Customer success director Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Success Director
TSG —Gateshead
- £100,000 - £110,000 a year
- Business development
- No degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Managing Director
Lucy Zodion —Newcastle upon Tyne
- Master's degree
- Business development
- Continuous improvement
Key Account Director
ISS Facility Services —Newcastle upon Tyne
- Contracts
Quick apply
Client Partner
Seriös Group —Newcastle upon Tyne
- Up to £70,000 a year
- Hybrid work
- Sick pay
Quick apply
Strategic Prioritisation & Insight Lead
HM Revenue and Customs —Newcastle upon Tyne
- £65,869 - £72,711 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
11d
Lead Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Product management
- Travel
- Work from home
8d
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
Project Manager
Ion Industries —Newcastle upon Tyne
- £30,000 - £375,000 a year
- Full-time
- Organisational skills
- Time management
Director of Corporate Services - Marine Management Organisation (MMO)
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Part-time
- Management
- Presentation skills
- Human resources
Manager, People
Arctic Wolf —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
3d
Enterprise Account Director
Aspire Technology Solutions —Gateshead
- £50,000 - £60,000 a year
- Full-time
- Business development
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
Quick apply
Senior Project Manager
Ion Industries —Newcastle upon Tyne
- £37,000 - £55,000 a year
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Time management
Quick apply
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Director Of Strategy and Tax Administration
HM Revenue and Customs —Newcastle upon Tyne
- £105,000 a year
- Full-time
- Presentation skills
- Leadership
1d
Business Development Director
TSG —Gateshead
- £0.01 - £80,000.00 a year
- Microsoft Powerpoint
- Azure
- Research
- Annual leave
- Employee assistance programme
Quick apply
Clinic Manager - Aesthetics and Skin Clinic
Cosmetology Co. Ltd —Newcastle upon Tyne
- £33,000 - £36,000 a year
- Full-time
- Management
- Inventory control
- Recruiting
- Free parking
- Annual leave
Quick apply
4d
Director, Wealth Manager
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Business development
- Team management
- Financial services
14d
Account Director - Pharma, Healthcare & Life Sciences
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Life insurance
Quick apply

I want to receive the latest job alerts for customer success director in newcastle upon tyne, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success director jobs near newcastle upon tyne, eng

Customer Success Director

TSG -
Gateshead

Quick apply

Job details

Permanent
£100,000 - £110,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Driving Licence
Stakeholder collaboration
Business development
Strategic selling
Business lead generation
Customer acquisition
Progress tracking
Time management

Full job description

About the role;

As a Customer Success Director you will be responsible for facilitating the acquisition of new name customers, of the appropriate profile, and delivering new lines of business wins within specified existing customers.

National travel will be required as part of this role.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Work with new name and new line of business opportunities within defined guidelines and timescales.
Deliver consistently against all targets.
Build, manage and maintain a substantial pipeline of qualified opportunities to underpin target achievement.
Ensure that all pipeline activity is accurately recorded and updated within CRM.
As directed, thoroughly research and understand individual market sectors to identify potential customer targets.
Accurately forecast expected business by month & quarter.
Clearly understand TSG’s Microsoft and Managed Services portfolio and the ways in which TSG’s services’ portfolio, and delivery approach, can be differentiated.
Successfully position TSG’s solutions within the context appropriate to the specific customer or sector, utilising value-based arguments and consultative Service Design engagement practices.
Demonstrate commercial awareness, particularly in terms of the Service Design negotiation.
Track progress against targets on an ongoing basis and take necessary action to re-focus efforts if targets are not being met.
Ensure all projects receive a professional handover from Service Design to Service Delivery, including Customer Success Management.
Continually development your knowledge and skills to ensure that they remain current and relevant.
Always promote a professional image.
Ensure completion of all relevant and required documentation and adherence to all relevant and required processes.
Demonstrate effective and collaborative use of all available, relevant resources.
Practical and action orientated activity and performance planning.

Knowledge, Skills & Experience;

Degree level an advantage or equivalent experience.
Good experience in account management, business development, solution and/or service design with demonstrable success.
Demonstrable track-record in the successful design and/or management and/or sales of technology solutions.
Background within the ICT sector.
Background within and understanding of SME market segment.
Engagement experience at a senior management and business owner level.
Ability to build rapport and good working relationships with key stakeholders.
Commercial awareness and a broad understanding of business issues.
Needs-based service design approach gained via consultative engagement with C-level individuals.
Proactive and highly organised with strong time management and planning skills and proven ability to multi-task.
Full UK driving license and access to a car for work purposes is essential

Benefits;

Company bonus scheme
25 days annual leave + public holidays
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Employee discounts
Electric vehicle salary sacrifice
Employee Assistance Programme
Paid CSR Days
Company sick pay
Income protection cover
Enhanced Maternity and Paternity pay
Home-based and hybrid opportunities
Long service benefits including increased annual leave accrued with service
Cycle to work scheme
Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.

Quick apply

Refine Your Search

customer success director jobs in newcastle upon tyne, eng

Customer Success Director

Head of Enterprise Performance

Managing Director

Key Account Director

Client Partner

Strategic Prioritisation & Insight Lead

Lead Product Manager

Senior Resource Planning Manager

Project Manager

Director of Corporate Services - Marine Management Organisation (MMO)

Manager, People

Enterprise Account Director

Senior Account Manager (MPS & Solution Sales, North East)

Senior Project Manager

Key Account Manager

Director Of Strategy and Tax Administration

Business Development Director

Clinic Manager - Aesthetics and Skin Clinic

Director, Wealth Manager

Account Director - Pharma, Healthcare & Life Sciences

I want to receive the latest job alerts for customer success director in newcastle upon tyne, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected