Access control specialist Work, Jobs in Newdigate, Sry (with Salaries)

Shared Service Centre Officer
Civil Aviation Authority —Gatwick Airport
- £24,290 - £25,500 a year
- Full-time
- CRM software
- Databases
- Presentation skills
13d
Internal Systems Administrator
David Howard Ltd —Weybridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Continuous improvement
- Flexitime
- Work from home
Quick apply
5d
Stroke Association Stroke Support Coordinator
Stroke Association —Croydon
- £1,965.60 - £22,600.00 a year
- Part-time
- Remote
- Experience working with individuals with disabilities
- Travel
- Organisational skills
10d
Drinking Water Safety Plan Analyst
SES Water —Redhill
- £34,000 - £36,000 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Transport Operations Coordinator
Saga —Crawley
- £28,600 a year
- 12 hour shift
- Organisational skills
- Communication skills
- Work from home
- Employee discount
Quick apply
9d
Ambulance Fleet Assistant
EMED Group —Burgess Hill
- £13 an hour
- Full-time
- Maintenance
- Organisational skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Security Officer
Medirest —Guildford
- £16.04 an hour
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
11d
Student Welfare Officer
Jubilee High School —Addlestone
- £25,838 - £27,710 a year
- Part-time
- In-person
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
Family Support Assistant
WSCC —Horsham
- £28,153 - £29,542 a year
- Full-time
- Customer service
- Communication skills
- School
- Annual leave
10d
General Porter (St Helier)
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £15.42 an hour
- Full-time
3d
CCTV Operator
Wilson James —Sunbury
- £17.42 an hour
- Full-time
- Analysis skills
- First Aid Certification
- Communication skills
- Annual leave
- Employee discount
3d
Store Manager
Big Yellow Self Storage Company —London
- £41,390 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
Assistant Construction Contracts Manager
MCD Heritage Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
3d
Support Worker
Leonard Cheshire —Crawley
- £13.38 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Logistics Technician
Katalyst Data Management —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Data entry
- Warehouse experience
- Communication skills
Quick apply
8d
Premium Experience Coordinator (FTC)
Formula E —London
- £30,800 - £33,000 a year
- Hybrid work
- Travel
- Organisational skills
- Store discount
- Annual leave
8d
Care Manager
SureCare Guildford & Woking —Guildford
- £30,000 - £34,000 a year
- Full-time
- Business development
- Analysis skills
- Bachelor's degree
- Free parking
- Paid training
Quick apply
Hygiene Service Technician.
Rentokil Initial Group —Woking
- £26,655 a year
- Overtime
- Customer service
- No experience needed
- Communication skills
- Relocation assistance
- Annual leave
Quick apply

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Shared Service Centre Officer

Civil Aviation Authority -
Gatwick Airport

Apply Now

Job details

Full-time | Fixed term contract
£24,290 - £25,500 a year
13 days ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Databases
Presentation skills
Computer skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Date: 17 Aug 2026

Location: Gatwick, GB

Company: Civil Aviation Authority

Salary: £24,290 up to £25,500 dependent upon experience

Contract Type: 12 to 18 months Fixed Term Contract, Full-time

Security Level: BPSS

Location: Aviation House Gatwick – min 2 days in the office per week.

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: 31st August 2026

Interview Date: 14th – 17th September 2026

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Shared Service Centre (SSC) at the Civil Aviation Authority (CAA) provides a range of services that underpin the UK’s Aviation Safety framework and is the starting point for so many CAA processes where the first line of regulatory control and safety regulation begins at the application stage. We handle the applications for most of the licences, certificates, approvals, permits and permissions that the CAA issues.

The Role

The Contact Centre & Shared Service Officer is responsible for delivering a high-quality customer experience while providing administrative and operational support across the Shared Service Centre (SSC). Acting as a key point of contact for customers, the role handles telephone, email, and digital enquiries, processes applications and documentation, and supports the delivery of regulatory and business services. The postholder will ensure accuracy, efficiency, and exceptional service standards while contributing to continuous improvement and team success.

Core Accountabilities

Serve as the first point of contact for customers, responding to telephone, email, and online enquiries professionally and efficiently.
Deliver excellent customer service by providing accurate information, guidance, and support on SSC services and processes.
Process a variety of applications, forms, and supporting documentation in accordance with established procedures and service standards.
Review and validate information received, ensuring completeness, accuracy, and compliance with organisational requirements.
Maintain customer records using Microsoft Office applications and bespoke databases and systems.
Escalate complex enquiries or issues to specialist teams when required.
Support the delivery of key business objectives by managing workloads effectively and meeting agreed service levels and deadlines.
Work collaboratively with colleagues across the SSC to ensure a consistent and efficient customer experience.
Develop specialist knowledge of SSC services and processes and provide support and guidance to colleagues and customers where appropriate.
Identify opportunities to improve customer journeys, processes, and team performance.
Contribute positively to team objectives and adapt to changing priorities and business demands.

About You

We are looking for a proactive and customer-focused individual who enjoys working in a fast-paced environment and can balance customer contact with administrative responsibilities.

Essential

You will have:
Experience delivering excellent customer service in a contact centre, shared service, administrative, or similar environment.
Strong communication skills, both written and verbal, with the ability to explain information clearly and professionally.
Good IT skills, including Microsoft Office applications and the ability to learn new systems quickly.
Excellent attention to detail and a commitment to accuracy and quality standards.
Strong organisational and time-management skills, with the ability to manage competing priorities.
A collaborative approach and the ability to work effectively as part of a team.
Flexibility and resilience when adapting to changing workloads and business priorities.
A proactive mindset with a willingness to learn new skills and take on new challenges.

Desirable

Experience working within a contact centre or shared service environment.
Experience processing applications, documentation, or records.
Knowledge of regulatory, aviation, or public sector services.
Experience using customer relationship management (CRM) systems or case management systems.

Competencies

Customer Focus
Quality & Attention to Detail
Communication & Influencing
Teamwork & Collaboration
Adaptability & Resilience

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken.

If you do not meet these requirements, we may not be able to accept your application.

For more information on BPSS clearance please visit - BPSS clearance

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Relocation & Property

The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.

We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.

We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028

Inclusive Recruitment

We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.

Use of Artificial Intelligence by candidates in the CAA recruitment process

We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.

Working With Us

Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone –

Closing Date: 31st August 2026

Interview Date: 14th – 17th September 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

No recruitment agencies please.

Job Segment: CRM, Call Center, Compliance, Relationship Manager, Law, Technology, Customer Service, Legal

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Refine Your Search

access control specialist jobs in newdigate, sry

Shared Service Centre Officer

Internal Systems Administrator

Stroke Association Stroke Support Coordinator

Drinking Water Safety Plan Analyst

Transport Operations Coordinator

Ambulance Fleet Assistant

Security Officer

Student Welfare Officer

Bespoke Relocation Manager

Head of IT

Family Support Assistant

General Porter (St Helier)

CCTV Operator

Store Manager

Assistant Construction Contracts Manager

Support Worker

Logistics Technician

Premium Experience Coordinator (FTC)

Care Manager

Hygiene Service Technician.

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