Customer support & client services Work, Jobs in Norwich, Eng (with Salaries)

Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Secretary/Administrator
Humberts —Norwich
- From £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Flexible schedule
Quick apply
11d
Accounts Assistant
Alan Boswell Group —Norwich
- £22,000 - £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee discount
- Life insurance
Quick apply
1d
Adhoc Wedding and Events Team
GingerLily Catering —Norwich
- £12.75 an hour
- Part-time
- Hospitality
- Customer service
- Organisational skills
Quick apply
2d
Customer Contact Advisor (Sundays)
Norse Group LTD —Norwich
- £26,438.07 a year
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
File Review Consultant
Alan Boswell Group —Norwich
- £25 - £35 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- IT
- Employee discount
- Life insurance
Quick apply
1d
Customer Solutions Advisor
Indigo Swan —Norwich
- Up to £26,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Work from home
Quick apply
8d
Retail Supervisor
Bullens Jewellers —Norwich
- Full-time
- Management
- Sales
- In-person
- Store discount
- Employee discount
Quick apply
7d
Waking Watch
Places for People —Norwich
- £13.45 an hour
- Customer service
- University
- IT
- Employee discount
Workplace Support Co-Ordinator
Emcor —Norwich
- £28,052 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
14d
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Service Coordinator
Osiris IT —Norwich
- £28,000 - £31,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
- Work from home
Quick apply
11d
Food Picker / Packer
Dyvine Ltd —Norwich
- From £12.71 an hour
- Part-time
- Heavy lifting
- English
- Warehouse experience
- Health & wellbeing programme
- Annual leave
Quick apply
Client Delivery Executive
NielsenIQ —Norwich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee assistance programme
Quick apply
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
1d
Commercial Account Handler / Insurance Broker
Jigsaw Insurance —Norwich
- £25,009 - £39,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Advisor - TradePoint
B&Q —Great Yarmouth
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
6d
Goods Processing and Logistics Operator
Norwich Instrument Services Ltd —Norwich
- From £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
5d
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- Google Suite
- Windows
Private Medical Insurance Account Executive (PMI)
Alan Boswell Group —Norwich
- £45,000 - £55,000 a year
- Full-time
- Sales
- Customer service
- Travel
- Annual leave
- Life insurance
Quick apply
11d

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Client Services Representative

Heritage Wills
Norwich

Quick apply

Job details

Full-time
£26,437 a year

Benefits

Free parking
Company pension
Company events
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
Salesforce
Microsoft Office
Financial services

Full job description

Role Overview:

The successful candidate will be the first point of contact for clients, requiring a professional, approachable, and confident manner. They must remain calm in difficult or stressful situations and be a team player capable of working independently within a busy department. Attention to detail, accuracy, and thoroughness are essential, along with flexibility and the ability to prioritise tasks. As Heritage Wills is continually evolving, the ability to embrace and enjoy change is key.

Summary of Job:

Handle incoming and outgoing telephone, email, and webchat enquiries from existing and new clients.
Arrange appointments for Estate Planning Consultants.
Provide support to Estate Planning Consultants with continued client support, assisting with documents and chasing outstanding information.
Have the ability to build excellent customer relations through effective communication and service.
Maintain and update client records, take payments, and perform general office duties.

Main Responsibilities:

Professionally handle enquiries from existing and new clients.
Welcoming clients to the office when attending appointments.
Arrange appointments for Estate Planning Consultants.
Assisting clients with documents.
Providing administrative support to Estate Planning Consultants
Answer clients initial questions about products, services, and fees.
Manage a personal call list of potential clients.
Accurately upload new enquiry details to the database.
Record all client interactions and ensure contact details are up-to-date.
Ensure the Estate Planning Consultants' diary is managed and updated correctly.
Process client payments.
Perform other administrative duties as required.

Technical and Essential Skills:

Experience in a customer service role.
Passionate about providing a great experience for all clients.
Demonstrable professional telephone manner.
Ability to maintain focus and accuracy in a busy office environment.
Ability to work individually and as part of a wider team.
Experience using Office 365 (Outlook, Word, Excel).
Ability to embrace change.

This role is ideal for someone who thrives in a dynamic environment and is committed to delivering exceptional client service.

All CVs to be emailed to Katie Mountain - [email protected]

Job Type: Full-time

Pay: £26,437.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in norwich, eng

Client Services Representative

Secretary/Administrator

Accounts Assistant

Adhoc Wedding and Events Team

Customer Contact Advisor (Sundays)

File Review Consultant

Customer Solutions Advisor

Retail Supervisor

Waking Watch

Workplace Support Co-Ordinator

Digital Marketing Consultant

Service Coordinator

Food Picker / Packer

Client Delivery Executive

Contact Centre Team Manager - Customer Service

Commercial Account Handler / Insurance Broker

Customer Advisor - TradePoint

Goods Processing and Logistics Operator

Customer Implementation Consultant

Private Medical Insurance Account Executive (PMI)

I want to receive the latest job alerts for customer support & client services in norwich, eng

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