Learning and development Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
6d
SEN Education and Engagement Specialist
Fresh Start in Education —Norwich
- £25 - £35 an hour
- School
- Employee discount
Quick apply
Senior Copy Editor
Studio Miko —Norwich
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Learning & Development System Coordinator - 12-Month FTC Maternity Cover
Culligan Shared Services —Dereham
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Learning Services Advisor (LSA)
Access Creative College —Norwich
- £26,300 - £28,800 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
Quick apply
5d
Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
11d
Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Customer service
- Master's degree
- No degree
11d
Head of Careers
GDST —Norwich
- £25,325 - £40,989 a year
- Part-time
- Organisational skills
- Communication skills
- School
5d
Audit Assistant Manager - East Anglia
BDO —Norwich
- Full-time
Trainee Electrical and Automation Engineer
Thomson Sawmills Ltd —Norwich
- £30,000 - £35,000 a year
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Quick apply
14d
Clinical Team Administrator
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- Accounting
- Time management
7d
Development Officer
GDST —Norwich
- £27,171 - £30,720 a year
- Part-time
- School
NIDAS Assistant Service Manager
Leeway Domestic Violence & Abuse Services —Norwich
- £36,793 a year
- Full-time
- Public speaking
- Microsoft Office
- Supervising experience
Quick apply
5d
Mental Health Recovery Support Worker
Norfolk Integrated Housing & Community Support Services (NIHCSS) —Norwich
- £26,034.91 a year
- Weekend availability
- Applied behaviour analysis
- Working with children
- Travel
- Free parking
- Store discount
Quick apply
14d
Chaplain
The Salvation Army —Norwich
- £31,574 a year
- Leadership
14d
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Blood Donation Team Assistant (Bank)
NHS Blood and Transplant —Norwich
- £12.92 an hour
- Weekend availability
- Employee assistance programme
6d
Librarian and Enrichment Coordinator
Inspiration Trust —Norwich
- £26,217 - £28,439 a year
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
12d
Civil and Structural Engineering Graduate Scheme
AtkinsRéalis —Norwich
- £31,000 - £33,500 a year
- Full-time
- Civil engineering
- Engineering
- Mentoring
- Annual leave
Assistant Psychologist
Norfolk & Suffolk Foundation Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Travel
- Psychology
- Annual leave
- Employee discount
1d

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Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
6 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

learning and development jobs in norwich, eng

Quality Assurance and Training Specialist

SEN Education and Engagement Specialist

Senior Copy Editor

Learning & Development System Coordinator - 12-Month FTC Maternity Cover

Learning Services Advisor (LSA)

Senior Clinical Manager for Complaints, Learning and Improvement

Senior Clinical Manager for Complaints, Learning and Improvement

Head of Careers

Audit Assistant Manager - East Anglia

Trainee Electrical and Automation Engineer

Clinical Team Administrator

Development Officer

NIDAS Assistant Service Manager

Mental Health Recovery Support Worker

Chaplain

Digital Marketing Consultant

Blood Donation Team Assistant (Bank)

Librarian and Enrichment Coordinator

Civil and Structural Engineering Graduate Scheme

Assistant Psychologist

I want to receive the latest job alerts for learning and development in norwich, eng

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