Relationship manager Work, Jobs in Northampton (with Salaries)

Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
7d
Health & Wellbeing Manager
Northampton Saints Foundation —Northampton
- £35,000 - £38,000 a year
- Full-time
- Management
- Recruiting
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Crime and Fraud Manager
DPD Group UK —Milton Keynes
- £56,500 a year
- Full-time
- Travel
- Communication skills
- Free parking
Quick apply
Operational Resilience Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Business Development/Account Manager
SiteTrackPRO —Northampton
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Free parking
- Work from home
Quick apply
10d
Registered Manager
Changing Lives Care Group —Northampton
- £45,000 - £54,500 a year
- Full-time
- Experience working with children
- Organisational skills
- In-person
- Work from home
- Referral programme
Quick apply
Senior Account Manager
Origin Business Finance Ltd —Northampton
- £130,000 - £160,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
Quick apply
5d
HR Officer
Dachser —Northampton
- Full-time
- Continuous improvement
- Conflict management
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Senior Category Manager
Raja Pack UK —Bedford
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
Quick apply
Senior Contracts Manager
Structivus ltd —Northampton
- £60,000 - £100,000 a year
- Team management
- Recruiting
- Organisational skills
Quick apply
Broker Relationship Manager
Moorgate Broker Network —Towcester
- £27,000 - £30,000 a year
- Full-time
- Maths
- Accounting
- Computer skills
- Free parking
- Gym membership
Quick apply
13d
B2B Sales Manager
MTH Networks & Monkey Tree Hosting Ltd. —Kettering
- £40,000 - £50,000 a year
- Full-time
- Business development
- Free parking
Quick apply
13d
Area Manager
Inter County Service Group Ltd —Wellingborough
- From £34,000 a year
- Full-time
- Customer service
- English
- Team management
Quick apply
Business Development Manager
Ezy Cars Limited —Northampton
- £47,500 - £55,500 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
11d
Registered Manager
St Matthews Healthcare —Northampton
- Up to £55,000 a year
- Full-time
- Management
- Nursing home
- Budgeting
- Free parking
- Employee discount
Quick apply
5d
Commercial Sales Development Manager
Bodypower Sports plc Fitness Superstore —Moulton
- Full-time
- Microsoft Powerpoint
- Business development
- Budgeting
- Free parking
- Employee discount
Quick apply
6d
Business Development Manager
Protest ES Ltd —Northampton
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
3d
Final MileTerritory Manager
Evri —Northampton
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Engagement Coordinator
Warrens —Crick
- Full-time
- Microsoft Word
- Computer literacy
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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Head of Client Services

Vets for Pets -
Northampton

Apply Now

Job details

Full-time
Up to £45,000 a year
7 days ago

Benefits

Free flu jabs
Discounted gym membership
Employee discount

Qualifications

Client engagement
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Professional development mentoring
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.

This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.

The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.

The Role

Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.

Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.

What You'll Be Responsible For

Leading and developing our client-facing teams to deliver exceptional service every day.
Creating a positive, welcoming and professional experience for clients, pets and referring practices.
Coaching, mentoring and supporting managers and colleagues to achieve their full potential.
Driving service improvements through client feedback, KPIs and operational insight.
Managing complaints with empathy and efficiency, turning feedback into meaningful improvements.
Supporting marketing, social media and community engagement to strengthen our local reputation.
Collaborating with clinical and operational teams to improve workflows and service delivery.
Supporting business performance through effective resource planning, financial awareness and operational excellence.

About You

You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.

You'll bring:

Proven leadership experience in a customer-focused environment.
The ability to inspire, coach and develop high-performing teams.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with strong organisational skills.
Experience using data and customer feedback to drive continuous improvement.
A genuine commitment to delivering exceptional service.

Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.

Why Join Us?

This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.

If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.

What we offer:

Modern facilities
A genuinely friendly, inclusive workplace
Exclusive company discounts and rewards
Gym membership
Birthday day off
Extra days holiday after 2 years’ service up to 1 week.
Free flu vaccination
Contribution to eye care

This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

Refine Your Search

relationship manager jobs in northampton

Head of Client Services

Health & Wellbeing Manager

Employee Relations Manager, Employee Experience & Relations UK&IE

Crime and Fraud Manager

Operational Resilience Manager

Business Development/Account Manager

Registered Manager

Senior Account Manager

HR Officer

Senior Category Manager

Senior Contracts Manager

Broker Relationship Manager

B2B Sales Manager

Area Manager

Business Development Manager

Registered Manager

Commercial Sales Development Manager

Business Development Manager

Final MileTerritory Manager

Engagement Coordinator

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