Customer operations administrator Work, Jobs in Nottingham, Eng (with Salaries)

Operations Administrator
OCS Group —Nottingham
- Monday to Friday
- Communication skills
Operational Account Administrator
BCA —Nottingham
- £26,926.65 a year
- Monday to Friday
- Microsoft Powerpoint
- Administrative experience
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
12d
Administrator (Fixed Term)
University of Nottingham —Nottingham
- £26,908 - £28,890 a year
- Monday to Friday
- Organisational skills
- Front desk
- Work from home
- Employee discount
13d
Customer Operations Administrator
The Sofa Delivery Company —Nottingham
- Weekend availability
- Google Suite
- Customer service
- Data entry
Quick apply
Wealth Administrator
Royal Bank of Canada —Nottingham
- Full-time
Transport Administrator
DX Group —Nottingham
- Computer literacy
- Warehouse experience
- Employee assistance programme
Logistics & Planning Administrator
DJL Petfoods Ingredients Ltd —Newark-on-Trent
- £25,888.56 a year
- Full-time
- In-person
Quick apply
9d
Renewables Administrator
Avonside Energy Ltd —Leicester
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
Quick apply
6h
Transport Administrator
XPO Logistics —Ilkeston
- £26,463.84 a year
- Monday to Friday
- Computer literacy
- Administrative experience
- Data entry
- Employee discount
Quick apply
Property Administrator
Martin & Co —Nottingham
- Up to £27,000 a year
- Full-time
- Microsoft Office
- Contracts
- In-person
Quick apply
Depot Finance Administrator
DPD Group UK —Nottingham
- £28,200 a year
- Full-time
- Computer literacy
- Analysis skills
- Communication skills
- Free parking
Quick apply
2d
Customs Process Administrator
Maersk —Derby
- Weekend availability
- Microsoft Outlook
Contact Centre Quality Administrator
Tyrefix UK —Ibstock
- Up to £30,000 a year
- Monday to Friday
- Quality control
- Communication skills
- Annual leave
- Gym membership
Quick apply
HR Shared Services Administrator
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Annual leave
- Employee discount
8d
Procurement Administrator
Air IT —Sandiacre
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
8d
Rental Administrator
Midland Fleet Commercials —Coalville
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Customer service
- Free parking
Quick apply
13d
Administrator
Van Elle Ltd —Kirkby in Ashfield
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Operations Manager
Big City Print Ltd —Nottingham
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Quick apply
Office Administrator – Part time
H W Martin Fencing and Forestry Ltd —Alfreton
- Microsoft Word
- Computer literacy
- Administrative experience
- Free parking
- Employee assistance programme
6d

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Operations Administrator

OCS Group -
Nottingham

Apply Now

Job details

Qualifications

Reactive maintenance implementation
Contract management
Customer service call handling
Inbound customer enquiry call handling
Maximo
CAFM software
Stakeholder liaison
Facilities management
Microsoft Office Suite
Complaint handling
Planned Preventative Maintenance (PPM) implementation
Customer interaction
Fault diagnosis and repair
Communication skills
Planned maintenance
Rota coordination

Full job description

About The Role:

Working Days: Monday to Friday 8am to 5pm

The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work coming through from external clients.

Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below

Key Responsibilities:

Administer PPM’s to Engineers.
Administer work orders with engineers
Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
Scheduling work across all stated contracts
Reacting to emergencies raised by the client and overseeing engineer's attendance
Plan efficiencies of location and response time improvements
Administer PPM’s / WAF’s to Subcontractors.
Taking ownership of workload daily
Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM’s on Maximo.
Manage completion of reactive tasks on Maximo.
Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
Control and issue engineer’s uniform.
Client liaison
Occasion support to ACM, CM
Production of monthly performance report.
Management of Contract performance schedule.
Chasing subcontractors’ reports/schedules
To achieve the teams agreed performance targets and ensure that SLA’s are met

Essential Hiring Criteria:

IT Knowledge –
- MS Office
- CAFM Systems
Facilities Management experience
Experience of working in financial performance penalties
Strong organisation skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under own initiative.
Good communication skills.

Preferred:

PFI Experience
Technical Knowledge/Experience
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
Experience of working in financial performance penalties

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply Now

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customer operations administrator jobs in nottingham, eng

Operations Administrator

Operational Account Administrator

Administrator (Fixed Term)