Call Handler (Part-Time Mornings)

Telephone Operator

SENIOR CALL CENTRE AGENT

Service Advisor (Customer Service)

Multi-Channel Customer Service Advisor

Alarm Call Handler (Night Shift)

Outbound Bookings Advisor (Bank) - Customer Experience

I want to receive the latest job alerts for call centre in newcastle upon tyne, eng

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