Installation technician Work, Jobs in Norwood, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Technician/Driver
Fast UK Parcel —Gatwick Airport
- £160 - £200 a day
- Part-time
- Heavy lifting
- No experience needed
- Driving
Quick apply
12d
Field Service Technician
Culligan UK limited —Bromley
- £29,700 a year
- Full-time
- Plumbing
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
M & E Technician
Equans —Lewisham
- Full-time
- Maintenance
- HVAC
- Annual leave
- Employee assistance programme
Delivery & Install Technician
Ben Whistler Ltd —London
- Full-time
- English
- Driving
- Travel
- Free parking
Quick apply
5d
Arcade & Games Maintenance Technician (Part-Time / Ad Hoc)
The Racing Bug —London
- £18 - £25 an hour
- Part-time
- Maintenance
- Driving
- In-person
Quick apply
13d
Engineering Apprenticeship
South Thames Colleges Group —Croydon
- £17,000 a year
- Full-time
- Engineering
- School
Metalwork Fabricator
Cox London —Tottenham Hale
- From £31,000 a year
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Power tools
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Field Service Technician West London - Coffee Machines
Scanomat UK Limited —London
- From £35,000 a year
- Full-time
- Computer literacy
- Travel
- Organisational skills
- Annual leave
Quick apply
5d
On Wing Support Technician - Heathrow
GE Aerospace —London
- Full-time
- Maintenance
- Travel
- Communication skills
- Relocation assistance
12d
Aero Senior Field Service Engineer (M/F/D)
Baker Hughes —London
- Full-time
- Customer service
- Maintenance
- English
- Flexible schedule
- Life insurance
Electrical Installation Technician (Entry Level)
Yunex Traffic —Leatherhead
- Overtime
- No experience needed
- Communication skills
- Gym membership
Plumber/Gas Engineer
BELFOR UK Ltd —London
- Up to £55,000 a year
- Overtime
- Employee assistance programme
- Life insurance
Quick apply
5d
Vehicle Conversion Technician (Luxury Automotive Builds)
Driven Landjets —Harlow
- £28,800 - £50,000 a year
- Full-time
- Carpentry
- Heavy lifting
- Driving
Quick apply
11d
Field Technical Specialist
M Group —London
- £46,000 - £46,623 a year
- Management
- Negotiation
- Annual leave
Freelance Driver and Setup Technician
Powerhouse Hire —London
- £14 - £15 an hour
- Driving
- Organisational skills
- Hand tools
Quick apply
Trainee Bird Proofing Pest Technician
Cleankill (Environmental Services) Limited —Greenwich West
- £28,000 a year
- Overtime
- Maintenance
- Construction experience
- In-person
Quick apply
3d
Sporting Systems Technician
Formula 1 —Biggin Hill
- Full-time
- Travel
- IT
- Time management
- Store discount
- Annual leave
Capacity Installation Technician - North London, Infrastructure Delivery, Infrastructure Delivery
Amazon Data Services UK Limited —London
- Full-time
- AWS
- Travel
Maintenance Technician - Electrical Bias
OCS Group —London
- Remote
- Customer service
- Maintenance
- Driving
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

installation technician jobs in norwood, gtl

Helpdesk Technician (1st line)

Technician/Driver

Field Service Technician

M & E Technician

Delivery & Install Technician

Arcade & Games Maintenance Technician (Part-Time / Ad Hoc)

Engineering Apprenticeship

Metalwork Fabricator

Field Service Technician West London - Coffee Machines

On Wing Support Technician - Heathrow

Aero Senior Field Service Engineer (M/F/D)

Electrical Installation Technician (Entry Level)

Plumber/Gas Engineer

Vehicle Conversion Technician (Luxury Automotive Builds)

Field Technical Specialist

Freelance Driver and Setup Technician

Trainee Bird Proofing Pest Technician

Sporting Systems Technician

Capacity Installation Technician - North London, Infrastructure Delivery, Infrastructure Delivery

Maintenance Technician - Electrical Bias

I want to receive the latest job alerts for installation technician in norwood, gtl

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