Customer service manager Work, Jobs in Norwich (with Salaries)

Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
13d
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Holiday Home Sales - Holiday Home Sales Manager - HH1
Parkdean Resorts —Lowestoft
- £43,930 a year
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Store discount
- Employee assistance programme
Quick apply
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
9d
Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
6d
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
9d
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Employee assistance programme
- Referral programme
Customer Relations Manager
Aria Care —Norwich
2d
General Manager
Franks Old Catton —Norwich
- From £15 an hour
- Full-time
- Hospitality
- Sales
- Organisational skills
- Employee discount
Quick apply
3d
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Branch Manager
REXEL —Norwich
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
IT Manager
Pikl Insurance —Norwich
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Food Manager
Sainsbury's —Norwich
- £32,700 a year
- Management
- Leadership
- Employee discount
2d
Liz Earle - Counter Manager
Boots —Norwich
- £27,121 - £30,506 a year
- Weekend availability
- Customer service
- IT
- School
- Store discount
- Employee discount
3d
Area Manager
Booker Group —Great Yarmouth
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
2d
Furniture & Craft Emporium Manager
Big C Cancer Charity —Wymondham
- £26,680 - £29,442 a year
- Weekend availability
- Warehouse experience
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
9d
Repair and Voids Manager
Bromford Flagship Livewest —Kessingland
- £46,279.25 - £53,207.28 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
6d
AI Platform & Infrastructure Lead
Naked Wines —Norwich
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Quick apply
Motorhome Sales & Brokerage Manager
Thurton Auto Centre Ltd —Norwich
- £30,000.00 - £71,355.53 a year
- Full-time
- CRM software
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
1d

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Customer Service Manager - Rackheath

Angling Direct -
Rackheath

Quick apply

Job details

From £40,000 a year

Qualifications

Customer service
Zendesk
Leadership

Full job description

Customer Service Manager - Hybrid | Head Office, Rackheath, Norwich | Experienced people leader role I Salary £40k+

Do you have what it takes to lead the future of customer experience at Angling Direct?

At Angling Direct, we are on an exciting journey as the UK’s leading specialist fishing tackle retailer and a growing omnichannel business across the UK and Europe.As we continue to expand, we're investing in our customer experience and looking for an experienced Customer Service Manager to lead our customer contact operation, develop our team and help shape the future of customer service across the business.

This is a fantastic opportunity for an experienced customer service or contact centre leader who thrives in a fast-paced environment and understands the importance of delivering exceptional customer experiences across every customer touchpoint.

You'll be responsible for leading a multi-channel customer service team, ensuring customers receive knowledgeable, timely and professional support via telephone, email, live chat and digital channels. At the same time, you'll help drive continuous improvement, modernise processes and make greater use of data, automation and AI-enabled solutions to improve efficiency and customer satisfaction.

The Opportunity

This is a highly visible leadership role with real ownership and influence.

You'll be responsible for the day-to-day management of the customer service operation, ensuring service levels, response times, quality standards and customer satisfaction targets are consistently achieved. You'll coach and develop your team, manage performance, oversee escalations and create a positive culture focused on accountability, service excellence and continuous improvement. Beyond daily operations, you'll act as the voice of the customer across Angling Direct, working closely with Ecommerce, Technology, Marketing, Retail Operations, Warehousing and Logistics to identify opportunities to improve the customer journey and support business growth.

What You’ll Be Doing

Lead, coach and develop a high-performing Customer Service team
Build a positive, accountable and customer-focused team culture
Oversee the day-to-day running of the team, including workload management, priorities, rotas, performance, quality and escalations
Improve customer satisfaction, response times, service levels and quality standards
Use data, insight and customer feedback to identify trends, root causes and improvement opportunities
Own and optimise customer service platforms, including Dixa, Zendesk or similar customer service technologies
Identify opportunities to improve efficiency through automation, self-service and smarter workflows
Act as the voice of the customer across the business, influencing improvements to the wider customer journey
Partner cross-functionally with teams across Ecommerce, Technology, Marketing, Retail, Warehousing and Logistics.

What We’re Looking For

We are looking for a confident and credible customer service leader who can balance hands-on operational management, people leadership and continuous improvement. You may already be leading a customer service, contact centre or customer experience function within retail, ecommerce, consumer goods or another fast-paced customer-facing environment, with proven experience of running a team and managing day-to-day service delivery.

You will bring professionalism, strong leadership skills, a practical and improvement-focused mindset, and the ability to turn customer insight into meaningful action. Experience using customer service platforms such as Dixa, Zendesk or similar systems is important, alongside confidence using reporting tools, automation or AI-enabled support solutions to improve service quality and efficiency.

Why Join Angling Direct?

Join the UK’s leading specialist fishing tackle retailer
Be part of a growing omnichannel business with ambitious plans across the UK and Europe
Shape and modernise a key customer-facing function
Work in a role with real ownership, visibility and influence
Use customer insight, technology and innovation to make a measureable impact
Join a passionate, knowledgeable and customer-focused business where your leadership can make a genuine difference.

Ready to Lead the Next Stage of Our Customer Experience?

If you are an experienced customer service leader who can inspire a team, drive performance and help shape a modern, customer-first service operation, or know someone who is, we would love to hear from you.

Apply today and help us deliver exceptional experiences for every Angling Direct customer.

Closing date for applications: 31 July 2026

Quick apply

Refine Your Search

customer service manager jobs in norwich

Customer Service Manager - Rackheath

Contact Centre Team Manager - Customer Service

Branch Sales Manager

Holiday Home Sales - Holiday Home Sales Manager - HH1

Management - Management Trainee

Customer Services Manager

Case Manager

VacancyTitle: Head Receptionist

Customer Relations Manager

General Manager

General Manager - New Club Opening

Branch Manager

IT Manager

Food Manager

Liz Earle - Counter Manager

Area Manager

Furniture & Craft Emporium Manager

Repair and Voids Manager

AI Platform & Infrastructure Lead

Motorhome Sales & Brokerage Manager

I want to receive the latest job alerts for customer service manager in norwich

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